Howto:CAESAR Unified Communication - CASERISGmbH - 3rd Party Product

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Contents

Product Name

Certification Status

Image:Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.


Category

Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR

Functions

CAESAR Contact Center - the most important features:

  • multimedia routing: phone calls, e-mails, sms, fax, textchat, video- and audio chat via WebRTC
  • ACD
  • professional request management
  • inbound
  • outbound
  • automatic speech recognition
  • recording
  • high usability
  • attendant solution
  • reports and statistics
  • skype for business integration
  • timio - browserbased client solution (zero installation) www.timio.cc

Product Version

  • CAESAR 2017
  • CAESAR 2015
  • CAESAR 2013


Innovaphone Version

  • innovaphone IP 0011
  • innovaphone IP 1130
  • innovaphone IP 400; all revision states
  • innovaphone IP 411
  • innovaphone IP 800
  • innovaphone IP 810
  • innovaphone IP 811
  • innovaphone IP 311
  • innovaphone IP 3000; all revision states
  • innovaphone IP 3010
  • innovaphone IP 3011
  • innovaphone IP 6010

Vendor

CASERIS GmbH
Am Birkenfeld 1-3
52222 Stolberg
Germany
Tel: +49 (0) 2402 7654 321
Fax: +49 (0) 2402 7654 456
Mail: info@caseris.de
Web: www.caseris.de


CAESAR Contact Center

Description

With CAESAR Contact Center, your customers always reach a suitable contact, no matter which communication channel they use. Thanks to intelligent routing procedures, the connection of customer databases and call routing documents, customer requirements can be quickly captured and fulfilled.

Your results: Top availability, satisfied customers and high transparency in communication.


The CASERIS contact center solution can be deeply integrated in the groupware sourrounding (Microsoft exchange, IBM Notes, Novell GroupWise). It is a one-stop-solution Contact Center, including functions like routing functionality, statistics, userclient, supervisor-backend, attendand-client, mobile-client, deployment planning, office-manager, campagne planning and many others.

Summary

More than 3,800 customers rely on our products. It is used in branches like:

  • public administration
  • insurance
  • service / consulting
  • finance
  • health and social service
  • industry
  • trade

This solution proved to meet the expectations in the following customer projects:

It was implemented by CASERIS GmbH.


  • Prices on application - please contact Jutta Doeinck, jutta.doeinck@caseris.de, +49 2402 7654 580, for further information.

Contact

Jutta Doeinck
CASERIS GmbH
Tel: +49 (0) 2402 7654 580
Fax: +49 (0) 2402 7654 8580
Mail: jutta.doeinck@caseris.de
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