Howto:MidaIVR - Mida Solutions - 3rd Party Product

Product Name

MidaIVR, product page

Functions

MidaIVR is an open and flexible platform for Voice and IVR (Interactive Voice Responder) applications development in VOIP (H323 , SIP) networks.

The main features provided by the MidaIVR suite are listed below.

• Flexible and configurable IVR generation
• Easy to use WEB interface for IVR customization
• Voice file Replay and DTMF tones management,
• Call Transfer to a different telephone number or hunt group
• Call Conferences, bridging and call forwarding
• Voice messages Recording and Listening
• Working Time and Holidays configuration
  • Different Messages and Time Schedule based on service type, i.e in case of offices in different locations
• Custom Voice application implementation
  • Market leader TTS and ASR technologies integration, enabling Voice Recognition and Speech Generation capabilities

Version

1.5.2

Vendor

http://www.midasolutions.com

Description

MidaIVR is one product of the powerful Mida i-Suite. Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances. The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling. Please refer to the related Wiky article for more information on the other products.

MidaIVR allows developing customized solutions of Voice and IVR applications in VoIP networks. MidaIVR performs voice and touch tones detection during a normal extension call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed. MidaIVR uses the technology leader Loquendo (www.loquendo.com) TTS and ASR tools, enabling the system to have Voice Recognition and Speech Generation capabilities.

MidaIVR consists in two different versions: MidaSmartIVR and MidaAdvancedIVR option.

MidaSmartIVR gives your customer a powerful IVR preconfigured engine, which may be personalized trough an easy to use WEB User Interface. Voice Messages, Time Schedule parameters, IVR behavior in general may be decided and configured when needed directly by your customer by means of this simple interface.

In case the application is particularly sophisticated, with the Advanced IVR Option Mida may create the IVR that best fits with your customer needs, providing the solution already installed and working. This is a service Mida is proud to offer, thanks to its more than 10 years of experience in this technology field.

Competitive Analysis

MidaIVR provides unique features when compared to similar products:

• Easy and aggressive pricing licensing model, based on number of Voice Channels required
• Very easy to use WEB User Interface: with SmartIVR your customer is totally independent and he may create and maintain its IVR without specific skills
• Mida experience to create any custom IVR the customer needs: with the AdvancedIVR option, Mida will implement, install and put in service any specific solution according to your customer requirements
• Text To Speech technology integration
• Localization and multi language support

Remarks

Mida i-Suite - Mida Solutions - Testreport

Pricing

Aggressive prices is a distintive feature of all i-Suite products.

MidaIVR prices starts from less than 3K for the SmartIVR Product (end user prices). Additional options are available on request, depending on needed configuration and features, i.e additional Voice Channels, Avanced IVR Option, TTS Integration.

Contact

Marco Cortese
Mida Solutions
via Vigonovese, 115
35127, Padova
Tel:	+39 049 760 185 / +39 049 762 9752
Fax:	+39 049 870 8721
Mail:	sales@midasolutions.com