Howto:Voxtron - Communication Center - 3rd Party Product: Difference between revisions
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* Voxtron Communication Center is available in 2 editions. The Express version serves the needs of small to medium sized companies (SMEs) while the Enterprise edition is developed for the enterprise market. Voxtron Communication Center offers a very straightforward, web-based administration and configuration. | * Voxtron Communication Center is available in 2 editions. The Express version serves the needs of small to medium sized companies (SMEs) while the Enterprise edition is developed for the enterprise market. Voxtron Communication Center offers a very straightforward, web-based administration and configuration. | ||
* Even the most complex installations can be deployed in a short time and can be managed and maintained with little effort using the Web Management and the IVR Application Development toolkit (Axxium). | * Even the most complex installations can be deployed in a short time and can be managed and maintained with little effort using the Web Management and the IVR Application Development toolkit ([http://www.voxtron.com/products/axxium/ Axxium]). | ||
* Testreport results at - [[Howto:Voxtron_Communication_Center_-_Testreport|Voxtron Communication Center - Testreport]] | * Testreport results at - [[Howto:Voxtron_Communication_Center_-_Testreport|Voxtron Communication Center - Testreport]] | ||
Revision as of 17:25, 7 November 2011
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FIXME: Working in progress |
Product name
Certification Status
The tests for this product have been completed and it has been approved as a recommended product (Certification document).
Testing of this product has been finalized October, 2011.
Category
Category:RecProd CTI and UMS applications
Category:RecProd Call Center Applications
Functions
- Web based management
- CTI function improves employee efficiency
- Distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information) to appropriate persons within the organization
- Distinguishes between direct (personal) and routed (to a pool of employees) communication
- Skill-Based Routing (SBR)
- Is based on the Voxtron Universal Queue (UQ) principle
- Provides Business Intelligence (BI) information
- Offers powerful Software Development Kits (SDK) for integration within the existing IT infrastructure
- Reporting and Statistics
- Recording
- Speech Portal
- Wallboard and Dashboards
- Presence
- Outbound Campaigns
- Proprietary IVR Application Development toolkit (refer to Axxium)
- Voxtron VoiceXML Engine
Version
IVR:
- 7.0.22
CC:
- 7.0.33
CTI:
- 5.0.14
Vendor
Description
- Voxtron Communication Center is the multimedia customer interaction solution of Voxtron. It provides call and contact center functionality for companies in different business areas, such as trade, industry, finance, energy, government,...
- Voxtron Communication Center is available in 2 editions. The Express version serves the needs of small to medium sized companies (SMEs) while the Enterprise edition is developed for the enterprise market. Voxtron Communication Center offers a very straightforward, web-based administration and configuration.
- Even the most complex installations can be deployed in a short time and can be managed and maintained with little effort using the Web Management and the IVR Application Development toolkit (Axxium).
- Testreport results at - Voxtron Communication Center - Testreport
Pricing
The software offers a unique and innovative licensing model that answers the most diverse requirements - More information Click Here