Howto:Novomind iAGENT - 3rd Party Product

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Contents

Product name

novomind iAGENT CALL

Certification Status

Due to missing configuration reports by manufacturer, grant of certification status is currently pending.

Category

Computer - Telephony Integration and Unified Messaging / Unified Communication

Inbound-/Outbound Call Center Applications, incl. Automated Call Distribution and IVR

Vendor

novomind AG

Description

  • Your new dimension of customer contact: novomind iAGENT is the intelligent customer service software for optimal multichannel management – from chatbots through email management, chat and video chat up to social media. Always available – just like a friend.
  • novomind iAGENT CALL is an optional module that allows also to handle calls with novomind iAGENT using Innovaphone PBX systems. All Channel will be routed with the novomind iAGENT OmniChannel routing and handled by the integrated IVR. novomind iAGENT will also integrate all your back office user within your contact center. With novomind iAGENT CALL and Innovphone we also can make complex setups with 3rd party PBX Systems.
  • novomind iAGENT CALL addresses all contact centers with more than 10 seats up to enterprise organisations with more than 1000 seats.

Functions

  • OmniChannel Contact Center for all Channels: Call, Mail, Messenger (incl. Whatsapp), Web Video-/Audio-Chat, Documents, Fax, Chatbot and Web FAQ-System
  • Web-based Supervisor and Agent Desktop
  • IVR
  • Skill- und Service Level Based Routing
  • Realtime Monitoring and Reporting
  • A simple user interface to keep training and processing times low
  • High scalability
  • Cloud, Hybrid-Cloud or On-Premises
  • App API for individual integrations and features

Version

  • novomind iAGENT Version 11 with novomind iAGENT CALL Option
  • Innovaphone Firmware Version 12

Configuration

to be documented by manufacturer

Pricing

novomind offers cloud or on-premises license. The cloud license includes a hybrid option to run the call connector in a local data center with a local Innovaphone PBX.

Summary

novomind iAGENT CALL offers a high end Omnichannel contact center solution for every kind of communication scenario.

Contact

Please visit our website to find out more about us and our products.

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