Howto:AgenTel - Voxtron - 3rd Party Product: Difference between revisions
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| Mail: || [mailto:verkauf@voxtron.de verkauf@voxtron.de] | | Mail: || [mailto:verkauf@voxtron.de verkauf@voxtron.de] | ||
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| Internet: || [http://www.voxtron.com/ | | Internet: || [http://www.voxtron.com/de/produkte/voxtron-communication-center/ Voxtron Communication Center] | ||
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Revision as of 12:11, 26 January 2011
Product name
Certification Status
The tests for this product have been completed and it has been approved as a recommended product (Certification document).
Testing of this product has been finalized May 10th, 2006.
Category
Category:RecProd Call Center Applications
Functions
Call Center Solution incl. ACD- and IVR-System, Statistics, Wallboard, VoiceMail and SMS
Version
AgenTel 5.1 SP3
Axxium 5 SP6
XCAPI 2.2.62.0
Vendor
Description
Call Center functionality within your reach - use efficient call center technology without investing into cost-intensive systems.
Route your incoming calls in an intelligent and efficient way, straight to the right person.
agenTel is a software-based inbound call center solution that offers you the opportunity to use call center technology in a cost-efficient way. No need to invest in expensive call center software, intended for very large groups of agents.
Voxtron's agenTel is a flexible and easy-to-use solution that fulfils the need of companies that want to route their incoming calls in an intelligent and efficient way, straight to the right person. agenTel is aimed at helping companies achieve a high degree of quality in customer interaction via telephone and develop and manage profitable customer relationships over time.
Before the call is connected to an agent, specific information about the caller such as calling number (CLIP), customer number, etc., is collected. In addition, the choices made by the caller in the predefined menu (e.g. language preference) are collected. All this data is used to decide how to route the call. When nobody is able to answer the call immediately, the caller can leave a voice-mail message. In this way, agenTel can answer your calls 24 hours a day, 7 days a week, without having to maintain staff around the clock. You can personalize the waiting time to a large extent, with music and messages chosen for that particular customer.
Pricing
450 € per employee and IVR-/ACD channel
Contact
| Voxtron GmbH | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +49 238298974-0 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | verkauf@voxtron.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Internet: | Voxtron Communication Center | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||