Howto:FrontStage - FrontStage Technologies - 3rd Party Product: Difference between revisions
No edit summary |
|||
| Line 1: | Line 1: | ||
[[Image:FrontStage-logo-200px.png||200px|right]] | [[Image:FrontStage-logo-200px.png||200px|right]] | ||
==Product Name== | ==Product Name== | ||
<!-- | <!-- Mandatory topic. --> | ||
FrontStage [https://www.frontstage.cc/product/features Omni-channel Contact Centre platform] | |||
FrontStage | |||
==Certification Status== | ==Certification Status== | ||
<!-- by | <!-- do not remove comment. Will be done by innovaphone upon document check --> | ||
<!-- {{Template:Compat_Status_referral_product_new}} | |||
Testing of this product has been finalized 25th January, 2022. --> | |||
<!--{{Template: | |||
<span style="color:red">Not yet given due to incomplete description</span> | |||
< | |||
< | ==Category== | ||
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --> | |||
{{Category:3rdParty Contact Center Applications}} | |||
[[Category:Referral Product|{{PAGENAME}}]] | |||
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]] | |||
== | ==Vendor== | ||
<!-- | <!-- Mandatory topic. --> | ||
<!-- Give some introducting words about the vendor itself --> | |||
<!-- Place optional company logo. Don't change logo size. --> | |||
[[Image:FrontStage-logo-200px.png]] [https://www.frontstage.cc FrontStage Technologies] | |||
Our FrontStage team combines many years of expertise in developing, implementing, and product distribution of business telephony, Unified Communications, and Contact Centres. We are fascinated by modern human communications and state-of-the-art technologies. Therefore, we have brought together experts in these fields who are motivated with the common goal to develop innovative technologies that will help our customers be successful, increase the productivity of their staff and enhance relationships with customers. | |||
We strive to build the best possible product to make our customers more competitive, helping them grow and be evermore successful in what we do. | |||
==Product Description== | ==Product Description== | ||
<!-- | <!-- Mandatory topic. --> | ||
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --> | |||
<!-- place optional product logo or functional overwiew. --> | |||
FrontStage brings the flexibility of a single point of control for all the communication channels of your Omni-Channel communication strategy. You can replace your existing heterogeneous environment compounded by single-purpose applications with just one platform. FrontStage can integrate with all critical enterprise information systems. It will smoothly merge with your business processes and specific line-of-business applications. Suppose any specific applications or workflows are missing. In that case, you can add them as a custom module to ensure that there is not a single link absent from your overall communication strategy and business processes. By using progressive technologies, artificial intelligence and machine learning, we will automate recurrent processes and improve the quality of your comprehensive customer care. FrontStage will play a key role in enhancing the customer experience (CX) and collating invaluable data on customer interactions and requirements. The next-generation FrontStage solution will improve your customers' loyalty, your knowledge of their behaviour and dramatically reduce your operating expenses. Using these tools, you can individually impact your most valuable customers and enhance their customer experience. | FrontStage brings the flexibility of a single point of control for all the communication channels of your Omni-Channel communication strategy. You can replace your existing heterogeneous environment compounded by single-purpose applications with just one platform. FrontStage can integrate with all critical enterprise information systems. It will smoothly merge with your business processes and specific line-of-business applications. Suppose any specific applications or workflows are missing. In that case, you can add them as a custom module to ensure that there is not a single link absent from your overall communication strategy and business processes. By using progressive technologies, artificial intelligence and machine learning, we will automate recurrent processes and improve the quality of your comprehensive customer care. FrontStage will play a key role in enhancing the customer experience (CX) and collating invaluable data on customer interactions and requirements. The next-generation FrontStage solution will improve your customers' loyalty, your knowledge of their behaviour and dramatically reduce your operating expenses. Using these tools, you can individually impact your most valuable customers and enhance their customer experience. | ||
FrontStage is an Omni-Channel contact centre for the digital era, fully integrated with key business processes and enterprise information systems, which will attract customers to you. | FrontStage is an Omni-Channel contact centre for the digital era, fully integrated with key business processes and enterprise information systems, which will attract customers to you. | ||
== | ==Functions== | ||
<!-- Mandatory topic. --> | |||
<!-- Give functional description about the product. Use formattings if needed --> | |||
< | A detailed set of FrontStage features is available at our [https://www.frontstage.cc/product/features FrontStage Product Features Page] | ||
Short summary of the most important components/features: | Short summary of the most important components/features: | ||
*Voice Channel | *Voice Channel | ||
| Line 130: | Line 60: | ||
*Reporting | *Reporting | ||
*WorkForce Management | *WorkForce Management | ||
< | |||
==Use Cases== | |||
<!-- Optional topic. Delete item if not needed --> | |||
===FrontStage with innovaphone PBX - On-Premise Architecture=== | |||
The FrontStage platform is based on a three-layer architecture. The client part of FrontStage, with which operators, back-office staff, and supervisors work, uses a standard web browser or dedicate thick client applications for the Microsoft Windows OS (FrontStage Desktop Client) or mobile app. The server part of the FrontStage instance is operated on application servers, and all the data are stored on a database server. The FrontStage application runs on the Linux-based or Microsoft-based servers as an application or as Docker containers (container image) with, e.g. Kubernetes for orchestration. A connected Database platform can be Microsoft SQL Server, PostgreSQL, or Oracle DB. All of its components support standard virtualization platforms, such as VMware, Hyper-V, Citrix XEN and Cisco VXI. | |||
[[Image:Schema On-prem.png]] | |||
All FrontStage components can be operated in a duplex architecture to ensure its high availability. Optionally, FrontStage can also include a native call and screen recording application, which supports passive and active recording (the feature availability depends on the specific PBX respectively IP terminal model). An IVR server is another optional component linked to the call server or PBX. All these instances fully support duplex (redundant) configurations. FrontStage uses an open interface for the call server to connect various communication system platforms from major vendors (Innovaphone, Microsoft Teams, Mitel, Cisco, Unify/Siemens, Alcatel, and others). Suppose the customer does not require FrontStage to be connected to their existing communication system. In that case, we can also supply an integrated carrier-grade call (SIP) server based on a single or multitenant architecture. | |||
FrontStage’s application server is mainly integrated with the domain and then connected using standard means to an e-mail server and, if relevant, a fax server and other enterprise information systems (ERP, CRM etc.). The communication system or call server is then connected to the voice connectivity provider and, optionally, to a provider of virtual international telephone numbers. Besides standard telephony and e-mail, FrontStage can also be integrated with other communication channels within a corporate omni-channel strategy. These include webchat including a co-browsing feature, SMS, social networks module (WhatsApp, Facebook Messenger, Viber, Twitter, Telegram etc.) and their native messaging platforms. FrontStage can also be connected to internal/private or external/public (cloud) services that support artificial intelligence algorithms (e.g., Microsoft, Amazon, IBM Watson, and many other local providers). The scope of a contact centre implementation may also include information panels and screens connected, for example, using Intel Compute Stick (WiFi connectivity). This technology displays modifiable reports with information about the traffic handled by FrontStage and its operation. | |||
[[Media:Datasheet_FrontStage_-_Architecture_on-prem_with_Innovaphone.pdf]] | |||
===FrontStage for innovaphone myApps Cloud=== | |||
innovaphone myApps Cloud is a state-of-the-art solution that perfectly matches business communication needs: all-in-one, modular, for any device and across platforms. The commercial flexibility and technological ease of innovaphone myApps Cloud solution allow for the full spectrum of functions of universal work and communication platform without having to make significant investments and worry about operation and maintenance. What's best: all functions come from European data centres. Updates are included, and there are no restrictions compared to the rent and buy models. | |||
[[Image:Schema Cloud.png]] | |||
When launching FrontStage in combination with innovaphone myApps Cloud, customers can choose their preferred sales partners and PSTN connectivity providers (SIP trunks, ISDN or analogue). Installation size has unlimited scalability, a specific update strategy, and a free selection of SIP terminals (phones, door intercoms, etc.). Such an integrated solution will flexibly adapt to customers' actual requirements and current circumstances. It allows gradual and quick expansion, users reduction and features with smooth integration of new locations, branches or home office workplaces. As the "Software as a Service" model (SaaS), it brings a flexible pay-per-use pricing model with no fixed term (can be terminated any time)(1). Moreover, users could individually choose a cloud service "á la carte" that exactly covers their actual needs. That is why there are no predefined service packages – this is the next generation of "private" cloud services that bring more Individuality. | |||
FrontStage, together with innovaphone myApps Cloud deliver the complete package in terms of security: | |||
*Financial security – no long-term investment and capital commitment | |||
*Security for the future – regular software updates included | |||
*Reliable and fail-safe – operation in highly secure European data centres | |||
*Data security – utmost data security according to European data protection | |||
Note 1: Dependent on the offers of your innovaphone sales partner. Please seek more detailed information about the parameters offers. | |||
[[Media:Datasheet_FrontStage_-_Architecture_with_innovaphone_myApps_Cloud.pdf]] | |||
==Version== | ==Version== | ||
<!-- | <!-- Mandatory topic. --> | ||
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --> | |||
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --> | |||
Product versions used for interop testing: | |||
<!-- replace 3rd-Pty-Product by real name --> | |||
*FrontStage Omni-channel Version 3.16 (V4.6) | *FrontStage Omni-channel Version 3.16 (V4.6) | ||
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --> | |||
*innovaphone PBX V12r1sr6 | *innovaphone PBX V12r1sr6 | ||
= | <span style="color:red">Old firmware used, test with latest build of current version 13 is required</span> | ||
==Configuration== | |||
<!-- Mandatory topic. --> | |||
< | <!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --> | ||
<!-- If not present, no certificate will be given at all --> | |||
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --> | |||
< | <!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --> | ||
< | |||
= | <span style="color:red">Missing</span> | ||
< | |||
==Contact== | |||
< | <!-- Mandatory topic. --> | ||
< | <!-- Give contact details for potential interests. You may give personal or general contact data. --> | ||
Request live demonstration [https://www.frontstage.cc here]. | |||
[ | |||
For pricing information or any other questions, please contact our sales team or technical support using the contact form below or call us directly. We are here for you! | |||
{| | {| | ||
| colspan=99 | FrontStage Technologies s.r.o. | | colspan=99 | FrontStage Technologies s.r.o. | ||
| Line 214: | Line 133: | ||
| Mail: || [mailto:innovaphone@frontstage.cc innovaphone@frontstage.cc] | | Mail: || [mailto:innovaphone@frontstage.cc innovaphone@frontstage.cc] | ||
|} | |} | ||
Please visit our [https://www.frontstage.cc website] to get more information. | Please visit our [https://www.frontstage.cc website] to get more information. | ||
Revision as of 12:23, 25 January 2022
Product Name
FrontStage Omni-channel Contact Centre platform
Certification Status
Not yet given due to incomplete description
Category
Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR
Vendor
Our FrontStage team combines many years of expertise in developing, implementing, and product distribution of business telephony, Unified Communications, and Contact Centres. We are fascinated by modern human communications and state-of-the-art technologies. Therefore, we have brought together experts in these fields who are motivated with the common goal to develop innovative technologies that will help our customers be successful, increase the productivity of their staff and enhance relationships with customers.
We strive to build the best possible product to make our customers more competitive, helping them grow and be evermore successful in what we do.
Product Description
FrontStage brings the flexibility of a single point of control for all the communication channels of your Omni-Channel communication strategy. You can replace your existing heterogeneous environment compounded by single-purpose applications with just one platform. FrontStage can integrate with all critical enterprise information systems. It will smoothly merge with your business processes and specific line-of-business applications. Suppose any specific applications or workflows are missing. In that case, you can add them as a custom module to ensure that there is not a single link absent from your overall communication strategy and business processes. By using progressive technologies, artificial intelligence and machine learning, we will automate recurrent processes and improve the quality of your comprehensive customer care. FrontStage will play a key role in enhancing the customer experience (CX) and collating invaluable data on customer interactions and requirements. The next-generation FrontStage solution will improve your customers' loyalty, your knowledge of their behaviour and dramatically reduce your operating expenses. Using these tools, you can individually impact your most valuable customers and enhance their customer experience.
FrontStage is an Omni-Channel contact centre for the digital era, fully integrated with key business processes and enterprise information systems, which will attract customers to you.
Functions
A detailed set of FrontStage features is available at our FrontStage Product Features Page
Short summary of the most important components/features:
- Voice Channel
- In-Bound Module
- Out-Bound Module
- Video
- E-mail Channel
- WebChat, IM
- Social Networks Module
- SMS
- Fax Channel
- IVR Module
- Campaign Module
- Quality Management
- Knowledge Base
- HelpDesk Module (Case Module)
- Call Recording Module (SmartRecord)
- Reporting
- WorkForce Management
Use Cases
FrontStage with innovaphone PBX - On-Premise Architecture
The FrontStage platform is based on a three-layer architecture. The client part of FrontStage, with which operators, back-office staff, and supervisors work, uses a standard web browser or dedicate thick client applications for the Microsoft Windows OS (FrontStage Desktop Client) or mobile app. The server part of the FrontStage instance is operated on application servers, and all the data are stored on a database server. The FrontStage application runs on the Linux-based or Microsoft-based servers as an application or as Docker containers (container image) with, e.g. Kubernetes for orchestration. A connected Database platform can be Microsoft SQL Server, PostgreSQL, or Oracle DB. All of its components support standard virtualization platforms, such as VMware, Hyper-V, Citrix XEN and Cisco VXI.
All FrontStage components can be operated in a duplex architecture to ensure its high availability. Optionally, FrontStage can also include a native call and screen recording application, which supports passive and active recording (the feature availability depends on the specific PBX respectively IP terminal model). An IVR server is another optional component linked to the call server or PBX. All these instances fully support duplex (redundant) configurations. FrontStage uses an open interface for the call server to connect various communication system platforms from major vendors (Innovaphone, Microsoft Teams, Mitel, Cisco, Unify/Siemens, Alcatel, and others). Suppose the customer does not require FrontStage to be connected to their existing communication system. In that case, we can also supply an integrated carrier-grade call (SIP) server based on a single or multitenant architecture.
FrontStage’s application server is mainly integrated with the domain and then connected using standard means to an e-mail server and, if relevant, a fax server and other enterprise information systems (ERP, CRM etc.). The communication system or call server is then connected to the voice connectivity provider and, optionally, to a provider of virtual international telephone numbers. Besides standard telephony and e-mail, FrontStage can also be integrated with other communication channels within a corporate omni-channel strategy. These include webchat including a co-browsing feature, SMS, social networks module (WhatsApp, Facebook Messenger, Viber, Twitter, Telegram etc.) and their native messaging platforms. FrontStage can also be connected to internal/private or external/public (cloud) services that support artificial intelligence algorithms (e.g., Microsoft, Amazon, IBM Watson, and many other local providers). The scope of a contact centre implementation may also include information panels and screens connected, for example, using Intel Compute Stick (WiFi connectivity). This technology displays modifiable reports with information about the traffic handled by FrontStage and its operation.
Media:Datasheet_FrontStage_-_Architecture_on-prem_with_Innovaphone.pdf
FrontStage for innovaphone myApps Cloud
innovaphone myApps Cloud is a state-of-the-art solution that perfectly matches business communication needs: all-in-one, modular, for any device and across platforms. The commercial flexibility and technological ease of innovaphone myApps Cloud solution allow for the full spectrum of functions of universal work and communication platform without having to make significant investments and worry about operation and maintenance. What's best: all functions come from European data centres. Updates are included, and there are no restrictions compared to the rent and buy models.
When launching FrontStage in combination with innovaphone myApps Cloud, customers can choose their preferred sales partners and PSTN connectivity providers (SIP trunks, ISDN or analogue). Installation size has unlimited scalability, a specific update strategy, and a free selection of SIP terminals (phones, door intercoms, etc.). Such an integrated solution will flexibly adapt to customers' actual requirements and current circumstances. It allows gradual and quick expansion, users reduction and features with smooth integration of new locations, branches or home office workplaces. As the "Software as a Service" model (SaaS), it brings a flexible pay-per-use pricing model with no fixed term (can be terminated any time)(1). Moreover, users could individually choose a cloud service "á la carte" that exactly covers their actual needs. That is why there are no predefined service packages – this is the next generation of "private" cloud services that bring more Individuality.
FrontStage, together with innovaphone myApps Cloud deliver the complete package in terms of security:
- Financial security – no long-term investment and capital commitment
- Security for the future – regular software updates included
- Reliable and fail-safe – operation in highly secure European data centres
- Data security – utmost data security according to European data protection
Note 1: Dependent on the offers of your innovaphone sales partner. Please seek more detailed information about the parameters offers.
Media:Datasheet_FrontStage_-_Architecture_with_innovaphone_myApps_Cloud.pdf
Version
Product versions used for interop testing:
- FrontStage Omni-channel Version 3.16 (V4.6)
- innovaphone PBX V12r1sr6
Old firmware used, test with latest build of current version 13 is required
Configuration
Missing
Contact
Request live demonstration here.
For pricing information or any other questions, please contact our sales team or technical support using the contact form below or call us directly. We are here for you!
| FrontStage Technologies s.r.o. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Sterboholska 1427/55 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 102 00 Prague 10, Czechia | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +420 271 004 241 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | innovaphone@frontstage.cc | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Please visit our website to get more information.