Howto:Voxtron - Communication Center - 3rd Party Product
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Product name
Certification Status
The tests for this product have been completed and it has been approved as a recommended product (Certification document).
Testing of this product has been finalized October, 2011.
Category
Category:RecProd CTI and UMS applications
Category:RecProd Call Center Applications
Functions
- Web based management
- CTI function improves employee efficiency
- Distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information) to appropriate persons within the organization
- Distinguishes between direct (personal) and routed (to a pool of employees) communication
- Skill-Based Routing (SBR)
- Is based on the Voxtron Universal Queue (UQ) principle
- Provides Business Intelligence (BI) information
- Offers powerful Software Development Kits (SDK) for integration within the existing IT infrastructure
- Reporting and Statistics
- Recording
- Speech Portal
- Wallboard and Dashboards
- Presence
- Outbound Campaigns
Version
IVR:
- 7.0.22
CC:
- 7.0.33
CTI:
- 5.0.14
Vendor
Description
- Testreport results at - Voxtron Communication Center - Testreport