Howto:Novomind iAGENT - 3rd Party Product: Difference between revisions
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[[Image:Novomind_iAgent_Logo.png|200px|right]] | |||
==Product name== | ==Product name== | ||
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==Certification Status== | ==Certification Status== | ||
Due to missing configuration reports by manufacturer, grant of certification status is currently pending. | |||
==Category== | ==Category== | ||
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{{Category:3rdParty Call Center Applications}} | {{Category:3rdParty Call Center Applications}} | ||
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]] | [[Category:3rdParty Call Center Applications|{{PAGENAME}}]] | ||
== Vendor == | |||
[[Image:Novomind_Logo.png||150px]] | |||
[https://www.novomind.com/ novomind AG] | |||
==Description== | |||
* Your new dimension of customer contact: novomind iAGENT is the intelligent customer service software for optimal multichannel management – from chatbots through email management, chat and video chat up to social media. Always available – just like a friend. | |||
* novomind iAGENT CALL is an optional module that allows also to handle calls with novomind iAGENT using Innovaphone PBX systems. All Channel will be routed with the novomind iAGENT OmniChannel routing and handled by the integrated IVR. novomind iAGENT will also integrate all your back office user within your contact center. With novomind iAGENT CALL and Innovphone we also can make complex setups with 3rd party PBX Systems. | |||
* novomind iAGENT CALL addresses all contact centers with more than 10 seats up to enterprise organisations with more than 1000 seats. | |||
==Functions== | ==Functions== | ||
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* Innovaphone Firmware Version 12 | * Innovaphone Firmware Version 12 | ||
== | ==Configuration== | ||
to be documented by manufacturer | |||
==Pricing== | |||
novomind offers cloud or on-premises license. The cloud license includes a hybrid option to run the call connector in a local data center with a local Innovaphone PBX. | |||
==Summary== | ==Summary== | ||
novomind iAGENT CALL offers a high end Omnichannel contact center solution for every kind of communication scenario. | novomind iAGENT CALL offers a high end Omnichannel contact center solution for every kind of communication scenario. | ||
==Contact== | ==Contact== |
Revision as of 16:41, 17 April 2019
Product name
Certification Status
Due to missing configuration reports by manufacturer, grant of certification status is currently pending.
Category
Category:3rdParty CTI and UMS applications
Category:3rdParty Call Center Applications
Vendor
Description
- Your new dimension of customer contact: novomind iAGENT is the intelligent customer service software for optimal multichannel management – from chatbots through email management, chat and video chat up to social media. Always available – just like a friend.
- novomind iAGENT CALL is an optional module that allows also to handle calls with novomind iAGENT using Innovaphone PBX systems. All Channel will be routed with the novomind iAGENT OmniChannel routing and handled by the integrated IVR. novomind iAGENT will also integrate all your back office user within your contact center. With novomind iAGENT CALL and Innovphone we also can make complex setups with 3rd party PBX Systems.
- novomind iAGENT CALL addresses all contact centers with more than 10 seats up to enterprise organisations with more than 1000 seats.
Functions
- OmniChannel Contact Center for all Channels: Call, Mail, Messenger (incl. Whatsapp), Web Video-/Audio-Chat, Documents, Fax, Chatbot and Web FAQ-System
- Web-based Supervisor and Agent Desktop
- IVR
- Skill- und Service Level Based Routing
- Realtime Monitoring and Reporting
- A simple user interface to keep training and processing times low
- High scalability
- Cloud, Hybrid-Cloud or On-Premises
- App API for individual integrations and features
Version
- novomind iAGENT Version 11 with novomind iAGENT CALL Option
- Innovaphone Firmware Version 12
Configuration
to be documented by manufacturer
Pricing
novomind offers cloud or on-premises license. The cloud license includes a hybrid option to run the call connector in a local data center with a local Innovaphone PBX.
Summary
novomind iAGENT CALL offers a high end Omnichannel contact center solution for every kind of communication scenario.
Contact
Please visit our website to find out more about us and our products.