Reference9:Concept USB Headset

The IP222 and IP232 telephones provide USB ports. This document describes how to install, configure and use USB headsets on these phones.

Applies To

This information applies to

• IP222 and IP232

Firmware V9hotfix7 and later.

USB Headset Support is in beta as of V9hotfix7 and should thus not be used in production environments!

More Information

Installation

Follow the vendor setup directions for using the headset with a PC but connect the USB plug of the headset to an USB slot of the IP2x2 phone. There is no need to install any vendor provided PC software.

Some headsets are designed to be connected both to a telephone via DHSG, AEI or a similar protocol and to a PC via USB. In this case you must also set up the headset for use with a PC, sometimes a special keypress is required to fix this setting.

Configuration

Although a USB headset is detected automatically when it is connected it needs to be explicitely enabled. This is required to let the phone know that the headset is really in use and should be served.

Enabling the headset has the following effects:

• a headset icon is displayed in the phone status line
• a normal inbound call is indicated by a ring tone in the headset (if this is supported by the headset)
• an automatically connected inbound call ((announcement, broadcast) is connected to the headset (not to the speaker as usual)
• a call initiated by pressing the Redial key while browsing a call list or a directory is connected to the headset
• a call initiated by pressing the Redial in indirect dialling mode is connected to the headset

The headset is enabled at the telephone either by setting "Menu/Phone Setup/Headset: On" or by a Headset function key with Mode: Enable. A Headset:Enable function key is more convenient for example when the headset is used only when the user leaves the telephone.

Call control

The IP2x2 telephones don't provide a hardware key to control the headset but if required a Headset function key with Mode: Control can be defined to setup/accept calls via headset directly on the telephone. Headset call control can be performed in different ways:

• by the Talk key on the headsets base station
• by the Talk key on the headset itself
• by the Headset:Control function key
• by the Redial key (outbound calls only)

By default setting up outbound calls via a Talk key is disabled to prevent entering offhook state when the user is far from phone. It can be enabled via the WEB interface by checking "Phone/Preferences/Start Outbound Call on Electronic Hook Switch (EHS) Signal".

For some headsets this is a must because they require that all call control is performed by a Talk key, otherwise the media connection between base and headset gets lost.

Outbound Calls

• enter a number and press Redial
• select an entry in a call list or a directory and press Redial
• press a Talk key and enter the number (if this function is enabled)
• press the Headset:Control function key and enter the number

To drop the call press a Talk key, the Disconnect key or the Headset:Control function key.

Inbound Calls

To accept an inbound call press a Talk key or the Headset:Control function key. To drop the call press a Talk key, the Disconnect or the the Headset:Control function key.

Volume control

Usually the headset provides it's own volume control and this should be preferred. The phone volume control can be used when the range of the headset volume control is not sufficient.

Microphone Mute

Usually the headset provides it's own Mute button and this should be preferred.

Known Problems

Monitor Mode does not work with USB headsets, i.e. the telephone speaker cannot switched on in addition to the headset.

Supported Headsets

Jabra (GN Netcom)

wireless

Model	Operation	Phone	Headset	Base
GN 9350e 9356-607-401 connected with Jabra Link 14201-30 to DHSG port	Open phone line on target phone	not tested	not tested	not tested
	Answer incoming call	not tested	not tested	not tested
	End current call	not tested	not tested	not tested
	Volume	not tested	not tested	not tested
	Clean Audio Mode (Redial?)	not tested	not tested	not tested
GN 9350e 9356-607-401 directly connected to USB port	Open phone line on target phone	YES	NO	NO
	Answer incoming call	YES	YES	YES
	End current call	YES	YES	YES
	Volume	YES	YES	YES
	Clean Audio Mode (Redial?)	YES	NO	NO
Pro 9450 9450-25-507-101 connected with Jabra Link 14201-30 to DHSG port	Open phone line on target phone	YES	YES	YES
	Answer incoming call	YES	YES	YES
	End current call	YES	YES	YES
	Volume	YES	YES	N/A
	Mute	YES	YES	YES
	Put current call on hold, and accept incoming call	YES	NO 1	NO 1
	Reject incoming call	YES	NO 2	NO 2
	Call last number dialed (mobile phones and supported softphones only)	YES	NO 2	NO 2
Pro 9450 9450-25-507-101 directly connected to USB port 'PC audio control' must be set to 'Manual' via Jabra Control Center (since V9hotfix12)	Open phone line on target phone	YES	YES	YES
	Answer incoming call	YES	YES	YES
	End current call	YES	YES	YES
	Volume	YES	YES	N/A
	Mute	YES	YES	YES
	Put current call on hold, and accept incoming call	YES	NO 1	NO 1
	Reject incoming call	YES	YES 3	YES 3
	Call last number dialed (mobile phones and supported softphones only)	YES	NO 2	NO 2
Pro 9470 9470-26-904-101 connected with Jabra Link 14201-30 to DHSG port	Open phone line on target phone	YES	YES	YES
	Answer incoming call	YES	YES	YES
	End current call	YES	YES	YES
	Volume	YES	YES	YES
	Mute	YES	YES	YES
	Put current call on hold, and accept incoming call	YES	NO 1	NO
	Reject incoming call	YES	NO 2	N/A
	Call last number dialed (mobile phones and supported softphones only)	YES	NO 2	NO
Pro 9470 9470-26-904-101 directly connected to USB port 'PC audio control' must be set to 'Manual' via Jabra Control Center or Touch Screen (since V9hotfix12)	Open phone line on target phone	YES	YES	YES
	Answer incoming call	YES	YES	YES
	End current call	YES	YES	YES
	Volume	YES	YES	YES
	Mute	YES	YES	YES
	Put current call on hold, and accept incoming call	YES	NO 1	N/A
	Reject incoming call	YES	YES 3	YES 4
	Call last number dialed (mobile phones and supported softphones only)	YES	NO 2	NO
PRO 920 920-25-508-1 connected with Jabra Link 14201-30 to DHSG port	Open phone line on target phone	YES	YES	N/A
	Answer incoming call	YES	YES	N/A
	End current call	YES	YES	N/A
	Volume	YES	YES	N/A
	Mute	YES	YES	N/A
PRO 930 930-25-509-101 'PC audio control' must be set to 'Manual' via Jabra Control Center (since V9hotfix12)	Open phone line on target phone	YES	YES	N/A
	Answer incoming call	YES	YES	N/A
	End current call	YES	YES	N/A
	Volume	YES	YES	N/A
	Mute	YES	YES	N/A
	Put current call on hold, and accept incoming call	YES	NO 1	N/A
	Reject incoming call	YES	NO 2	N/A
GO 660 5078-228-209 Bluetooth-Headset plus USB-Bluetooth-Adapter Jabra LINK 320 (since V9hotfix12)	Open phone line on target phone	YES	YES	N/A
	Answer incoming call	YES	YES	N/A
	End current call	YES	YES	N/A
	Volume	YES	YES	N/A
	Mute	YES	YES	N/A
	Put current call on hold, and accept incoming call	YES	NO 1	N/A
	Reject incoming call	YES	YES 3	N/A

NO ¹ Press (hold 1-2 seconds) NO ² Double Tap YES ³ Double Tap YES ⁴ Touch Red Handset Icon

corded

Model	Operation	Phone	Headset
BIZ 2400 USB OC 2499-823-104	Open phone line on target phone	YES	YES
	Answer incoming call	YES	YES
	End current call	YES	YES
	Volume	YES	YES
	Mute	YES	YES
BIZ 2400 USB Mono 2496-829-104 (since V9hotfix12)	Open phone line on target phone	YES	YES
	Answer incoming call	YES	YES
	End current call	YES	YES
	Volume	YES	YES
	Mute	YES	YES
LINK 280 280-08	Open phone line on target phone	YES	YES
	Answer incoming call	YES	YES
	End current call	YES	YES
	Volume	YES	YES
	Mute	YES	YES
Jabra SPEAK 410 7410-209	Open phone line on target phone	YES	YES
	Answer incoming call	YES	YES
	End current call	YES	YES
	Volume	YES	YES
	Mute	YES	YES
Jabra UC VOICE 550 Duo 5599-829-209 Jabra UC Voice 550 Mono 5593-829-209 (since V9hotfix12)	Open phone line on target phone	YES	YES
	Answer incoming call	YES	YES
	End current call	YES	YES
	Volume	YES	YES
	Mute	YES	YES

Plantronics

wireless

Model	Operation	Phone	Headset	Base
Voyager PRO UC v2	Open phone line on target phone	YES	YES	N/A
	Answer incoming call	YES	YES	N/A
	End current call	YES	YES	N/A
	Volume	YES	YES	N/A
	Mute	YES	YES	N/A
	Call back last call	YES	NO	N/A
	Initiate phones voice dialling	N/A	N/A	N/A
	Reconnect lost connection	N/A	not tested	N/A
Savi W430 (since V9hotfix12)	Open phone line on target phone	YES	YES	N/A
	Answer incoming call	YES	YES	N/A
	End current call	YES	YES	N/A
	Volume	YES	YES	N/A
	Mute	YES	YES	N/A
	Flash between calls	YES	NO1	N/A

NO¹ Press volume up at least 1,5 seconds

corded

Model	Operation	Phone	Headset
DA 45	Open phone line on target phone	YES	YES
	Answer incoming call	YES	YES
	End current call	YES	YES
	Volume	YES	YES
	Mute	YES	YES
C420	Open phone line on target phone	YES	YES
	Answer incoming call	YES	YES
	End current call	YES	YES
	Volume	YES	YES
	Mute	YES	YES