Howto:MidaRec - Mida Solutions - 3rd Party Product: Difference between revisions

Revision as of 09:53, 6 November 2007

Product Name

Certification Status

Tests are planned but have not yet started.

Functions

MidaRec is one product of the powerful Mida eFramework suite. Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances. The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer on the related Wiky article for more information on the other products.

MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.

MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits: • Reduces exposure to liability with compliance with industry guidelines and legislation • Resolves disputes or misunderstandings, related to verbal advice or instructions • Can be used for training of call center operators • Allow performance or activity monitoring • Traps abuse or nuisance calls • Performs lawful interception

Version

1.2.3

Vendor

www.midasolutions.com

Description

Flexible and modular architecture allows connecting mixed protocols nodes (TDM/VoIP) and using different procedures:

Active: recording is started and stopped with explicit event (n-demand) by agent request (using call conference or an integrated CTI button). This process (IVR and data interface) is fully configurable. Passive: all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)

Search and replay may be easy performed with different interfaces, i.e. telephone and WEB browser, allowing remote and secure access, with multi-level authentication and quick search using telephony and custom application data as filter criteria. Access policies are fully configurable to suit legislation or company rules.

Competitive Analysis

MidaRec has different unique features, which make it the perfect choice for your needs: • Configurable Voice Messages to be used in the Recording session, by means of an easy to use WEB interface • Licensing model that allows aggressive and competitive pricing • Professional solution, by using the best technology – DVD recording, CTI interface, DataBase • Localization and multi language support

Thanks to its experience, Mida may offer different advanced services on this product: • Full support and maintenance services depending on your requests and SLA • Consultancy and Project management for system design and integration with specific applications or network protocols • Report Customization • Content analysis with ASR tools based on Loquendo engines

Remarks

Howto:MyProduct Vendor - Testreport

Pricing

Contact

Marco Cortese

Mida Solutions

via Vigonovese, 115 35127, Padova

Tel: +39 049 762 9752

Fax: +39 049 870 8721