Howto:Voxtron - Communication Center - 3rd Party Product

FIXME: Working in progress

Product name

Voxtron Communication Center

Certification Status

The tests for this product have been completed and it has been approved as a recommended product (Certification document).

Testing of this product has been finalized October, 2011.

Functions

• Web based management

• CTI function improves employee efficiency

• Distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information) to appropriate persons within the organization

• Distinguishes between direct (personal) and routed (to a pool of employees) communication

• Skill-Based Routing (SBR)

• Is based on the Voxtron Universal Queue (UQ) principle

• Provides Business Intelligence (BI) information

• Offers powerful Software Development Kits (SDK) for integration within the existing IT infrastructure

• Reporting and Statistics

• Recording

• Speech Portal

• Wallboard and Dashboards

• Presence

• Outbound Campaigns

• Proprietary IVR Application Development toolkit (refer to Axxium)

• Voxtron VoiceXML Engine

Version

IVR:

• 7.0.22

CC:

• 7.0.33

CTI:

• 5.0.14

Vendor

Voxtron

Description

• Voxtron Communication Center is the multimedia customer interaction solution of Voxtron. It provides call and contact center functionality for companies in different business areas, such as trade, industry, finance, energy, government,...

• Voxtron Communication Center is available in 2 editions. The Express version serves the needs of small to medium sized companies (SMEs) while the Enterprise edition is developed for the enterprise market. Voxtron Communication Center offers a very straightforward, web-based administration and configuration.

• Testreport results at - Voxtron Communication Center - Testreport