Howto:Apresa - Speech Enterprise GmbH - 3rd Party Product: Difference between revisions

Revision as of 14:52, 5 September 2017

Product Name

Apresa Call-Recording - Mitschneide Lösungen

Certification Status

This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Vendor test report and configuration hints were received August 24th, 2017

Functions

Short summary of the most important features:

professional state of the art recording
automatic or on-demand recording
announcement option
recording control via phone / web-browser / PC client software / API
notes to be added during conversation or later (through PC client software / web-browser)
administration and operation via web-browser
individual rights management for users and groups
screen recording option through the PC client software
backup- and export management (to e.g. NAS)
hash protected recording files
user tracking (prevention from missuse)
search function through filters
filters to be saved for frequent / later use
easy networking of recorders (for multiple locations)
highly scalable from small (5 channel) to carrier-grade (multi tenancy)
MiFID II ready (for financial sector)

Version

Call Recorder Apresa II: version 8.9.6.0
innovaphone PBX (IP411): version 12r1 sr10
innovaphone phones (IP111, IP222): version 12r1 sr6

Vendor

http://www.speech-enterprise.de

Description

The call recorder Apresa II is a professional state of the art call recorder. It includes an embedded Debian Linux OS for high security and less maintenance. Beside different ready to use hardware variants it is is available for virtualization (self-installing within 25 minutes from an installation image).

All administration and operation is done via web-browser. The web-browser even can be used by a user to start, stop or cancel a recording or to add notes to a recording. A users rights management defines the individual access (view, playback, download, email, delete of the own/group's/all recordings). Individual filters for date, time, phonenumbers and notes are used for later search of recordings and can be saved for repeated use.

Apresa II systems in different locations e.g. headquarter and branches can easily be networked and also single phones anywhere in the world can be associated to an Apresa recorder delivering the recording file through an automatically built-up tunnel.

For security the Apresa II system supports automatic backup, encryption, certificate generation, hash recording file protection, forced password change intervalls, SNMP monitoring.

Competitive Analysis

Apresa is a professional solution suitable for sensitive security and finance segment.
Due to it's features and security it is superior to PBX integrated or Windows based recording solutions.
Compared to other professional recording solutions Apresa II is more flexible, easyer to network and always competitive in price.

Summary

This solution has been tested by the vendor.

The Apresa recording solution is running at innovaphone PBXes at several Volksbanken and Raiffeisenbanken supporting them fullfilling the European MiFID II regulations.

Pricing

Price of a fully featured Apresa II solution (for VMware / own hardware):

Entry level (e.g. complete system for 5 concurrent users):

below 2.000 € (enduser)

Medium size (e.g. 50 agents doing 30 simultaneous recordings):

156 € per agent or
260 € per simultaneous recording

Contact

Hans-Jürgen Scheele

Speech Enterprise GmbH

Jakob-Huber-Str. 28

82110 Germering

Tel:

+49 89 894580

Fax:

+49 89 8004 2121

EMail:

info@speech-enterprise.de

Test Report - Call Recorder Apresa at innovaphone PBX

Versions used in the Test

innovaphone PBX (IP411): version 12r1 sr10
innovaphone phones (IP111, IP222): version 12r1 sr6
Call Recorder Apresa: version 8.9.4.0

Configuration Structure

PBX Configuration

Object of type Gateway to connect the Apresa recorder:

Gateway settings for connection of the Apresa recorder:

Phone Configuration

Phone settings for recording:

Apresa Configuration

The Apresa recorder is registering at the IP address of the innovaphone PBX using Benutzername and Passwort. Rules (Regeln für Aktionen) define the action for a call. In this test case an announcement (Hinweis-Ansage) is spoken and the call is always answered (immer Anruf annehmen).

To interprete the innovaphone SIP protocol, the innovaphone checkbox in the Apresa setting is marked.
To be set here: Options > System settings > VoIP (Advanced settings enabled):

Results

Different calls were made and the recordings,

the recording file
the displayed direction
both displayed phone numbers

checked in the Apresa recordings overview:

Test case	Remark	Recording	Numbers	Direction
automatic recording internal incoming		ok	ok	ok
automatic recording internal outgoing		ok	ok	ok
automatic recording of two internal phones	2 recordings with correct no. and direction	ok	ok	ok
automatic recording incoming external call		ok	ok	ok
automatic recording outgoing external call		ok	ok	ok
on-demand recording internal incoming call		ok	ok	ok
on-demand recording internal outgoing call		ok	ok	ok
on-demand recording two internal phones	separate control 2 recordings, no., direction	ok	ok	ok
on-demand recording external incoming call		ok	ok	ok
on-demand recording external outgoing call		ok	ok	ok
Cancel automatic recording internal incoming call		ok	ok	ok
Cancel automatic recording internal outgoing call		ok	ok	ok
Cancel automatic recording 2 recording phones	the correct phone must stop the other must continue	ok	ok	ok
Cancel automatic recording external incoming call		ok	ok	ok
Cancel automatic recording external outgoing call		ok	ok	ok
Recording external calls only incoming		ok	ok	ok
Recording external calls only ougoing		ok	ok	ok
on-demand recording external outgoing only		ok	ok	ok
on-demand recording external incoming only		ok	ok	ok

@@ Line 1: / Line 1: @@
-<!-- this text is a comment that is not visible on normal view at the article. -->
-<!-- to create a new entry here,
-   - fill in all sections marked as "by vendor"
-   - innovaphone will then complete the remaining sections (marked as "by inno")
-  Please note that this article is in English only!
-  feel free to ask presales in case you have any difficulties on editing wiki articles
-  -->
-<!-- by vendor:
-   - upload your company and product logo (if any) in a suitable size (.pgn preferred)
-   - replace images below with your logo
-  -->
 [[Image:SpeechEnterpriseLogo1.png||80px|right]]
 [[Image:Apresas.png||200px|right]]
 ==Product Name==
-<!-- by vendor:
-   Place here Official Product Name, as used in vendors product collateral
-   If you have a dedicated product page (not a generic vendor page) in English, also put the link below
-  -->
 Apresa [http://www.speech-enterprise.de/Apresa.html Call-Recording - Mitschneide Lösungen]
 ==Certification Status==
-<!-- by inno
+{{Template:Compat_Status_referral_product_new}}
-   - uncomment one of the stati below
-   - update date below
-  -->
-<!--{{Template:Compat Status "planned"}}-->
-<!-- {{Template:Compat Status "in progress"}} -->
-{{Template:Compat_Status_"referral_prod."|certificate=Apresa-Speech-Engneering_-_product-cert.pdf}}
-<!-- {{Template:Compat_Status_"engineered_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
-<!-- {{Template:Compat_Status_"rec._prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
-<!--{{Template:Compat Status "tested"}} -->
-<!-- {{Template:Compat Status "rejected"}} -->
-<!-- {{Template:Compat_Status_"referral_prod."-no-certificate}} -->
 Vendor test report and configuration hints were received August 24th, 2017
-<internal>
-Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
-Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) <strong>bitte Nachricht an ptr</strong>!
-<br>Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
-</internal>
 ==Category==
-<!-- by inno:
-   - select one or more of the available recommended product categories
-     a list of valid Categories can be found in
-     Special Pages / Prefix Index / Display pages with prefix = RecProd, Display pages with prefix = Category
-     (you need to apply it twice, first as template {{..}}, seconds as category [[..]])
-  -->
 {{Category:3rdParty Voice Recording}}
 [[Category:RecProd|{{PAGENAME}}]]
-[[Category:RecProd 3rdParty Voice Recording|{{PAGENAME}}]]
+[[Category:3rdParty Voice Recording|{{PAGENAME}}]]
 ==Functions==
-<!-- by vendor:
-   - place here a short and concise list of features that are supported by your product
-  -->
 Short summary of the most important features:
 *professional state of the art recording
@@ Line 79: / Line 35: @@
 ==Version==
 * Call Recorder Apresa II: version 8.9.6.0
 * innovaphone PBX (IP411): version 12r1 sr10
@@ Line 85: / Line 40: @@
 ==Vendor==
-<!-- by vendor
-   - Official name of your company, at best linked to your companies web site url, Official name of the vendors web site
-   - you may also add a logo
-     - upload your company logo (.png preferred, suitable size)
-     - replace logo below with yours
-  -->
 [[Image:SpeechEnterpriseLogo1.png]] http://www.speech-enterprise.de
@@ Line 116: / Line 65: @@
 ==Summary==
-<!-- by inno:
-   as an alternative, if the product has been tested by the vendor
-  -->
 This solution has been tested by the vendor.
@@ Line 124: / Line 70: @@
 ==Pricing==
-<!-- by vendor:
-   - describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines"
-  -->
 Price of a fully featured Apresa II solution (for VMware / own hardware):<br><br>
 Entry level (e.g. complete system for 5 concurrent users):
@@ Line 135: / Line 78: @@
 ==Contact==
-<!-- by vendor:
-   - add name, address, phone, fax, email, web of primary recommended sales contact
-     if suitable, you may consider specifying several contacs, depending on your sales structure
-     (e.g. by country or vertical market)
-   - in case of a customer testimonial the contact details of the reseller are not disclosed here. As contact person should act sales@innovaphone.com. In order to find the reseller responsible for this product, enter also the corresponding mantis ticket number in invisible tags.
-  -->
 {|
 | colspan=99 | Hans-Jürgen Scheele
@@ Line 154: / Line 91: @@
 | Fax: || +49 89 8004 2121
 |-
-| Mail: || [mailto:info@speech-enterprise.de]
+| EMail: || [mailto:info@speech-enterprise.de info@speech-enterprise.de]
 |}
@@ Line 163: / Line 100: @@
 * innovaphone phones (IP111, IP222): version 12r1 sr6
 * Call Recorder Apresa: version 8.9.4.0
 ===Configuration Structure===