Howto:Apresa - Speech Enterprise GmbH - 3rd Party Product

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Contents

Product Name

Apresa Call-Recording - Mitschneide Lösungen

Certification Status

Image:Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Vendor test report and configuration hints were received August 24th, 2017

Category

Systems for active or passive recording of voice calls

Functions

Short summary of the most important features:

  • professional state of the art recording
  • automatic or on-demand recording
  • announcement option
  • recording control via phone / web-browser / PC client software / API
  • notes to be added during conversation or later (through PC client software / web-browser)
  • administration and operation via web-browser
  • individual rights management for users and groups
  • screen recording option through the PC client software
  • backup- and export management (to e.g. NAS)
  • hash protected recording files
  • user tracking (prevention from missuse)
  • search function through filters
  • filters to be saved for frequent / later use
  • easy networking of recorders (for multiple locations)
  • highly scalable from small (5 channel) to carrier-grade (multi tenancy)
  • MiFID II ready (for financial sector)

Version

  • Call Recorder Apresa II: version 8.9.6.0
  • innovaphone PBX (IP411): version 12r1 sr10
  • innovaphone phones (IP111, IP222): version 12r1 sr6

Vendor

Image:SpeechEnterpriseLogo1.png http://www.speech-enterprise.de

Description

The call recorder Apresa II is a professional state of the art call recorder. It includes an embedded Debian Linux OS for high security and less maintenance. Beside different ready to use hardware variants it is is available for virtualization (self-installing within 25 minutes from an installation image).

All administration and operation is done via web-browser. The web-browser even can be used by a user to start, stop or cancel a recording or to add notes to a recording. A users rights management defines the individual access (view, playback, download, email, delete of the own/group's/all recordings). Individual filters for date, time, phonenumbers and notes are used for later search of recordings and can be saved for repeated use.

Apresa II systems in different locations e.g. headquarter and branches can easily be networked and also single phones anywhere in the world can be associated to an Apresa recorder delivering the recording file through an automatically built-up tunnel.

For security the Apresa II system supports automatic backup, encryption, certificate generation, hash recording file protection, forced password change intervalls, SNMP monitoring.

Competitive Analysis

Apresa is a professional solution suitable for sensitive security and finance segment.
Due to it's features and security it is superior to PBX integrated or Windows based recording solutions.
Compared to other professional recording solutions Apresa II is more flexible, easier to network and always competitive in price.

Summary

This solution has been tested by the vendor.

The Apresa recording solution is running at innovaphone PBXes at several Volksbanken and Raiffeisenbanken supporting them fullfilling the European MiFID II regulations.

Pricing

Price of a fully featured Apresa II solution (for VMware / own hardware):

Entry level (e.g. complete system for 5 concurrent users):

  • below 2.000 € (enduser)

Medium size (e.g. 50 agents doing 30 simultaneous recordings):

  • 156 € per agent or
  • 260 € per simultaneous recording

Contact

Hans-Jürgen Scheele
Speech Enterprise GmbH
Jakob-Huber-Str. 28
82110 Germering
Tel: +49 89 894580
Fax: +49 89 8004 2121
EMail: info@speech-enterprise.de

Test Report - Call Recorder Apresa at innovaphone PBX

Versions used in the Test

  • Apresa Call Recorder: version 8.9.4.0
  • innovaphone PBX (IP411): version 12r1 sr10
  • innovaphone phones (IP111, IP222): version 12r1 sr6

Configuration Structure

Image:apresastructure.png

PBX Configuration

Object of type Gateway to connect the Apresa recorder:
Image:apresa-object.png


Gateway settings for connection of the Apresa recorder:
Image:apresa-gateway.png


Phone Configuration

Phone settings for recording:
Image:apresa-phone.png


Apresa Configuration

The Apresa recorder is registering at the IP address of the innovaphone PBX using username(Benutzername) and password (Passwort). Rules (Regeln für Aktionen) define the action for a call. In this test case an announcement (Hinweis-Ansage) is spoken and the call is always answered (immer Anruf annehmen).
Image:apresa-settings.png


To interpret the innovaphone SIP protocol, the innovaphone checkbox in the Apresa setting is marked.
To be set here: Options > System settings > VoIP (Advanced settings enabled):
Image:apresa-settings4.png


Results

Different calls were made and the recordings,

  • the recording file
  • the displayed direction
  • both displayed phone numbers

checked in the Apresa recordings overview:

Image:apresa-home.png


Test case Remark Recording Numbers Direction
automatic recording
internal incoming
ok ok ok
automatic recording
internal outgoing
ok ok ok
automatic recording
of two internal phones
2 recordings with
correct no. and direction
ok ok ok
automatic recording
incoming external call
ok ok ok
automatic recording
outgoing external call
ok ok ok
on-demand recording
internal incoming call
ok ok ok
on-demand recording
internal outgoing call
ok ok ok
on-demand recording
two internal phones
separate control
2 recordings, no., direction
ok ok ok
on-demand recording
external incoming call
ok ok ok
on-demand recording
external outgoing call
ok ok ok
Cancel automatic recording
internal incoming call
ok ok ok
Cancel automatic recording
internal outgoing call
ok ok ok
Cancel automatic recording
2 recording phones
the correct phone must stop
the other must continue
ok ok ok
Cancel automatic recording
external incoming call
ok ok ok
Cancel automatic recording
external outgoing call
ok ok ok
Recording external calls only
incoming
ok ok ok
Recording external calls only
ougoing
ok ok ok
on-demand recording
external outgoing only
ok ok ok
on-demand recording
external incoming only
ok ok ok
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