Howto:AlwinPro/Anna4 - Aurenz - 3rd Party Product

Product name

AlwinPro - Accounting & Billing

With AlwinPro, all costs that are incurred in your ICT environment are processed transparently, according to data privacy protection regulations and source-based. From the purchase costs, through current connection costs, maintenance costs and fixed costs, all the way to cost objectives and cost centers – organized regionally by locations and departments, on request.

Read more about AlwinPro

Anna4 - Call Analytics

With Anna4 the availability of the entire company via telephone is analyzed: Anna4 continually delivers information to you and your team about how well your customers can reach you, how fast your employees react to the phone and how your telecommunication costs develop. Not to mention where there is hidden potential.

With Anna4 from Aurenz you have a reliable, efficient tool that is in compliance with data privacy protection regulations. With this tool you can turn your telephone system into a value added system.

Read more about Anna4

Certification Status

This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

Functions

• Call Billing
• Call Management
• PIN code solution for private calls
• Call Analytics

Version

• innovaphone PBX v9 HF 23:

AlwinPro/Anna4 Release 8.1 or later

• innovaphone PBX v11:

AlwinPro/Anna4 Release 8.4.01 Hf4 or later

Vendor

Aurenz software & consulting

Description

AlwinPro - Billing & Accounting

• Collection of data from the telephone systems
• Import function for digital invoices (mobile communication and landlines)
• All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
• Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
• Allocation of various cost types: business, private, project, mobile phone costs
• Freely configurable reports
• Pin code solution for private calls
• Individual report display via:
  • Email
  • WebServer
  • Printer
  • Export possibilities (e.g. SAP, Navision)
  • Various export formats (e.g. CSV, SEPA etc.)
• Relieve the IT department's workload through automatization
  • Scheduling series
  • Creation and sending of reports
  • Data backup and deletion

Anna4 - Call Analytics

• Collection of data from the telephone systems
• Analysis of telephone performance
• Lost/Busy calls
• Duration until call is answered
• Customer contact analysis
• Call statistics
• Trunk line utilization
• Analysis of internal calls
• Calls to an employee group
• Cost statistics
• Comparison of network carriers
• Reporting via Web
• Data export

Competitive Analysis

AlwinPro

AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

Anna4

Evaluation of Telephone Performance Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

Summary

This solution has been tested by the vendor.

Download Testresult

Configuration description DE

Configuration description EN

Pricing

The license price depends on the amount of extensions that are involved. Please contact aurenz for a specific price offer.

Contact

aurenz GmbH
Hans-Boeckler-Str. 29
73230, Kirchheim unter Teck
Tel:	+49 7021 73888 0
Fax:	+49 7021 73888 30
Mail:	info@aurenz.de