Howto:Talkbase - FROX AG - 3rd Party Product

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Contents

Product Name

talkbase

Certification Status

Image:Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Category

Inbound-/Outbound Call Center Applications, incl. Automated Call Distribution and IVR

Description

Talkbase is a client-server structured attendant console. Our solution is for the operator via web reachable, so no plugins or installation are required on the clients. For the communication between the endpoints WebRTC is used and for the registration at pbx the standard VoIP protocol SIP. The server software will be installed on windows based operating systems.

Applies To

Tested with talkbase Version 2.14 and Innovaphone Virtual Appliance V12r2 final (build 12514900)

Functions

Short summary of the most important features:

Data search

  • Search Engine
  • Phonetic search

Directories

  • Add, edit and delete directory entries
  • Synchronization of data with Active Directory
  • Notes
  • Configurable column arrangement
  • Flexible directory columns
  • Tags (Keywords)
  • Talkbase absences
  • Calendar information from MS Exchange
  • Support for multiple directories
  • Configurable colors and icons
  • Favorites

Call Handling

  • Automated call distribution
  • Parallel ringing
  • Automatic caller identification
  • Consult calls
  • Blind transfers
  • Direct dialing
  • Call picking from queue
  • Hold calls
  • Mute
  • Toggle between caller and callee
  • Recall support on no answer
  • Time-based forwarding of calls in the queue
  • Beep when a new call is in the queue
  • Reject call
  • Longest idle time
  • Park calls

Status Information

  • Status display of logged-in operators
  • Status display of all main numbers

Options

  • Notifications and music while queued
  • Music on hold
  • Pause function for operators
  • Active Directory based user management
  • Multilingual (English and German)
  • Automatic login (remember me function)
  • WebRTC
  • Personal logbook
  • Centralized call journal
  • Customizable key shortcuts for all functions
  • Management of opening hours and forwardings
  • E-mail templates for notifications
  • Single Sign On (SSO) with Active Directory
  • Alarming
  • Temporarily redirect main number
  • Modify call forwarding settings of users
  • Change operator group in rush hour
  • Caller history

Installation

please contact us at info@talkbase.com to get closer information about the installation procedure.

More Information

If you are more interested in talkbase and the used technologies check out our blog: https://blog.talkbase.com/

For a closer look at talkbase itself, visit our youtube channel: https://www.youtube.com/channel/UCkOMI-6ag7tTX3BPJn045rg

Contact Details

Image:Frox Icon O RGB.png FROX AG

Michael Rohr
FROX AG
Feldbachstrasse 80
CH - 8634, Hombrechtikon
Tel: +41 55 254 12 44
Mail: michael.rohr@frox.ch
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