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23 January 2015
- 16:0316:03, 23 January 2015 diff hist empty Howto:Queue Monitor - Overview Howto:Queue Monitor - Overview moved to Howto:IQM - Overview
- 16:0316:03, 23 January 2015 diff hist empty m Howto:IQM - Overview Howto:Queue Monitor - Overview moved to Howto:IQM - Overview
- 16:0216:02, 23 January 2015 diff hist empty Reference9:Concept PBX-QueueMonitor Reference9:Concept PBX-QueueMonitor moved to Reference9:Concept iQM QueueMonitor current
- 16:0216:02, 23 January 2015 diff hist empty m Reference9:Concept iQM QueueMonitor Reference9:Concept PBX-QueueMonitor moved to Reference9:Concept iQM QueueMonitor
31 December 2014
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- 17:5917:59, 31 December 2014 diff hist empty m Howto:Auto Call Back No edit summary
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- 17:5717:57, 31 December 2014 diff hist empty Howto:Auto Call Back No edit summary
29 December 2014
- 16:3016:30, 29 December 2014 diff hist empty m Howto:Auto Call Back No edit summary
1 December 2014
- 15:4015:40, 1 December 2014 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
- 15:4015:40, 1 December 2014 diff hist empty Howto:Marking a record in Voicerecording New page: The marking can be done on existing records using the player or in real time during the conversation. Typical examples for marking calls during a conversation are Call centers running voi... current
- 14:5214:52, 1 December 2014 diff hist empty File:Pllist02.png No edit summary current
28 November 2014
- 16:5316:53, 28 November 2014 diff hist empty File:Pllist01.png No edit summary current
- 16:1416:14, 28 November 2014 diff hist empty Reference10:Concept Voice Recording 2014 No edit summary
- 15:2515:25, 28 November 2014 diff hist empty m Reference10:Voice Player/Setup No edit summary
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21 October 2014
- 14:4514:45, 21 October 2014 diff hist empty m Howto:Voice Recording Player over http No edit summary
- 14:4214:42, 21 October 2014 diff hist empty m Howto:Voice Recording Player over http No edit summary
- 14:4014:40, 21 October 2014 diff hist empty m Reference10:Voice Player/Setup No edit summary
- 14:4014:40, 21 October 2014 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
- 14:3714:37, 21 October 2014 diff hist empty Howto:Voice Recording Player over http New page: The innovaphone Player must have access to the directory where the Wave or MP3 are stored. Therefore the Player maps a (network) drive after startup and release that drive when stopped. ...
- 12:3312:33, 21 October 2014 diff hist empty m Reference10:Voice Player/Setup No edit summary
- 12:2212:22, 21 October 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
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13 October 2014
- 16:0916:09, 13 October 2014 diff hist empty m Howto:Soft-migration (looping in a innovaphone gateway) and Voice Recording No edit summary
- 16:0716:07, 13 October 2014 diff hist empty m Howto:Soft-migration (looping in a innovaphone gateway) and Voice Recording No edit summary
- 16:0616:06, 13 October 2014 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
- 16:0316:03, 13 October 2014 diff hist empty Howto:Soft-migration (looping in a innovaphone gateway) and Voice Recording New page: Voice Recording is possible if an innovaphone ==Applies To== This information applies to Tested with V11 innovaphone Recording Build 1072 or higher <!-- Keywords: looping in, voice r...
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- 13:1013:10, 13 October 2014 diff hist empty m Reference9:Concept iQM QueueMonitor No edit summary
10 October 2014
- 17:5017:50, 10 October 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
3 October 2014
- 08:3208:32, 3 October 2014 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
- 08:1108:11, 3 October 2014 diff hist empty m Howto:Last Call Recording No edit summary
- 08:1008:10, 3 October 2014 diff hist empty m Howto:Last Call Recording No edit summary
25 September 2014
- 11:4311:43, 25 September 2014 diff hist empty Reference9:Concept iQM QueueMonitor No edit summary
- 11:4211:42, 25 September 2014 diff hist empty File:QueueStat.png No edit summary current
24 September 2014
- 16:1316:13, 24 September 2014 diff hist empty m Reference9:IQM Server Setup No edit summary
- 15:3415:34, 24 September 2014 diff hist empty m Howto:External announcement facility No edit summary
- 14:4014:40, 24 September 2014 diff hist empty m Howto:External announcement facility No edit summary
- 14:3814:38, 24 September 2014 diff hist empty Howto:External announcement facility New page: This xml allows playing a pre-registered audio message to an external announcement facility (PA system). The played message depends on the number of the caller. Each caller can have a di...
22 September 2014
- 17:4517:45, 22 September 2014 diff hist empty Reference10:Voice Player/Setup No edit summary
- 17:0817:08, 22 September 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
- 17:0317:03, 22 September 2014 diff hist empty m Reference10:Voice Recorder/System Setup New page: This helps describe the setup of components involved in the recording solution. For a description of the recorder setup see Related Articles. = Reporting Setup = In the reporting there i...
- 16:5216:52, 22 September 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
- 16:3516:35, 22 September 2014 diff hist empty Reference10:Concept Voice Recording 2014 No edit summary
18 September 2014
- 16:1916:19, 18 September 2014 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
11 September 2014
- 15:3115:31, 11 September 2014 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
- 15:0015:00, 11 September 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
- 13:4313:43, 11 September 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
- 12:1712:17, 11 September 2014 diff hist empty m Howto:IQM manipulative behaviors No edit summary current
- 12:0612:06, 11 September 2014 diff hist empty m Reference9:IQM Server Setup No edit summary
4 September 2014
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6 August 2014
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30 July 2014
- 13:2713:27, 30 July 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
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29 July 2014
- 17:5717:57, 29 July 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
- 17:1217:12, 29 July 2014 diff hist empty Reference10:Concept Voice Recording 2014 No edit summary
24 July 2014
- 14:2214:22, 24 July 2014 diff hist empty m Reference9:Concept iQM QueueMonitor No edit summary
26 June 2014
- 09:4209:42, 26 June 2014 diff hist empty m Reference9:Concept iQM QueueMonitor No edit summary
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20 June 2014
- 15:3315:33, 20 June 2014 diff hist empty m Howto:Protection against Brute Force Attacks No edit summary
19 June 2014
- 08:4708:47, 19 June 2014 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
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18 June 2014
- 09:5209:52, 18 June 2014 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
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17 June 2014
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27 May 2014
- 16:4516:45, 27 May 2014 diff hist empty m Reference10:Player Voice Recording No edit summary
- 16:4316:43, 27 May 2014 diff hist empty m Reference10:Player Voice Recording No edit summary
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26 May 2014
- 12:5812:58, 26 May 2014 diff hist empty m Reference10:Player Voice Recording No edit summary
23 May 2014
- 10:2110:21, 23 May 2014 diff hist empty m Reference10:Player Voice Recording No edit summary
- 08:5008:50, 23 May 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
20 May 2014
- 12:0712:07, 20 May 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
- 12:0512:05, 20 May 2014 diff hist empty File:RecSetup88.png No edit summary current
- 09:4909:49, 20 May 2014 diff hist empty m Reference10:Concept Reporting No edit summary
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- 09:4209:42, 20 May 2014 diff hist empty Howto:Integration reporting and voice recording New page: Records can be searched and played using the reporting web interface in alternative to the player search view. The innovaphone Voice Player can be remote controlled directly from the repo...
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- 09:0109:01, 20 May 2014 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
16 May 2014
- 15:3815:38, 16 May 2014 diff hist empty m Reference10:Voice Player/Setup No edit summary
30 April 2014
- 18:3218:32, 30 April 2014 diff hist empty m Reference10:Voice Player/Setup No edit summary
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28 April 2014
- 11:4111:41, 28 April 2014 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
24 April 2014
- 11:4611:46, 24 April 2014 diff hist empty m Reference10:Voice Player/Setup No edit summary
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23 April 2014
- 14:3914:39, 23 April 2014 diff hist empty m Reference10:Voice Player/Setup No edit summary
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9 April 2014
- 13:0613:06, 9 April 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
- 13:0613:06, 9 April 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
- 13:0313:03, 9 April 2014 diff hist empty Reference10:Voice Player/Setup New page: = Player Setup = This decription concerns the Player Setup, that or a similar screen: Image:Player_Setup_02.png == GROUP GENERAL == === Player Name === Define the Name of this Pl...
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7 March 2014
- 17:4717:47, 7 March 2014 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
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26 February 2014
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21 February 2014
- 17:4017:40, 21 February 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
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19 February 2014
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17 February 2014
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11 February 2014
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31 January 2014
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29 January 2014
- 11:1311:13, 29 January 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
23 January 2014
- 10:5410:54, 23 January 2014 diff hist empty m Howto:ClickToDial No edit summary
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22 January 2014
- 17:2817:28, 22 January 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
13 January 2014
- 15:3115:31, 13 January 2014 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
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10 January 2014
- 13:1413:14, 10 January 2014 diff hist empty m Reference10:Voice Recorder/Setup No edit summary
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11 December 2013
- 12:2412:24, 11 December 2013 diff hist empty m Support:DVL-Feature Requests No edit summary
10 December 2013
- 11:0511:05, 10 December 2013 diff hist empty m Support:DVL-Feature Requests No edit summary
9 December 2013
- 12:1012:10, 9 December 2013 diff hist empty m Support:DVL-Feature Requests No edit summary
4 December 2013
- 13:2713:27, 4 December 2013 diff hist empty m Howto:Innovaphone conferencing No edit summary
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20 November 2013
- 15:5515:55, 20 November 2013 diff hist empty m Howto:IQM - Overview No edit summary
- 15:5415:54, 20 November 2013 diff hist empty m Howto:IQM Active/Standby PBX No edit summary current
- 10:2810:28, 20 November 2013 diff hist empty m Reference10:Player Voice Recording No edit summary
19 November 2013
- 18:3218:32, 19 November 2013 diff hist empty m Reference10:Player Voice Recording No edit summary
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31 October 2013
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30 October 2013
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11 October 2013
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3 October 2013
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2 October 2013
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1 October 2013
- 18:2518:25, 1 October 2013 diff hist empty m Reference10:Player Voice Recording No edit summary
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30 September 2013
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11 September 2013
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- 09:5809:58, 11 September 2013 diff hist empty m Howto:Disable Function Key Modification On Phone UI No edit summary
9 September 2013
- 18:0318:03, 9 September 2013 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
29 August 2013
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27 August 2013
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23 August 2013
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20 August 2013
- 15:0115:01, 20 August 2013 diff hist empty Reference10:Player Voice Recording No edit summary
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12 August 2013
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9 August 2013
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- 12:2112:21, 9 August 2013 diff hist empty Howto:Last Call Recording New page: ==Applies To== This information applies to * Tested and supported on the innovaphone PBX V10, should work even with V9 * Requires innovaphone IP-Phones <!-- Keywords: recording voice-rec...
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8 August 2013
- 12:1412:14, 8 August 2013 diff hist empty m Reference10:Concept Voice Recording 2014 No edit summary
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7 August 2013
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- 14:4214:42, 7 August 2013 diff hist empty m Howto:Hosting with V10 No edit summary
5 August 2013
- 17:2017:20, 5 August 2013 diff hist empty m Reference10:Player Voice Recording No edit summary
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2 August 2013
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17 July 2013
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28 June 2013
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26 June 2013
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25 June 2013
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18 June 2013
- 18:0218:02, 18 June 2013 diff hist empty Reference10:Player Voice Recording New page: This article is preliminary – The product and functions described are not actually available and can be modified or canceled in any moment!
13 June 2013
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12 June 2013
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- 14:1814:18, 12 June 2013 diff hist empty Reference10:Concept Voice Recording 2014 New page: '''This article is preliminary – The product and functions described are not actually available and can be modified or canceled in any moment!'''
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10 June 2013
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- 17:1717:17, 10 June 2013 diff hist empty Reference10:Voice Recorder/Setup New page: The recorder has to “know” basically 3 things: where are the recordings (pcap files), where the reporting tool is and where the results should be stored. The setup is stored in the d...
3 June 2013
- 09:3909:39, 3 June 2013 diff hist empty m Howto:IQM - Setup and Localization No edit summary
9 May 2013
- 09:2109:21, 9 May 2013 diff hist empty Support:DVL-Feature Requests →Add Boolean option to Mobility/Fork
15 April 2013
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28 March 2013
- 14:1114:11, 28 March 2013 diff hist empty m Howto:IQM Statistical Excel Data for Agent and Queue No edit summary
15 March 2013
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22 February 2013
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21 February 2013
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15 February 2013
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13 February 2013
- 18:0918:09, 13 February 2013 diff hist empty Howto:IQM CallBack requests New page: Some Call-Center (CC) handles a lot of mostly simple standard requests. For example Customer who request an appointment. During heavy traffic those requests “on top” of the normal wo...
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11 February 2013
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28 January 2013
- 17:5917:59, 28 January 2013 diff hist empty m Howto:Multiple Emergency Calls No edit summary current
- 17:5617:56, 28 January 2013 diff hist empty Howto:Multiple Emergency Calls New page: In the scenario there are one or several extensions being called in case of emergency. In emergency situations a simple procedure is an advantage, and therefore an emergency call should ...
21 January 2013
- 12:3612:36, 21 January 2013 diff hist empty m Howto:Innovaphone Desktop Display (iDD) No edit summary
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29 November 2012
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- 17:4917:49, 29 November 2012 diff hist empty Howto:Routing incoming calls based on a PBX-Directory A external call stored in the PBX directory is connected automatically to a defined extension.
2 November 2012
- 18:4918:49, 2 November 2012 diff hist empty m Howto:Ticketing No edit summary
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- 17:2617:26, 2 November 2012 diff hist empty Howto:Ticketing New page: '''Summary''' '''Howto Create a simple Ticketing System.''' Users of this solution are typically small companies with a very special, but logical request: calls should be recorded and a ...
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19 September 2012
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6 September 2012
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5 September 2012
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- 14:2414:24, 5 September 2012 diff hist empty m Howto:IQM Agent Hot-desking New page: This article describe how free seeding can be realized using iQM. “Free seeding” basically means that an Agent can work from any Phone. That is the simple interpretation. The extende...
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4 September 2012
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31 August 2012
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30 August 2012
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29 August 2012
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27 August 2012
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- 12:3912:39, 27 August 2012 diff hist empty Howto:IQM Statistical Excel Data for Agent and Queue New page: iQM can record statistical data for each Agent and general statistical data of the Waiting Queue. The Feature can be switched on or off. Once activated the data will be transmitted automa...
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- 12:1712:17, 27 August 2012 diff hist empty m Howto:IQM manipulative behaviors New page: This article describe some security features to control e prevent manipulation in a contact center. Note: Some of the described features are normal innovaphone PBX features and have nothi...
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- 11:5111:51, 27 August 2012 diff hist empty Howto:IQM Active/Standby PBX New page: iQM support Active Standby Scenarios. ==Applies To== This information applies to iQM version 1.65 or higher <!-- Keywords: iQM,queue monitor,monitor,queue,PBX-Queue,call center,contact...
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1 August 2012
- 17:2217:22, 1 August 2012 diff hist empty m Howto:Grandstream GXP2010 SIP Phone New page: ==Applies To== This information applies to 3rd party SIP Phones <!-- Keywords: Grandstream SIP GXP2010 --> ===Problem Details=== Do not use in the PBX names with space. If for example ... current
12 July 2012
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12 June 2012
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5 June 2012
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1 June 2012
- 15:0015:00, 1 June 2012 diff hist empty Howto:IQM Licensing New page: This article describes how the iQM licensing works. ==Applies To== This information applies to innovaphone PBX version 9 innovaphone Queuemonitor 1.50 innovaphone Queuemonitor client 1... current
31 May 2012
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- 11:5611:56, 31 May 2012 diff hist empty Howto:IQM Second Waiting Queue New page: A typical requirement even for small CC is to give a priority to a waiting queue, means handle calls of the second WQ just in certain situations, for example if in the own queue there are ...
29 May 2012
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28 May 2012
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25 May 2012
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24 May 2012
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- 08:3608:36, 24 May 2012 diff hist empty m Howto:IQM IP-Phones setup and iQM Phone Display features No edit summary
23 May 2012
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- 14:5614:56, 23 May 2012 diff hist empty Howto:IQM IP-Phones setup and iQM Phone Display features New page: This description explains and shows in the first section how Phones can display iQM data. The second section explains how a clever Agent Phone setup is done. ==Applies To== iQM server...
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22 May 2012
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18 May 2012
- 11:1811:18, 18 May 2012 diff hist empty Reference9:IQM Agent Setup New page: The parameters for the setup of the iQM Agent are configured here. iQM Version 1.42 Note: Agent setup is stored in a text file in the user directory of the PC. See Wiki article for more...
- 09:3609:36, 18 May 2012 diff hist empty Reference9:IQM Server Setup New page: The parameters for the setup of the iQM sever are configured here. iQM Version 1.42 == Panel COMMUNICATION == ===IP Address PBX=== IP adress of the innovaphone PPBX, for example 172.14...
16 May 2012
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11 May 2012
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10 May 2012
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