Howto:SAP BCM7 - 3rd Party Product

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Product name

SAP BCM (Business Communication Management) - US page

Category

Category:3rdParty PBX

Product in Brief

SAP Business Communications Management (SAP BCM) is an all-software and Voice over IP (VoIP) based, multichannel contact center suite which helps you to provide responsive, consistent and complete customer care and increase the productivity of your contact center operations.

It enables you to efficiently handle customer communications in inbound and outbound contact centers and also leverage the expertise of office and mobile workers.

SAP BCM contact center suite can be operated as a stand-alone solution or integrated with SAP Customer Relationship Management (SAP CRM).

The deep integration allows organizations to build streamlined end-to-end processes for sales, marketing and customer service.

The software also integrates with other SAP applications and services and numerous third party software solutions.

Verified devices and versions

  • innovaphone phones, version 10
  • SAP BCM, version 7.0

Documents

Contact

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