Howto:Gigaset N510 PRO - Gigaset - Testreport

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Contents

Summary

The Gigaset N510IP PRO DECT base-station supports all required innovaphone features and is therefore qualified as recommended product.

The usage of wideband codecs of the phone were tested successfully. The integration of the innovaphone voicemail in the Gigaset solution is possible. The message waiting indication will be displayed on the handsets. The handsets support 3-party conference calls.

The Gigaset N510IP PRO DECT base-station was tested successfully also in a hosted setup. The test results are the same as if the N510IP is used in a normal (in the same LAN as the PBX) setup. It is not required to activate MediaRelay on the Frontend.

Certification Status

The tests for this product have been completed.

Testing of this product has been finalized September 6th, 2013.

Version

Firmware Version:

  • 42.078 (420780000000 / V42.00)

innovaphone Firmware:

  • V10 SR3
  • TSP 8150

Test Setup

Image:Testreport_Terminals_SIP_or_H323_1.PNG

Device Setup

Tested feature Result
Register Device w/o specific configuration (requires DHCP) No
DHCP is default Yes
DHCP yields timeserver and time displays correctly No, set static to public NTP server
SNTP config has TZ string for timezone/dst autoconfig No, set static to public NTP server
DHCP yields correct default gateway Yes
Device supports magic registration (e.g. by serial) No
Fixed registrations works Yes
Device registers w/o Extension (just by name) Yes
Device registers by name with non-latin1 characters (e.g. UserÄÖÜ) Yes
Device registers by extension Yes
Device registers with password Yes
Device registers multiple identities Yes
2nd GK is supported According to gigaset-wiki only by DNS according to RFC3263
Device supports Redirection of Registration (Master redirects to Slave) No
Device supports STUN protocol Yes
Device sends NAT - keepalive messages Yes
Device refreshes the PBX registration Yes
Device supports SIP over TCP Not tested in LAN setup. Not usable for Hosting Setup, TCP connection is close immediately after SIP-TCP messages was sent. As a result - in a hosting setup the phone is not reachable for incoming calls.
Device supports SRTP Not tested, needs SIPS
Device supports SIPS (SIP over TLS) Not OK, registration fails
Device supports HTTPS Not for Admin access on the Web-page, probably as HTTP-client to retrieve firmware/configuration from remote servers
Device supports VAD (Voice activity detection) Not tested, according to manual supported
Supported menu languages many, check product specifications
3-party conference Yes

Test Results

Basic Call

Tested feature Result with MR
call using g711a Yes
call using g711u Yes
call using g729 Yes
call using g722 Yes
Overlapped sending No
Device sets up an early media channel for incoming calls N/A
Device sets up an early media channel for outgoing calls Yes
Device shows called id number Yes
Device shows called id name Yes
Device shows called id display info Yes
Fax using T.38 N/A
CGPN can be suppressed Yes
Reverse Media Negotiation Yes
Device shows CDPN/CGPN on incoming call Yes
Device shows CDPN/CGPN on outgoing call Yes
Device shows connected number No
Device shows diverting number No
Device supports distinctive ringing Yes
Device supports asymetric codec negotiation Not tested
Device supports codec renegotiation during a conversation Yes
Device shows correct display message in case of busy CDPN Yes
Device shows correct display message in case of not existing CDPN No, it says "Not available"
Device shows correct display message in case that the call is declined Yes
3party conference possible Yes
Device supports display updates during call(needed for Directory Search object) No
Long Time Call (>30 min) works? Yes
Incoming SRTP call - SRTP not enabled on DUT Yes
Incoming SRTP call - SRTP enabled on DUT Not tested, requires sips
Voice Quality OK? Yes

DTMF

Tested feature Result
DTMF tones sent correctly OK
DTMF tones received correctly OK, DTMFs are sent as RTP-Events (no DTMF dependent function on Gigaset device)

Hold/Retrieve

Tested feature Result
Device handles incoming hold correctly Yes
Device can put a call on hold using correctly(inactive or sendonly) Yes

Transfer with consultation

Tested feature Voice Ok? MoH Ok?
inno1 calls inno2. inno2 transfers to testphone. Yes Yes
inno1 calls inno2. inno1 transfers to testphone. Yes Yes
inno1 calls testphone. inno1 transfers to inno2. Yes Yes
inno1 calls testphone. testphone transfers to inno2. Yes Yes
testphone calls inno1. inno1 transfers to inno2. Yes Yes
testphone calls inno1. testphone transfers to inno2. Yes Yes

Transfer without consultation (alerting only)

Tested feature Voice Ok? MoH Ok?
inno1 calls inno2. inno2 transfers to testphone. Yes Yes
inno1 calls inno2. inno1 transfers to testphone. Yes Yes
inno1 calls testphone. inno1 transfers to inno2. Yes Yes
inno1 calls testphone. testphone transfers to inno2. Yes Yes
testphone calls inno1. inno1 transfers to inno2. Yes Yes
testphone calls inno1. testphone transfers to inno2. Yes Yes

Blind Transfer

Tested feature Voice Ok?
inno1 calls inno2. inno2 transfers to testphone. Yes
inno1 calls inno2. inno1 transfers to testphone. Yes
inno1 calls testphone. inno1 transfers to inno2. Yes
inno1 calls testphone. testphone transfers to inno2. N/A, device does only transfer with consultation
testphone calls inno1. inno1 transfers to inno2. Yes
testphone calls inno1. testphone transfers to inno2. N/A, device does only transfer with consultation

Blind Transfer (alerting only)

Tested feature Voice Ok?
inno1 calls inno2. inno2 transfers to testphone. Yes
inno1 calls testphone. testphone transfers to inno2. N/A, device does only transfer with consultation
testphone calls inno1. inno1 transfers to inno2. Yes

Broadcast Group & Waiting Queue

Tested feature Result
testphone makes call to a Broadcast Group. inno1 picks up. Yes
inno1 makes call to a Broadcast Group. testphone picks up. Yes
testphone makes call to a Waiting Queue. inno1 picks up before announcement is played. Yes
testphone makes call to a Waiting Queue. inno1 picks up after announcement is played. Yes
inno1 makes call to a Waiting Queue. testphone picks up. Yes

DTMF Features

Tested feature Result
CFU Activate/Deactivate Ok
CFB Activate/Deactivate Ok
CFNR Activate/Deactivate Ok
Pickup Group Ok
Pickup Directed Ok
Park/Unpark Ok
Park To/Unpark From Ok
Call Completion Busy Nok, Gigaset rejects incoming call for starting CCBS/CCNR
Call Completion Cancel Not tested, since CCBS/CCNR does not work
Join Group/Leave Group Ok
Join All Groups/Leave All Groups Ok
Enable mobility/Disable mobility Not tested, feature is invoked by mobile phone
Enable mobility cw/Disable mobility cw Not tested, feature is invoked by mobile phone
Set presence Ok

Other Features

Directory

Tested feature Result
Device built-in directory
Exists Yes
Can be dialled from Yes
Does CLI resolution Yes
display update if directory object is used? Yes
  • It is possible to configure a connection to an online source like DE - Klicktel. Please take a look into the manual or configuration.
  • It is possible to import and export the local Phonebook.
  • You can add the call to the local phonebook from the call-list.


Tested feature Result
External LDAP Server supported Yes, tested with Estos Metadir. PBX not supported as external LDAP server and LDAPS not supported.
Can be dialled from Yes
Does CLI resolution Yes
display update if directory object is used? Yes

Keys

Tested feature Result
Device has speed dial keys Yes, depending on handset
Device has programmable function keys Yes, depending on handset
Device has partner keys No

CTI Features (with SOAP / TAPI / myPBX)

Tested feature Result
User Call - outgoing call Ok
User Connect - Answer incoming call Ok
User Reject - Reject alerting call Ok
User Disconnect - Disconnect active call Ok
User Hold - Put connected call on hold Ok
User Hold Retrieve - Retrieve call on hold Ok
User Transfer - Transfer with Consult Nok(myPBX), Ok(Tapi/Soap)
User Transfer - Transfer with Consult (Alerting only) Nok(myPBX), Ok(Tapi/Soap)
User Transfer - Blind Transfer Ok, Ok(Tapi/Soap)
3PTY - Make 3rd Party Call Nok(myPBX), Nok(Tapi/Soap)
Connected Number Update on Display No
  • tested with myPBX and TSP(8150)only

Configuration

innovaphone configuration

Add a new PBX object of type "user":
Image:Siemens Gigaset N510IP PRO - PBX_Userobject.png

3rd party product configuration

IP Configuration

First you have to configure the general IP Configuration for the base-station.

  • IP Address
  • Subnet Mask
  • Default Gateway
  • DNS

Image:Siemens Gigaset N510IP PRO - Gigaset_IP_Configuration_ENG.png

Telephony Connection

In the next step you have to create a registration from the DECT/IP base-station to the PBX. Go to Telephony->Connections and edit the first entry.

Click on Select Provider and choose your country and innovaphonePBX. This will ensure that all settings are configured correctly.

The device still needs the IP address of the PBX to register at and the name of the user for whom the registration shall be made. Click on Show advanced settings in order to enter as Domain name the IP address of your innovaphone PBX.

Please note that the registration credentials configured at the Gigaset phone use the number of the corresponding PBX object, not its name. Registration by using the name is also possible, but will result in CGPN display problems when making calls from the Gigaset phone to a mobility enabled user.

When using the Reverse Proxy, you have to set the protocol to TCP instead of UDP

Image:Siemens Gigaset N510IP PRO - Gigaset_Telefonie_Connection_ENG.png

Number Assignment

If you have more than one DECT handset registered to your base-station, you can use the Telephony->Number Assignment menu to assign a DECT handset to a specific PBX registration.

Image:Siemens Gigaset N510IP PRO - Gigaset_Number_Assignment.png

To work with CTI clients like myPBX we need to configure the Call Manager with the handset that should handle this CTI calls and the mode (headset/handsfree).

Image:Siemens Gigaset N510IP PRO - Gigaset_Call_Manager.png

Voicemail

To get the current voicemail status displayed on your DECT handset, you have to enter the corresponding innovaphone voicemail number in the Telephony->Network Mailbox menu. Image:Siemens Gigaset N510IP PRO - Gigaset_VM_ENG.png

Phone Directory - Adress Book

You can import/export and save the local phonebook. Have a look at the configuration description in the Gigaset manual.

Image:Siemens Gigaset N510IP PRO - Gigaset_Phone_Directory_ENG.png

Enhanced VoIP Settings

If the device is used in a hosted setup, make sure that the following settings are configured:

  • Automatic Negotiation of DTMF transmission: Yes
  • Find target addr. automatically: Yes

At last you can configure some enhanced VoIP Settings like the handling of the "R" button. For more information have a look at the configuration description in the Gigaset manual.

Image:Siemens Gigaset N510IP PRO - Gigaset_advanced_VoIP_Settings_ENG.png

Known problems

innovaphone PBX Version 12

With the upcoming version 12 from innovaphone AG we have implemented the security feature SIP digest authentication . If the client does not support this feature the PBX will reject the registration.

There is a config option to avoid this if you use a older firmware.

http://ip-of-pbx/!config change SIP /disable-digest-replay-check 
http://ip-of-pbx/!config write
http://ip-of-pbx/!config activate

This problem has been fixed by Gigaset with N510 Firmware 42.240, November 2016 and later

MoH

Customer reported that even when choosing as Providerprofile innovaphonePBX, MoH was not audible when a call was put on hold by the Gigaset device. The reason for this is that the Gigaset signals the hold using a "sendonly" instead of an "inactive" SDP-attribute. To fix this error, you can configure the innovaphone PBX to ignore the wrong hold-signaling:

http://ip-of-pbx/!config add SIP /take-sendonly-as-inactive
http://ip-of-pbx/!config write
http://ip-of-pbx/!config activate

Please keep in mind that this option will affect all SIP/UDP communication. So if you have for example another 3rd party SIP-device, which wants to play its own MOH - it will not work anymore.

Usernames with whitespace

Customer reported that when registering a Gigaset-device at an object-name with whitespace (e.g. John Doe), because of a bug on the Gigaset SIP-stack ut will not be possible to put a remote device on hold. As a workaround, don't remove the whitespace from the object-name (e.g. JohnDoe).

Recalling DECT device after transfer

With firmware v43, when you make a call transfer from a DECT phone to somewhere else, ~15 seconds you receive a recall call on the DECT phone. Make a downgrade to v42 to work arround the problem. The same happens in the gigaset N720 multi cell environment with firmwares above 098

innovaphone PBX Version 13 and Chat App

When using myApps to send chat messages to a user, the PBX broadcasts the IM-SETUP (instant-message) to all registered endpoints of the addressed user. Customer reported that Gigaset seems to take this as a regular media call and the phone starts ringing upon receiving a chat message, where in fact this is an instant messaging call. Bug needs to be reported to Gigaset. (Some newer systems of the N5xx series have an option to activate or disable the response to those IM messages.)

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