Howto:Ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – test report

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Summary

ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).

Certification Status

The tests for this product have been completed. Testing of this product has been finalized in April 2019.


Software/product versions tested

ilink:

  • TeamCall Salesforce.com v5.1.15
  • TeamCall Server v3.8.1.0
  • CA Innovaphone v2.0.0.31
  • LinkTSP v2.0.0.23

Innovaphone:

  • IPVA v12r2 (12.5340)
  • Tapi/TSP v8.0.176

  Test setup/configuration

See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services. Innovaphone IPVA switch with

  • provider-based SIP trunk connection to PSTN
  • 3 innovaphone station devices, types: 112, 222, 232
  • Innovaphone Tapi Service Provider (TSP)
  • ilink OpenCTI service, running in a WildFly application server
  • ilink TeamCall Server with CA-Innovaphone and LinkTSP
  • Salesforce.com test accounts (3)

Test results

// ilink Quality Assurance / Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15 - 1.48 / Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 / April 2019 //

ID Title Section Status T11966 MakeCall internal calls - GUI Passed

T11967 AnswerCall internal calls - GUI Passed

T11968 ClearConnection internal calls - GUI Passed

T11989 ClearConnection - Ringing internal calls - GUI Passed

T11971 HoldCall internal calls - GUI Passed

T11972 RetrieveCall internal calls - GUI Passed

T11973 ConsultationCall internal calls - GUI Passed

T11970 TransferCall internal calls - GUI Passed

T11990 TransferCall on alerting internal calls - GUI Passed

T11969 ConferenceCall internal calls - GUI Passed

T11981 MakeCall external calls - GUI Passed

T11982 AnswerCall external calls - GUI Passed

T11983 ClearConnection external calls - GUI Passed

T11984 HoldCall external calls - GUI Passed

T11985 RetrieveCall external calls - GUI Passed

T11986 ConsultationCall external calls - GUI Passed

T11988 TransferCall external calls - GUI Passed

T11991 TransferCall on alerting external calls - GUI Passed

T11987 ConferenceCall external calls - GUI Passed

T11992 Latest calls features Passed

T11993 Wrap-up Incomplete features Passed

T11994 My calls today features Passed

note: in internal/external conferenceCall scenarios, the GUI displays incorrect call state due to TSP signaling issue

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