Howto:MidaRec - Mida Solutions - 3rd Party Product: Difference between revisions

Revision as of 10:58, 6 November 2007

Product Name

Certification Status

This product is being tested right now. The test is not yet completed.

Functions

MidaRec is one product of the powerful Mida eFramework suite. Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances. The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer on the related Wiky article for more information on the other products.

MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.

MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:

Reduces exposure to liability with compliance with industry guidelines and legislation
Resolves disputes or misunderstandings, related to verbal advice or instructions
Can be used for training of call center operators
Allow performance or activity monitoring
Traps abuse or nuisance calls
Performs lawful interception

Version

1.2.3

Vendor

http://www.midasolutions.com

Description

Flexible and modular architecture allows connecting mixed protocols nodes (TDM/VoIP) and using different procedures:

Active: recording is started and stopped with explicit event (n-demand) by agent request (using call conference or an integrated CTI button). This process (IVR and data interface) is fully configurable.

Passive: all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)

Search and replay may be easy performed with different interfaces, i.e. telephone and WEB browser, allowing remote and secure access, with multi-level authentication and quick search using telephony and custom application data as filter criteria. Access policies are fully configurable to suit legislation or company rules.

Competitive Analysis

MidaRec has different unique features, which make it the perfect choice for your needs:

Configurable Voice Messages to be used in the Recording session, by means of an easy to use WEB interface
Licensing model that allows aggressive and competitive pricing
Professional solution, by using the best technology – DVD recording, CTI interface, DataBase
Localization and multi language support

Thanks to its experience, Mida may offer different advanced services on this product:

Full support and maintenance services depending on your requests and SLA
Consultancy and Project management for system design and integration with specific applications or network protocols
Report Customization
Content analysis with ASR tools based on Loquendo engines

Remarks

Howto:MidaRec - Mida Solutions - Testreport

Pricing

Contact

Marco Cortese

Mida Solutions

via Vigonovese, 115

35127, Padova

Tel:

+39 049 762 9752

Fax:

+39 049 870 8721

Mail:

marco.cortese@midasolutions.com

@@ Line 12: / Line 12: @@
     - replace images below with your logo
    -->
-[[Image:company logo.png||200px|right]]
+[[Image:Mida_company_logo.jpg||200px|right]]
-[[Image:product logo.png||200px|right]]
@@ Line 21: / Line 20: @@
     If you have a dedicated product page (not a generic vendor page) in English, also put the link below
    -->
-Mida Rec http://www.midasolutions.com/
+Mida Rec, [http://www.midasolutions.com/mida_products.php?c=2&p=10 product page]
 ==Certification Status==
 <!-- by inno
@@ Line 28: / Line 26: @@
     - update date below
    -->
-{{Template:Compat Status "planned"}}
+<!-- {{Template:Compat Status "planned"}} -->
-<!-- {{Template:Compat Status "in progress"}} -->
+{{Template:Compat Status "in progress"}}
 <!-- {{Template:Compat Status "certified"|certificate=Product_-_Vendor_-_3rd_Party_Product_-_Desc-product-cert.pdf}} -->
 <!-- {{Template:Compat Status "tested"}} -->
@@ Line 43: / Line 41: @@
       (you need to apply it twice, first as template {{..}}, seconds as category [[..]])
    -->
-{{Category:RecProd Select proper Category here}}
+{{Category:RecProd Voice Recording}}
-[[Category:RecProd Select proper Category here]]
+[[Category:RecProd Voice Recording]]
 ==Functions==
@@ Line 57: / Line 55: @@
 MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:
-•	Reduces exposure to liability with compliance with industry guidelines and legislation
+*	Reduces exposure to liability with compliance with industry guidelines and legislation
-•	Resolves disputes or misunderstandings, related to verbal advice or instructions
+*	Resolves disputes or misunderstandings, related to verbal advice or instructions
-•	Can be used for training of call center operators
+*	Can be used for training of call center operators
-•	Allow performance or activity monitoring
+*	Allow performance or activity monitoring
-•	Traps abuse or nuisance calls
+*	Traps abuse or nuisance calls
-•	Performs lawful interception
+*	Performs lawful interception
 ==Version==
@@ Line 78: / Line 76: @@
    -->
-[[Image:3rdPartyGoldfischglas 03.png]] www.midasolutions.com
+[[Image:Mida_company_logo.jpg|200px]]
+http://www.midasolutions.com
 ==Description==
@@ Line 87: / Line 88: @@
 Active: recording is started and stopped with explicit event (n-demand) by agent request (using call conference or an integrated CTI button). This process (IVR and data interface) is fully configurable.
 Passive: all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)
@@ Line 97: / Line 99: @@
    -->
 MidaRec has different unique features, which make it the perfect choice for your needs:
-• Configurable Voice Messages to be used in the Recording session, by means of an easy to use WEB interface
+* Configurable Voice Messages to be used in the Recording session, by means of an easy to use WEB interface
-• Licensing model that allows aggressive and competitive pricing
+* Licensing model that allows aggressive and competitive pricing
-• Professional solution, by using the best technology – DVD recording, CTI interface, DataBase
+* Professional solution, by using the best technology – DVD recording, CTI interface, DataBase
-• Localization and multi language support
+* Localization and multi language support
 Thanks to its experience, Mida may offer different advanced services on this product:
-• Full support and maintenance services depending on your requests and SLA
+* Full support and maintenance services depending on your requests and SLA
-• Consultancy and Project management for system design and integration with specific applications or network protocols
+* Consultancy and Project management for system design and integration with specific applications or network protocols
-• Report Customization
+* Report Customization
-• Content analysis with ASR tools based on Loquendo engines
+* Content analysis with ASR tools based on Loquendo engines
 ==Remarks==
@@ Line 115: / Line 117: @@
     - add link to product test report here
    -->
-[[Howto:MyProduct Vendor - Testreport]]
+[[Howto:MidaRec - Mida Solutions - Testreport]]
 ==Pricing==
@@ Line 132: / Line 134: @@
-Marco Cortese
+{|
+| colspan=99 |  Marco Cortese
-Mida Solutions
+|-
+| colspan=99 | Mida Solutions
-via Vigonovese, 115
+|-
-, Padova
+| colspan=99 | via Vigonovese, 115
+|-
-Tel: 	+39 049 762 9752
+| colspan=99 | 35127, Padova
+|-
-Fax: 	+39 049 870 8721
+| Tel: || +39 049 762 9752
+|-
+| Fax: || +39 049 870 8721
+|-
+| Mail: || [mailto:marco.cortese@midasolutions.com marco.cortese@midasolutions.com]
+|}
 [[Category:Compat|{{PAGENAME}}]]