Howto:SAMwin CCO 5.1: Difference between revisions
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==Product Name== | ==Product Name== | ||
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[http://www.telecomsoftware.com/samwin/Home/tabid/38/language/en-US/Default.aspx Samwin Contact | [http://www.telecomsoftware.com/samwin/Home/tabid/38/language/en-US/Default.aspx Samwin Contact Center Suite 5.1 ] | ||
==Certification Status== | ==Certification Status== | ||
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{{Template:Compat Status "customer-testimonial"}} | {{Template:Compat Status "customer-testimonial"|certificate=SAMwin CCO_-_TCS_-_3rd_Party_Product_-_Desc-product-cert.pdf}} | ||
Testing of this product has been finalized February 7th, 2011. | Testing of this product has been finalized February 7th, 2011. | ||
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[[Category:3rdParty PreviousProducts|{{PAGENAME}}]] | |||
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==Function== | |||
* Call Center Application | |||
==Description== | |||
Short summary of the most famous features: | Short summary of the most famous features: | ||
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* Supports GSM cell phones and any other external phone for night service | * Supports GSM cell phones and any other external phone for night service | ||
* Configurable waiting time between each call | * Configurable waiting time between each call | ||
==Vendor== | ==Vendor== | ||
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SAMwin CCO version 5.1 R2 (version 5.1.11.) tested with innovaphone PBX | SAMwin CCO version 5.1 R2 (version 5.1.11.) tested with innovaphone PBX | ||
*V7 Hotfix 21, innovaphone TSP build | *V7 Hotfix 21, innovaphone TSP build 7531 [[media:SAMwin.CCO_PBX_Certification_-_Innovaphone_v7.pdf| innovaphone V7 Certification/Testreport]] | ||
*V8 Hotfix 8, innovaphone TSP build | *V8 Hotfix 8, innovaphone TSP build 8058 [[media:SAMwin.CCO_PBX_Certification_-_Innovaphone_v8.pdf| innovaphone V8 Certification/Testreport]] | ||
The hot standby solution from telecommunication software was not conceptional implemented by the time of writing, thus it shows "not available" in the testreport. | |||
The hot standby solution from telecommunication software was not conceptional implemented by the time of writing | |||
== Glitches == | |||
[[Howto:SAMwin: Potential problem with media negotiation]] | |||
==Contact== | ==Contact== | ||
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For further informations on this test, please contact the | For further informations on this test, please contact the [mailto:office@telecomsoftware.com vendor] directly. | ||
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Latest revision as of 16:15, 14 August 2025
Product Name
Samwin Contact Center Suite 5.1
Certification Status
This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Testing of this product has been finalized February 7th, 2011.
Category
This is a previously tested third-party product. The information provided here may no longer be up to date.
Use of the product in combination with current innovaphone products is at your own responsibility.
innovaphone does not offer technical support for this product. If you have any questions, please contact the third-party provider directly using the contact details provided below.
Function
- Call Center Application
Description
Short summary of the most famous features:
Standard console functions
- Receive calls and transferring calls
- Non consultation call
- Call always returns to the same operator
- Caller identification by name and number
- Call hold
- Conference
- Call park with notification when retrieving the call from the parking position
- Public system wide parking queue customizable
- Directory lookup
- Transfer to external subscribers
- Search in multiple columns
- Identification of call type (internal, external, no answer, busy, call back, etc.)
- Arbitrary selection of calls in the waiting queue by the operator
- Manual night service
- Automatic night service
Professional console functions
- Context-sensitive greeting texts (“telecomsoftware, How can I help you.”)
- Different greeting texts for different trunks / members
- Malicious call recording
- Automatic mail to the supervisor in case of a recorded call
- Automatic voice greeting with prerecorded announcements for each operator
- Automatic voice greeting depending on time of day, caller id, trunk, called number, operator, etc.
- Braille support (for visually impaired )
- Multi-user, multi-site and multi-PBX support
- Multi-customer support
- Override call forward
- Set call forward
- Keyword database
- Alternative extensions
- Directory view restricted by the location of the console
- Interposition calls/transfers
- Graphical Busy Lamp Field (BLF)
- BLF’s information is configurable (number, name, status, colors, appointments, etc.)
- Supported extension status: idle, busy, dialing, ringing, etc.
- BLF is synchronized with the directory (auto-scroll function)
- BLF can be detached from the main console window and run on a 2nd screen or wall display
- Busy information is shown not only in the BLF but also in all directory lists
- Number in the extensions display shows the number of the external caller, not the number of the operator
- Call history for frequent callers (3rd call for today, last call to xxxxxxx, at xxxx)
- Powerful SQL-based directory, up to 20 hierarchy levels, auto synchronization with master database
- One click transfer to alternative targets, like cell phone, mailbox, home number, etc.
- Identification of all callers via area code database
- Integration of telephone book CD APIs with reverse lookup function (e.g. Swisscom Directory, KlickTel, etc.)
- Supports GSM cell phones and any other external phone for night service
- Configurable waiting time between each call
Vendor
telecommunication software gmbh
Summary
This solution was tested by telecommunication software .
SAMwin CCO version 5.1 R2 (version 5.1.11.) tested with innovaphone PBX
- V7 Hotfix 21, innovaphone TSP build 7531 innovaphone V7 Certification/Testreport
- V8 Hotfix 8, innovaphone TSP build 8058 innovaphone V8 Certification/Testreport
The hot standby solution from telecommunication software was not conceptional implemented by the time of writing, thus it shows "not available" in the testreport.
Glitches
Howto:SAMwin: Potential problem with media negotiation
Contact
For further informations on this test, please contact the vendor directly.