Reference9:Concept USB Headset

The IP222 and IP232 telephones provide USB ports. This document describes how to install, configure and use USB headsets on these phones.

Applies To

This information applies to

• IP222 and IP232

Firmware V9hotfix7 and later.

USB Headset Support is in beta as of V9hotfix7 and should thus not be used in production environments!

Note: USB Headsets supported by the innovaphone SoftwarePhone can be found here.

More Information

Disclaimer

Only the devices listed here has been tested or will be tested by innovaphone AG, therefore only these headsets are supported by us. But nevertheless you could not be sure, every device with the same label or the same part number will work in the same way, because of different product codes or modified firmware. So it is recommended to test the headset before buying.

It is also a good idea, to install the software attached to the headset on the PC and first connect the device to the PC to update the firmware and to pick out the specifications before using the headset with the phone.

Installation

Follow the vendor setup directions for using the headset with a PC but connect the USB plug of the headset to an USB slot of the IP2x2 phone. There is no need to install any vendor provided PC software.

Some headsets are designed to be connected both to a telephone via DHSG, AEI or a similar protocol and to a PC via USB. In this case you must also set up the headset for use with a PC, sometimes a special keypress is required to fix this setting.

Configuration

An USB headset is detected and automatically enabled as soon as it is connected to one of the phones a USB ports.

Enabling the headset has the following effects:

• a headset icon is displayed in the phone status line
• a normal inbound call is indicated by a ring tone in the headset (if this is supported by the headset)
• an automatically connected inbound call ((announcement, broadcast) is connected to the headset (not to the speaker as usual)
• a call initiated by pressing the Redial key while browsing a call list or a directory is connected to the headset
• a call initiated by pressing the Redial in indirect dialling mode is connected to the headset

Before V9hotfix9 it's was necessary to enable the headset explicitely at the telephone either by setting "Menu/Phone Setup/Headset: On" or by a Headset function key with Mode: Enable. This is obsolete now.

Call control

The IP2x2 telephones don't provide a hardware key to control the headset but if required a Headset function key with Mode: Control can be defined to setup/accept calls via headset directly on the telephone. Headset call control can be performed in different ways:

• by the Talk key on the headsets base station
• by the Talk key on the headset itself
• by the Headset:Control function key
• by the Redial key (outbound calls only)

Some headsets require that all call control is performed by a Talk key, otherwise the media connection between base and headset gets lost. Call control by a Talk key works only if the headset is known to the firmware!

Before V9hotfix9 setting up outbound calls via a Talk key was disabled and had to be to be enabled via the WEB interface by checking "Phone/Preferences/Start Outbound Call on Electronic Hook Switch (EHS) Signal". This is obsolete now.

Outbound Calls

• enter a number and press Redial
• select an entry in a call list or a directory and press Redial
• press a Talk key and enter the number (if this function is enabled)
• press the Headset:Control function key and enter the number

To drop the call press a Talk key, the Disconnect key or the Headset:Control function key.

Inbound Calls

To accept an inbound call press a Talk key or the Headset:Control function key. To drop the call press a Talk key, the Disconnect or the the Headset:Control function key.

Volume control

Usually the headset provides it's own volume control and this should be preferred. The phone volume control can be used when the range of the headset volume control is not sufficient.

Microphone Mute

Usually the headset provides it's own Mute button and this should be preferred.

Known Problems

Monitor Mode does not work with USB headsets, i.e. the telephone speaker cannot switched on in addition to the headset.

Supported Headsets

Abbreviations

YES = feature tested and fully operational

NO = feature not supported by innovaphone

N/A = device does not provide functionality

Jabra (GN Netcom)

Jabra Link 14201-30 (Product Code 0x0925) connects the headsets DHSG ports with the USB interface of the telephone

wireless

GN 9350e (Item No 9356-607-401, Product Code 0x9350)

Operation	Phone	Headset	Base	Phone	Headset	Base
connected	Jabra Link 14201-30 to DHSG port			directly to USB
Open phone line on target phone	YES	NO	YES	YES	YES	YES
Answer incoming call	YES	YES	YES	YES	YES	YES
End current call	YES	YES	YES	YES	YES	YES
Volume	YES	YES	YES	YES	YES	YES

Pro 9450

Pro 9450 (Item No 9450-25-507-101, Product Code 0x1021)
Pro 9450 Duo EMA (Item No 9450-29-707-101, Product Code 0x1022)
(since V9hotfix12)

Operation	Phone	Headset	Base	Phone	Headset	Base
connected	Jabra Link 14201-30 to DHSG port			directly to USB
Open phone line on target phone	YES	YES	YES	YES	YES	YES
Answer incoming call	YES	YES	YES	YES	YES	YES
End current call	YES	YES	YES	YES	YES	YES
Volume	YES	YES	N/A	YES	YES	N/A
Mute	YES	YES	YES	YES	YES	YES
Put current call on hold, and accept incoming call	YES	N/A 5	N/A 5	YES	YES 2	YES 2
Reject incoming call	YES	N/A 4	N/A 4	YES	YES 1	YES 1
Call last number dialed (mobile phones and supported softphones only)	YES	N/A 5	N/A 7	YES	YES 2	N/A 7

Pro 9460 (Item No 9460-25-707-101, Product Code 0x1041)

(since V9hotfix12)

Operation	Phone	Headset	Base	Phone	Headset	Base
connected	Jabra Link 14201-30 to DHSG port			directly to USB
Open phone line on target phone	YES	YES	YES	YES	YES	YES
Answer incoming call	YES	YES	YES	YES	YES	YES
End current call	YES	YES	YES	YES	YES	YES
Volume	YES	YES	YES	YES	YES	YES
Mute	YES	YES	YES	YES	YES	YES
Put current call on hold, and accept incoming call	YES	N/A 5	N/A 7	YES	YES 2	YES
Reject incoming call	YES	N/A 4	N/A 6	YES	YES 1	YES 3
Call last number dialed (mobile phones and supported softphones only)	YES	N/A 5	N/A 7	YES	YES 1	N/A 7

Pro 9470 (Item No 9470-26-904-101, Product Code 0x1042)

(since V9hotfix12)

Operation	Phone	Headset	Base	Phone	Headset	Base
connected	Jabra Link 14201-30 to DHSG port			directly to USB
Open phone line on target phone	YES	YES	YES	YES	YES	YES
Answer incoming call	YES	YES	YES	YES	YES	YES
End current call	YES	YES	YES	YES	YES	YES
Volume	YES	YES	YES	YES	YES	YES
Mute	YES	YES	YES	YES	YES	YES
Put current call on hold, and accept incoming call	YES	N/A 5	N/A 7	YES	YES 2	YES
Reject incoming call	YES	N/A 4	N/A 6	YES	YES 1	YES 3
Call last number dialed (mobile phones and supported softphones only)	YES	N/A 5	N/A 7	YES	YES 1	N/A 7

GO 6470 (Item No 6470-15-207-501, Product Code 0x1003,0x1004, Firmware 4.5.17)

(since V9hotfix12)

Operation	Phone	Headset	Base	Phone	Headset	Base
connected	Jabra Link 14201-30 to DHSG port			directly to USB
Open phone line on target phone	YES	YES	YES	YES	YES	YES
Answer incoming call	YES	YES	YES	YES	YES	YES
End current call	YES	YES	YES	YES	YES	YES
Volume	YES	YES	YES	YES	YES	YES
Mute	YES	YES	YES	YES	YES	YES
Put current call on hold, and accept incoming call	YES	N/A 5	N/A 7	YES	YES 2	YES
Reject incoming call	YES	N/A 4	N/A 6	YES	YES 1	YES 3
Call last number dialed (mobile phones and supported softphones only)	YES	N/A 5	N/A 7	YES	YES 1	N/A 7

Pro 920 (Item No 920-25-508-1)

connected with Jabra Link 14201-30 to DHSG port

Operation	Phone	Headset	Base
Open phone line on target phone	YES	YES	N/A
Answer incoming call	YES	YES	N/A
End current call	YES	YES	N/A
Volume	YES	YES	N/A
Mute	YES	YES	N/A

Pro 930 (Item No 930-25-509-101, Product Code 0x1016)

(since V9hotfix12)

Operation	Phone	Headset	Base
Open phone line on target phone	YES	YES	N/A
Answer incoming call	YES	YES	N/A
End current call	YES	YES	N/A
Volume	YES	YES	N/A
Mute	YES	YES	N/A
Put current call on hold, and accept incoming call	YES	YES 2	N/A
Reject incoming call	YES	YES 1	N/A

GO 660 (Item No 5078-228-209, Product Code 0x0320)

The Jabra GO 660 Bluetooth headset system consists of the Jabra EXTREME™ headset
and the Jabra LINK 320 USB Bluetooth adapter.
(since V9hotfix12)

Operation	Phone	Headset
Open phone line on target phone	YES	YES
Answer incoming call	YES	YES
End current call	YES	YES
Volume	YES	YES
Mute	YES	YES
Put current call on hold, and accept incoming call	YES	N/A 5
Reject incoming call	YES	YES 1

SUPREME UC (Item No 5078-230-310, Product Code 0xa346)

The Jabra SUPREME UC Bluetooth headset system consists of the Jabra SUPREME™ headset (tested firmware version 2.5.2)
and the Jabra LINK 360 USB Bluetooth adapter.
(since V9hotfix13)

Operation	Phone	Headset
Open phone line on target phone	YES	N/A
Answer incoming call	YES	YES
End current call	YES	YES
Volume	YES	YES
Mute	YES	YES
Put current call on hold, and accept incoming call	YES	YES2
Reject incoming call	YES	YES1
Redial last number dialled	YES	YES1

GO 6430 (Item No 6430-17-20-201, Product Code 0xa342, Firmware 5.4.17)

The Jabra GO 6430 Bluetooth headset system consists of the Jabra GO 6430 headset
and the Jabra LINK 350 USB Bluetooth adapter.
(since V9hotfix13)

Operation	Phone	Headset
Open phone line on target phone	YES	YES
Answer incoming call	YES	YES
End current call	YES	YES
Volume	YES	YES
Mute	YES	YES
Put current call on hold, and accept incoming call	YES	YES2
Reject incoming call	YES	YES1
Redial last number dialled	YES	YES1

YES ¹ Double Tap
YES ² Press (hold 1-2 seconds)
YES ³ Touch Red Handset Icon
N/A ⁴ Double Tap - not supported by DHSG
N/A ⁵ Press (hold 1-2 seconds) - not supported by DHSG
N/A ⁶ Not transfered to the Phone
N/A ⁷ Not available via Touch Screen Menu

corded

BIZ 2400 USB

BIZ 2400 USB OC (Item No 2499-823-104, Product Code 0x090a)
BIZ 2400 USB Mono (Item No 2496-829-104, Product Code 0x2400)
BIZ 2400 USB Duo (Item No 2499-829-104, Product Code 0x91c)

Operation	Phone	Headset
Open phone line on target phone	YES	YES
Answer incoming call	YES	YES
End current call	YES	YES
Volume	YES	YES
Mute	YES	YES

LINK 280 (Item No 280-09, Product Code 0x0910)

Operation	Phone	Headset
Open phone line on target phone	YES	YES
Answer incoming call	YES	YES
End current call	YES	YES
Volume	YES	YES
Mute	YES	YES

Jabra SPEAK 410 (Item No 7410-209, Product Code 0x0410,0x0412)

Operation	Phone	Headset
Open phone line on target phone	YES	YES
Answer incoming call	YES	YES
End current call	YES	YES
Volume	YES	YES
Mute	YES	YES

Jabra UC VOICE 550

Jabra UC VOICE 550 Duo (Item No 5599-829-209, Product Code 0x0030)
Jabra UC VOICE 550 Mono (Item No 5593-829-209, Product Code 0x0031)
(since V9hotfix12)

Operation	Phone	Headset
Open phone line on target phone	YES	YES
Answer incoming call	YES	YES
End current call	YES	YES
Volume	YES	YES
Mute	YES	YES

Plantronics

Plantronics APU-70 (Part No. 83 018-01, USB Product Code 0x0410) connects the EHS port at headset base with the USB port of the telephone

wireless

Voyager PRO UC v2 (Item No 38885-02)

Operation	Phone	Headset	Base
Open phone line on target phone	YES	N/A	N/A
Answer incoming call	YES	YES	N/A
End current call	YES	YES	N/A
Volume	YES	YES	N/A
Mute	YES	YES	N/A
Call back last call	YES	NO	N/A
Initiate phones voice dialling	N/A	N/A	N/A
Reconnect lost connection	N/A	not tested	N/A

Savi W430

(since V9hotfix12)

Operation	Phone	Headset	Base
Open phone line on target phone	YES	YES	N/A
Answer incoming call	YES	YES	N/A
End current call	YES	YES	N/A
Volume	YES	YES	N/A
Mute	YES	YES	N/A
Flash between calls	YES	NO1	N/A

Savi W440A (Item No 83359-02)

Operation	Phone	Headset	Base
Open phone line on target phone	YES	YES	N/A
Answer incoming call	YES	YES	N/A
End current call	YES	YES	N/A
Volume	YES	YES	not tested
Mute	YES	YES	not tested
Flash between calls	not tested	not tested	not tested

Savi 740/745

Savi 740 (Item No 83542-12, Product Code 0xac01)
Savi 745 (Part No 86507-03, Product Code 0xac01)
(since V9hotfix14)

Operation	Phone	Headset	Base	Phone	Headset	Base
connected	Plantronics APU-70 to DHSG port			directly to USB
Open phone line on target phone	YES	YES	YES	YES	YES	YES
Answer incoming call	YES	YES	YES	YES	YES	YES
End current call	YES	YES	YES	YES	YES	YES
Volume	YES	YES	N/A	YES	YES	N/A
Mute	YES	YES	N/A	YES	YES	N/A
Put current call on hold, and accept incoming call	YES	N/A 1	N/A	YES	NO 2	N/A

N/A¹ Press volume up or down at least 1,5 seconds (not supported by DHSG)
NO² Press volume up or down at least 1,5 seconds (not passed to the phone)

Calisto P835 (Item No 85335-03)

Operation	Phone	Headset	Base
Open phone line on target phone	not tested	not tested	not tested
Answer incoming call	not tested	not tested	not tested
End current call	not tested	not tested	not tested
Volume	not tested	not tested	not tested
Mute	not tested	not tested	not tested
Flash between calls	not tested	not tested	not tested

corded

DA 45

Operation	Phone	Headset
Open phone line on target phone	YES	YES
Answer incoming call	YES	YES
End current call	YES	YES
Volume	YES	YES
Mute	YES	YES

Blackwire C420

Operation	Phone	Headset
Open phone line on target phone	YES	YES
Answer incoming call	YES	YES
End current call	YES	YES
Volume	YES	YES
Mute	YES	YES

Blackwire C435 (Part No 85800-05, Product Code 0xaa12)

(since V9hotfix12)

Operation	Phone	Headset
Open phone line on target phone	YES	YES
Answer incoming call	YES	YES
End current call	YES	YES
Volume	YES	YES
Mute	YES	YES

Calisto P420 USB SPEAKERPHONE (Part No 82136-02 Product Code 0xd101)

(since V9hotfix12)

Operation	Phone	Headset
Open phone line on target phone	YES	N/A
Answer incoming call	YES	N/A
End current call	YES	N/A
Volume	YES	YES
Mute	YES	YES

Encore Pro HW301N (Item No 78714-02)

Operation	Phone	Headset
Open phone line on target phone	not tested	not tested
Answer incoming call	not tested	not tested
End current call	not tested	not tested
Volume	not tested	not tested
Mute	not tested	not tested

Sennheiser

Sennheiser CEHS-CI 02 (Prod. Code 504533, USB Product Code 0x0925) connects EHS port at headset base with the USB port of the telephone

wireless

DW Office (Article 504300, Product Code 0x740a)

(since V9hotfix13)

Operation	Phone	Headset	Base	Phone	Headset	Base
connected	CEHS-CI 02 to EHS port			directly to USB
Open phone line on target phone	YES	YES	YES	YES	YES	YES
Answer incoming call	YES	YES	YES	YES	YES	YES
End current call	YES	YES	YES	YES	YES	YES
Volume	YES	YES	N/A	YES	YES	N/A
Mute	YES	YES	N/A	YES	YES	N/A
Put current call on hold, and accept incoming call	YES	N/A	N/A	YES	YES 1	N/A
Reject incoming call	YES	N/A	N/A	YES	N/A	N/A
Redial last number	YES	N/A	N/A	YES	YES 2	N/A

YES¹ Long press on Talk button when there is a connected and a waiting call
YES² Long press on Talk button when phone is idle

corded

UUSB8 (Art. no. 504004, Product Code 0x0008)

(since V9hotfix13)

Operation	Phone	Headset
Open phone line on target phone	YES	YES
Answer incoming call	YES	YES
End current call	YES	YES
Volume	YES	YES
Mute	YES	YES
Reject incoming call	YES	YES 1
Redial last number	YES	YES 2

YES¹ Long press on Talk button when phone is ringing
YES² Long press on Talk button when phone is idle

Unsupported Headsets

Sometimes new headsets are relased which are very similar to one of the already supported headsets. But if the signature (vendor/product) of the headset is unknown to the firmware the call control functions of the headset are without effect. Unsupported corded headsets may be used then as plain audio devices where call control is solely performed by the phone but wireless headsets usually will not work this way.

If adviced so by support or by the manufacturer such an unsupported headset can be mapped to a supported headset of similar properties.

 vars create KEYS0/HID-MAP p <map>[,<map>]... 

maps the new signature to an existing one. <map> format is

 manufacturer:product=manufacturer:product

The second manufacturer:product tuple is the signature of an already supported headset, manufacturer and product are plain 4 digit hex numbers without a "0x" prefix. More maps can be specified separated by a comma.
If there is for example a new Jabra headset with a product code 0xa34a which is very similar to the Jabra SUPREME UC the map would be

 vars create KEYS0/HID-MAP p 0b0e:a34a=0b0e:a346

where 0b0e ist the Jabra manufacturer code and a346 is the product code of Jabra SUPREME UC