Howto:1A Client - ROMICO GmbH - 3rd Party Product: Difference between revisions
ROMICO-MSL (talk | contribs) |
ROMICO-MSL (talk | contribs) |
||
| Line 212: | Line 212: | ||
| Tel: || +49 6172 76420 0 | | Tel: || +49 6172 76420 0 | ||
|- | |- | ||
| Mail: || [mailto: | | Mail: || [mailto:matthias.slota@romico.de matthias.slota@romico.de] | ||
|} | |} | ||
[[Category:Compat|{{PAGENAME}}]] | [[Category:Compat|{{PAGENAME}}]] | ||
Revision as of 17:45, 3 July 2017
|
FIXME: Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider. |
Vendor
Product Name
1A Client Vendor Product Page
Certification Status
<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>
Category
Alert System and IoT Workflow Management
Functions
Short summary of the most important features:
• All-in-One UC/CTI/CC-Client
• Easy Management of UC-Users, CC-Agents, CC-Supervisors
• No further installation needed - Functions are simply activated by rights
• Multimedia Routing
• Last-Agent-Routing with personalized IVR (Interactive Voice Response)
• Integration of every datasource to create intelligent Callflows
Versions
• 2015
• 2016
• 2017
• 2018
Description
Telephony functions:
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference
• Hotkey-Management
• Tandem-Functions including one complete Journal
• VoiceBox-Manager for individual announcements
• detailed Call-Protocol
• unlimited Taping
• deligate calls using Drag&Drop
• suggested contact alternatives in case of not reaching the customer on his main number
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.)
• Teamfilter
• Datefilter
• Historyfilter
Teamfunctions:
• Team- and Shortcut-Container
• Live-Coaching Opportunity
• Full Integration of several Collaboration functions at the same time
• Planning- and CallBack-Options
• Presencemanagement
• Desk- and Application-Sharing
• Settlement plan for the oraganization
• User status (free, busy, available, not-available including individual reasons)
• Container-Management
• Manager-Assistant-Function
• Substitutefunction
• Teamprotocol
• Messenger- and Direct-Chat-Funktion
Presencefunctions:
• Calendar-Integration with Outlook, Notes, etc.
• Ruleassistant for Redirectionmanagement
• Integration of Plenom Busylight
• Automatic redirections based on personal availability
Data-Integration:
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.)
• Rapidsearch functions in all 3rd-Party-Apps
• Priorization of datasources for Caller identification
• Caller identification on-/offline including Application-Popup
• Providing TAPI to 3rd-Party-Apps
• unlimited Integration of datasources
• Easy shortcut management out of datasources
• Dial out of any application with any number format.
• Clipboard-Detection
• EasyConnect
CC-Management:
• ACD-Management - Skillbased, Longest Idle, Equally, Linear
• „Birdview“-Monitoring
• Agent-, ACD- and Skill-Group-Management using Drag&Drop
• VIP-Routing and VIP-Management
• Agent status (free, busy, not-available including current status duration)
• Waitingqueue-Management
• Overview of all waiting customers including the customers names
• Deligate using Drag&Drop even to non group Agents
• Waitingqueue Dashboard
• Automatic Customer-Survey (including Net Promotor Score)
• Call classification with easily designed individual grids
• Wallboard
• Comfortable functions for Intraday management
• Traffic-Analyzing und Realtime-Monitoring
Competitive Analysis
ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g.
• Intuitive to use, easy to manage
• Massive increase of Callflow intelligence with smart data integration
• Accurate technical statistics in real time
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions.
• TeliClassify, for call classification, no more tallies!
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents.
• etc.
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.
Summary
innovaphone Vendor Testreport
- or -
This solution proved to meet the expectations in the following customer projects:
- or -
This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
Howto:Hardcopy-of-Vendor-Testreport-and-Result
Contact
| Matthias Slota | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ROMICO GmbH | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Rotlaufweg 11A | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 61350 Bad Homburg | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +49 6172 76420 0 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | matthias.slota@romico.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||