Howto:SAP BCM7 - 3rd Party Product: Difference between revisions
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{{Template:Compat_Status_"engineered_prod."|certificate= | {{Template:Compat_Status_"engineered_prod."|certificate=SAP_BCM7_-_3rd_Party_Product_-_Desc-SAP-BCM-cert.pdf}} | ||
Testing of this product has been finalized July, 2013. | Testing of this product has been finalized July, 2013. | ||
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[[Category:Engineered_product|{{PAGENAME}}]] | [[Category:Engineered_product|{{PAGENAME}}]] | ||
{{Category:3rdParty PBX}} | * {{Category:3rdParty PBX}} | ||
[[Category:3rdParty PBX|{{PAGENAME}}]] | [[Category:3rdParty PBX|{{PAGENAME}}]] | ||
* {{Category:3rdParty Call Center Applications}} | |||
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]] | |||
==Functions== | ==Functions== | ||
* contact center suite | |||
* | |||
==Version== | ==Version== | ||
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* The software also integrates with other SAP applications and services and numerous third party software solutions. | * The software also integrates with other SAP applications and services and numerous third party software solutions. | ||
* Main features: | |||
** Unified Communications Routing | |||
** IVR Services | |||
** Voicemail Services | |||
** Real-time Monitoring | |||
** Reporting and Analytics | |||
** Management and Administration | |||
** Directory Services | |||
** Presence Services | |||
** Voice Recording | |||
* Tested procedures at - [[media:SAP_BCM_innovaphone_Feature_list_June_2013.pdf|TestReport]] | * Tested procedures at - [[media:SAP_BCM_innovaphone_Feature_list_June_2013.pdf|TestReport]] | ||
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==Contact & Pricing== | ==Contact & Pricing== | ||
* Please consult your local SAP Sales partner or [http://www54.sap.com/solution/lob/customer-svc/software/business-communication-management/index.html | * Please consult your local SAP Sales partner or [http://www54.sap.com/solution/lob/customer-svc/software/business-communication-management/index.html SAP directly] | ||
* [http://scn.sap.com/community/bcm SAP BCM users forum] | * [http://scn.sap.com/community/bcm SAP BCM users forum] | ||
[[Category:Compat|{{PAGENAME}}]] | [[Category:Compat|{{PAGENAME}}]] | ||
Revision as of 14:34, 29 July 2013
Product name
SAP BCM (Business Communication Management) - US page
Certification Status
The tests for this product have been completed and it has been approved as a engineered product (Certification document).
Testing of this product has been finalized July, 2013.
The product is certified according to the SAP BCM compatibility test program.
Category
Functions
- contact center suite
Version
- SAP BCM, version 7.0 SP5
- innovaphone phones V10
Vendor
Description
- SAP Business Communications Management (SAP BCM) is an all-software and Voice over IP (VoIP) based, multichannel contact center suite which helps you to provide responsive, consistent and complete customer care and increase the productivity of your contact center operations.
- It enables you to efficiently handle customer communications in inbound and outbound contact centers and also leverage the expertise of office and mobile workers.
- SAP BCM contact center suite can be operated as a stand-alone solution or integrated with SAP Customer Relationship Management (SAP CRM).
- The deep integration allows organizations to build streamlined end-to-end processes for sales, marketing and customer service.
- The software also integrates with other SAP applications and services and numerous third party software solutions.
- Main features:
- Unified Communications Routing
- IVR Services
- Voicemail Services
- Real-time Monitoring
- Reporting and Analytics
- Management and Administration
- Directory Services
- Presence Services
- Voice Recording
- Tested procedures at - TestReport
Summary
Testing of compatibility of innovaphone phone devices and SAP BCM where done according to the SAP BCM compatibility test program.
All required tests have been passed successfully.
As a result
- the SAP BCM 7 is qualified as a Engineered Product and
- all innovaphone phones are qualified as compatible to SAP BCM 7 - compatibility list
Contact & Pricing
- Please consult your local SAP Sales partner or SAP directly
- SAP BCM users forum