Howto:MidaIVR - Mida Solutions - 3rd Party Product
Product Name
MidaIVR, product page
Certification Status
Category
Category:RecProd Call Center Applications
Functions
MidaIVR is one product of the powerful Mida eFramework suite. Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer on the related Wiky article for more information on the other products.
MidaIVR is an open and flexible platform for voice application development in VOIP (H323-SIP) networks.
MidaIVR consists in two different versions: MidaSmartIVR and MidaAdvancedIVR option. MidaSmartIVR gives your customer a powerful IVR preconfigured engine, which may be personalized trough an easy to use WEB User Interface. Voice Messages, Time Schedule parameters, IVR behavior in particular conditions may be decided and configured when needed directly by your customer by means of this simple interface.
In case the application is particularly sophisticated, with the Advanced IVR option Mida may create any IVR your customer needs, providing the solution already installed and working. This is a service Mida is proud to offer, thanks to its more than 10 years of experience in this technology field.
Version
1.2.3
Vendor
Description
The main features provided by the MidaIVR suite are listed below.
- Voice messages Recording and Listening
- Voice file Replay and DTMF tones management,
- Easy to use WEB interface for voice messages personalization
- Call Transfer to a different telephone number or hunt group
- Call Conferences, bridging and call forwarding
- Working Time and Holidays configuration: Different Messages and Time schedule may be configured based on service type, i.e in case of offices in different locations
- Custom voice application implementation, using market leader TTS and ASR technologies integration
Competitive Analysis
MidaIVR provides unique features when compared to similar products:
- Easy and aggressive pricing licensing model, based on number of Voice Channels required
- Very easy to use WEB User Interface: with SmartIVR your customer is totally independent and he may create and maintain its IVR without specific skills
- Mida experience to create any custom IVR the customer needs: with the AdvancedIVR option, Mida will implement, install and put in service any specific solution according to your customer requirements
- Text To Speech technology integration
- Localization and multilanguage support
Remarks
Howto:MidaIVR - Mida Solutions - Testreport
Pricing
Contact
| Marco Cortese | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mida Solutions | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| via Vigonovese, 115 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 35127, Padova | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +39 049 762 9752 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +39 049 870 8721 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | marco.cortese@midasolutions.com | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||