Howto:FrontStage - FrontStage Technologies - 3rd Party Product: Difference between revisions
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Revision as of 20:02, 22 January 2022
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FIXME: Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider. |
Product Name
FrontStage Omni-channel Contact Centre platform FrontStage Product Features Page
Certification Status
This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.
<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>
Category
Category:Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR
Product Description
FrontStage brings the flexibility of a single point of control for all the communication channels of your Omni-Channel communication strategy. You can replace your existing heterogeneous environment compounded by single-purpose applications with just one platform. FrontStage can integrate with all critical enterprise information systems. It will smoothly merge with your business processes and specific line-of-business applications. Suppose any specific applications or workflows are missing. In that case, you can add them as a custom module to ensure that there is not a single link absent from your overall communication strategy and business processes. By using progressive technologies, artificial intelligence and machine learning, we will automate recurrent processes and improve the quality of your comprehensive customer care. FrontStage will play a key role in enhancing the customer experience (CX) and collating invaluable data on customer interactions and requirements. The next-generation FrontStage solution will improve your customers' loyalty, your knowledge of their behaviour and dramatically reduce your operating expenses. Using these tools, you can individually impact your most valuable customers and enhance their customer experience.
FrontStage is an Omni-Channel contact centre for the digital era, fully integrated with key business processes and enterprise information systems, which will attract customers to you.
Functions
Short summary of the most important components/features:
- Voice Channel
- In-Bound Module
- Out-Bound Module
- Video
- E-mail Channel
- WebChat, IM
- Social Networks Module
- SMS
- Fax Channel
- IVR Module
- Campaign Module
- Quality Management
- Knowledge Base
- HelpDesk Module (Case Module)
- Call Recording Module (SmartRecord)
- Reporting
- WorkForce Management
Version
- FrontStage Omni-channel Version 3.16 (V4.6)
- innovaphone PBX V12r1sr6
Vendor
Competitive Analysis
Summary
This solution has been tested by the vendor.
Howto:Hardcopy-of-Vendor-Testreport-and-Result
Pricing
Contact
Would you like a live demonstration? Do you have any other questions? Please contact our sales team or technical support using the contact form below or call us directly. We are here for you!
Request demo for you here.
| FrontStage Technologies s.r.o. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Sterboholska 1427/55 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 102 00 Prague 10, Czechia | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +420 271 004 241 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | innovaphone@frontstage.cc | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Please visit our website to get more information.