Howto:CAESAR Unified Communication - CASERISGmbH - 3rd Party Product: Difference between revisions
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*[ | *[https://www.caseris.de/contact-center/ CAESAR Contact Center (Multichannel ACD)] | ||
==Certification Status== | ==Certification Status== | ||
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*CAESAR | *CAESAR 2024 | ||
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{| | {| | ||
| colspan=99 | | | colspan=99 | Vertrieb | ||
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| colspan=99 | CASERIS GmbH | | colspan=99 | CASERIS GmbH | ||
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| Tel: || +49 (0) 2402 7654 | | Tel: || +49 (0) 2402 7654 321 | ||
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| Mail: || [mailto: | | Mail: || [mailto:vertrieb@caseris.de vertrieb@caseris.de] | ||
|} | |} | ||
[[Category:Compat|{{PAGENAME}}]] | [[Category:Compat|{{PAGENAME}}]] |
Revision as of 12:38, 19 April 2024
Product Name
Certification Status
This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Category
Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR
Functions
CAESAR Contact Center - the most important features:
- multimedia routing: phone calls, e-mails, sms, fax, textchat, video- and audio chat via WebRTC
- ACD
- professional request management
- inbound
- outbound
- automatic speech recognition
- recording
- high usability
- attendant solution
- reports and statistics
- skype for business integration
- timio - browserbased client solution (zero installation) www.timio.cc
Product Version
- CAESAR 2024
- CAESAR 2023
- CAESAR 2021
Innovaphone Version
- innovaphone IP 0011
- innovaphone IP 1130
- innovaphone IP 400; all revision states
- innovaphone IP 411
- innovaphone IP 800
- innovaphone IP 810
- innovaphone IP 811
- innovaphone IP 311
- innovaphone IP 3000; all revision states
- innovaphone IP 3010
- innovaphone IP 3011
- innovaphone IP 6010
Vendor
CASERIS GmbH | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Am Birkenfeld 1-3 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
52222 Stolberg | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Germany | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Tel: | +49 (0) 2402 7654 321 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Fax: | +49 (0) 2402 7654 456 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mail: | info@caseris.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Web: | www.caseris.de |
Description
With CAESAR Contact Center, your customers always reach a suitable contact, no matter which communication channel they use. Thanks to intelligent routing procedures, the connection of customer databases and call routing documents, customer requirements can be quickly captured and fulfilled.
Your results: Top availability, satisfied customers and high transparency in communication.
The CASERIS contact center solution can be deeply integrated in the groupware sourrounding (Microsoft exchange, IBM Notes, Novell GroupWise).
It is a one-stop-solution Contact Center, including functions like routing functionality, statistics, userclient, supervisor-backend, attendand-client, mobile-client, deployment planning, office-manager, campagne planning and many others.
Summary
More than 3,800 customers rely on our products. It is used in branches like:
- public administration
- insurance
- service / consulting
- finance
- health and social service
- industry
- trade
This solution proved to meet the expectations in the following customer projects:
It was implemented by CASERIS GmbH.
- Prices on application - please contact Jutta Doeinck, jutta.doeinck@caseris.de, +49 2402 7654 580, for further information.
Contact
Vertrieb | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CASERIS GmbH | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Tel: | +49 (0) 2402 7654 321 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mail: | vertrieb@caseris.de |