Howto:ASC EVOipActive - Testreport

FIXME: Working in progress

Summary

We tested the new version ASC EVOip Active (only active recording was tested), since it replaces the ASC's "MARATHON VoIP Collector".

The test were successful and all required tests were passed. As a result the ASC EVOip Active recording solution is qualified as a Recommended Product

The phone that records the call (i.e IP240) creates a three party conference call between the caller and ASC EVOip Active recording software. Therefore a "normal"(using only the DSPs of the phone) three party conference between three phones is not possible, since the ASC recorder requires one DSP channel.

The Configuration with ASC DataManager 2.9 is simple (see under related Articles 06_EVOip_active_f_r_Innovaphone_d_V.pdf), but in contrast to this manual we recommend to register phones via H.323 and not SIP. ASC EVOip must be registered via SIP at the PBX where the user-object of ASC EVOip is configured.

The recorded calls are stored with additional call informations. We verified them using ASC Webplay 10.0. The stored call informations were: start time, end time, duration, call direction, compression, own phone number, partner phone number and 3rd Party Phone Number (if call forwarding is used) where recorded. As you can see in the test results, we recommend to update your PBX/phones to v9 Hotfix 11 or later. Otherwise anonymous calls can not be recorded.

Certification Status

The tests for this product have been completed.

Testing of this product has been finalized April, 2012.

Version

• ASC
  • EVOip Server Software 10.00.22
  • EVOip active 5.20.46
  • ASC Datamanager 2.90.24
  • WEBplay 10.00.27

• innovaphone Firmware:
  • on PBX/phones v9 Hotfix 11 or newer is strictly recommended! With earlier Hotfixes anonymous calls will not be recorded.

Test Setup

PBX: IP800

Phones: IP200A A=Nr.101, IP240 B=Nr.102, IP200A C=Nr.103

ASC EVOip Active on Windows 2003 Enterprise

Test Notes

As you can see in the picture above, only ASC EVOip Active Server is registered via SIP at the PBX. All phones are using H.323 (recommended).

Test Results

Basic call

Person recorded	Type of call	Result	Comment
1. Basic internal call	A calls B	Ok
2. Basic external call Incoming	Ext. calls A	Ok
3. Basic external call outgoing	A calls ext.	Ok

Internal Conference

Person recorded	Type of call	Result	Comment
4. Internal conference call	A calls B, A initiates conference to C, C first on-hook	Nok	Conference Calls with three participants not possible, 1st caller = phone A, 2nd caller = phone B, 3rd caller = Recorder. Innovaphone CONF interface is working fine.

Hold / Consultation calls

Person recorded	Type of call	Result	Comment
5. Hold / Consultation Call	A calls B, A consultates C, back to B
A recorded		Ok	Complete Consultation (A-B,A-C,AB) recorded
B recorded		Ok	Call between A and B recorded
C recorded		Ok	Call between A and C recorded
6. Hold / Consultation and Transfer Call	A calls B, A consultates C, A transfer to B, A first on-hook
A recorded		Ok	Transfered call between B and C could not be recorded because A transfered and on-hook.
B recorded		Ok	Complete Consultation recorded. A-B,A-C,B-C
C recorded		Ok	Call between A and B not recorded (It couldn't be..).

Blind Transfer / Deflecting

Person recorded	Type of call	Result	Comment
7. Blind Transfer Call	A calls B, B calls C and transfers without consultation
A recorded		Ok	Complete Consultation recorded
C recorded		Ok	Call between A and B can not be recorded. That's fine.
7.1 Blind Transfer Call / with recall timer	A calls B, B calls C and transfers without consultation
A recorded		Ok	2 calls recorded
B recorded		Ok	2 calls recorded
8. Deflect Call	A calls B and B deflects to C
A recorded		Ok	Call deflecting from B to C is not recorded
C recorded		Ok	Call deflecting from B to C is not recorded

Pickup and Call forwarding

Person recorded	Type of call	Result	Comment
9. Pickup call	A calls B (member of a Pickup group) and C picks up the call
A recorded		Ok
C recorded		Ok
10. Call forwarding immediately	A calls B, call is forwarded to C (C takes the call)
A recorded		Ok
C recorded		Ok
11. Call forwarding no answer	A calls B, call is forwarded to C (C takes the call)
A recorded		Ok
C recorded		Ok
12. Call forwarding busy	A calls B, call is forwarded to C (C takes the call)
A recorded		Ok
B recorded		Ok
C recorded		Ok

Alternate / Park call

Person recorded	Type of call	Own	Partner	3rd Party	Partner Direction	Result	Comment
13. Alternate call / makeln	A calls B, B makes a consultation to C, B alternates the call
A recorded		A	B	B	outgoing	Ok	Wenn nur A recorded wird, kann auch nur Ruf zwischen A und B recorded werden
B recorded		B	A	A-C	incomming	Ok	Kompletter Call wird aufgezeichnet
C recorded		C	B	B	incomming	Ok	Call zwischen B und C aufgezeichnet
14. Park / unpark call	A calls B, B parks A, B calls C, B unparked A, B calls A
A recorded		A	B	B,B	outgoing	Ok	Nur Ruf zwischen A und B recorded
B recorded		B	A	A	incomming	Ok	3 seperate calls recorded
		B	C	A hear MOH	outgoing	Ok	3 seperate calls recorded
		B	A	A	incomming	Ok	3 seperate calls recorded
C recorded		C	B	B	incomming	Ok	Nur Ruf zwischen B und C recorded

Automatic SIP Auth. with password after reboot ASC Server and PBX

Person recorded	Type of call	Own	Partner	3rd Party	Partner Direction	Result	Comment
15. ASC reboot	A calls B
A recorded		A	B	B	outgoing	Ok	Recording starts without login into Windows/ASC
15.1. PBX restart	A calls B
A recorded		A	B	B	outgoing	Ok	EVOip registered automaticly to PBX

Phone Recording options (IP200A and IP240)

Person recorded	Type of call	Own	Partner	Result	Comment
16. Transparent recording
				Ok	All tests above were made with transparent recording
16.1 Manuell recording (redial button (standard) to on/off recording)	A calls B
A recorded		A	B	Ok	If redial button is used for recording, no call transfer will be possible (see 16.3 to solve)
B recorded		B	A	Ok	If redial button is used for recording, no call transfer will be possible (see 16.3 to solve)
16.2 Optional recording (redial button (standard) to off/on recording)	A calls B (between call on/off rec.)
B recorded		B	A	Ok	If redial button is used for recording, no call transfer will be possible (see 16.3 to solve)
16.3 Manuell recording with Function key to on/off recording)	A calls B, B starts recording, B transfer A to C
B recorded		B	A	Ok	Recording and call transfer works

Codecs

Tested feature	Result	Comment
Call using g711a	YES
Call using g711u	YES
Call using g723	Nok (Not supported from ASC)	It's recorded, but ASC means it's G.729. It could make (still unknown) problems using G.723.
Call using g729	YES

Hide own Number

Person recorded	Type of call	Own	Partner	Result	Comment
18. Hide own Number	A hide his own number, A calls B
A recorded	A	B		Ok
B recorded	Anonymous	B		Ok	Only still V9 Hotfix 11 Anonymous + Time is displayed! With older Hotfixes recorder will crash.

Long Time Call

Tested feature	Result	Comment
Long time call 60 min.	Ok	Tested with G.729, A recorded

Configuration

This section describes how to configure the innovaphone PBX and phones in order to record calls using the ASC EVOip Active software. For informations how to configure EVOip Active, please read the current ASC manual.

It's highly recommended to register all innovaphone phones with H.323 at the PBX and only register the EVOip Active Server via SIP at the PBX. Sure, you can also use SIP to register phones, but recording will not working in many cases (i.e. Call forwarding, function keys with Group indications will not work).

So, it's important to understand that if you want to use all innovaphone features on your phone, register the phone via H.323.

1. Configure an User Object where EVOip Active will be registered

2. There is nothing special to configure at normal user objects

3. Activate your preferred recording option on a phone

- manual: recording can be started and stopped with the redial key or by a defined function key

- Transparent: recording is always on and can't be stopped by the user

- optional: recording starts automatically, but it can be stopped and started again with the redial key or by a defined function key

4. The registered H.323 and SIP objects should look like this

Related Articles

• EVOip_active_for_Innovaphone