Howto:Voxtron - Communication Center - 3rd Party Product

FIXME: Working in progress

Product name

Voxtron Communication Center

Certification Status

The tests for this product have been completed and it has been approved as a recommended product (Certification document).

Testing of this product has been finalized October, 2011.

Functions

• Web based management

• CTI function improves employee efficiency

• Distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information) to appropriate persons within the organization

• Distinguishes between direct (personal) and routed (to a pool of employees) communication

• Skill-Based Routing (SBR)

• Is based on the Voxtron Universal Queue (UQ) principle

• Provides Business Intelligence (BI) information

• Offers powerful Software Development Kits (SDK) for integration within the existing IT infrastructure

• Reporting and Statistics

• Recording

• Speech Portal

• Wallboard and Dashboards

• Presence

Version

IVR:

• 7.0.22

CC:

• 7.0.33

CTI:

• 5.0.14

Vendor

Voxtron

Description

• Testreport results at - Voxtron Communication Center - Testreport