Howto:Integrate External Apps in innovaphone UC clients: Difference between revisions

From innovaphone wiki
Jump to navigation Jump to search
No edit summary
Line 18: Line 18:
==Configuration==
==Configuration==
   
   
 
* Right Click on myPBX – Configuration – External Application
Choose an external app you want to integrate and (if not already done) install it on your PC.
* Enter the name of the external app (which will be seen as tooltip of the external app button).  
Copy the path of the external app (e.g.: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe")
* Paste the path of the external app into the field “Path”. It can be both the URL of a web application (http://crm.example.com/customer-by-number/$n) or the path of a desktop application installed on the local computer (C:\Program Files (x86)\Google\Chrome\Application\chrome.exe)
 
* Optionally specify command line parameters for Desktop Apps into the field “Parameters”.
Right Click on myPBX – Configuration – External Configuration
* Save the changes.
 
 
Enter the name of the external app (which will be seen as tooltip of the external app button).  
Paste the path (the URL at the top when you start the App) of the external app into the field “Path” and save this change.
 


[[Image:Mypbx_Konfigurationen1.jpg]]
[[Image:Mypbx_Konfigurationen1.jpg]]

Revision as of 16:54, 16 January 2014

Applies to

myPBX External Application


Version

We tested with:

innovaphone: 10.x


More Information

External applications can be integrated in myPBX. Both web applications and applications that are installed on the client PC can be configured. If this feature is activated, myPBX shows an additional button at phone calls and in desktop notifications for incoming calls. Clicking that button opens the application with optional parameters from the call.

Configuration

  • Right Click on myPBX – Configuration – External Application
  • Enter the name of the external app (which will be seen as tooltip of the external app button).
  • Paste the path of the external app into the field “Path”. It can be both the URL of a web application (http://crm.example.com/customer-by-number/$n) or the path of a desktop application installed on the local computer (C:\Program Files (x86)\Google\Chrome\Application\chrome.exe)
  • Optionally specify command line parameters for Desktop Apps into the field “Parameters”.
  • Save the changes.

Mypbx Konfigurationen1.jpg

The Path and the Parameters may contain placeholders that are replaced by phone call information. 

   $n - phone number of the caller
   $u - uri of the caller
   $d - display name of the caller
   $c - conference ID (a global ID for the call)

Now you will get the "start external application" button in every conversation or interaction field.


Screenshot externe App mit Buttonhinweis EN1.jpg

Retrieved from "https://wiki.innovaphone.com/index.php?title=Howto:Integrate_External_Apps_in_innovaphone_UC_clients&oldid=32344"