Category:Problem
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If we detect a problem which we would like to communicate to customers proactively we put an article in this category.
Pages in category "Problem"
The following 200 pages are in this category, out of 266 total.
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- Support:11r1 Softwarephone licenses do not work
- Support:12r2sr4 Trap Issue: IP11x
- Support:13r3 Recordings App calls deleted if call forward to external and trunk recording is used
- Support:13r3final App Platform - SMTP delivery may fail due to IPv6 DNS results
- Support:13r3final PBX randomly does not execute CFU
- Support:192.168.2.0 networks do not work with V8 final
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- Support:Calls using 13r3 myApps Windows Client with SoftphoneApp may have distorted audio
- Support:Call to Name with '.' fails
- Support:Calls from innovaphone devices with recent firmware to Ascom i75 handsets fails due wrong EFC coding
- Support:Calls through the PBX do not support H.245 Tunneling
- Support:Certificates with password
- Support:Changed Semantics of Slave-PBX Rerouting in V9 HF24
- Reference12r1:Concept myPBX for iOS
- Reference12r2:Concept myPBX for iOS
- Support:Consider available RAM before upgrading to v11r1/v11r2
- Support:Contacts Upload Fails From Within myApps Launcher
- Support:Contacts on HomeScreen can't be open after modification on ContactsAPP
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- Support:Device password deployment mechanism changed in 13r3SR7/13r2SR25
- Support:DTMF interworking between SIP and H.323 fails
- Support:Deinstallation Ascom WinPDM
- Support:Devices loosing flashdir tables (e.g. calling lists) after upgrade to SR1
- Howto:Displaying date/time on DECT phones
- Support:Do not use V8hf15 for IP6010, IP3010, IP0010, IP1060
- Support:Do not use V9 HF37 on IP1202 based DECT Systems with more than one Master
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- Support:Fake "RTP Excessive loss of Data" warning due to Cisco AS5400 dummy RTP
- Support:Fax App currently works only in the root node
- Support:Fax with Netcologne SIP Premium requires correct Configuration for Fax
- Support:Files App V13r1sr13 build 132394 considered harmfull
- Support:Firmware V12r2 SR19 12549400 (sr 19) considered harmful
- Support:Firmware V13r1 SR35 myPBX(Android/iOS) Turn Session lost after 10 minutes
- Support:Firmware V6.00 sr1-hotfix7 considered harmful with SIP
- Support:Firmware V7.00 hotfix 8 considered harmful with pickup indication
- Support:Firmware V9.00 hotfix2 considered harmful for IP2x and IP30x
- Support:Firmware Version 9 Hotfix 9 considered harmful on PBX platforms
- Support:Firmware v9hotfix3 / v8hotfix19 / v7hotfix31 should not be mixed with earlier versions
- Support:Fixing the "Heartbleed" Vulnerability
- Support:Fixing the "bash bug" Vulnerability
- Support:Flashdisk (a.k.a. NAND) Issues
- Support:Forward search shows no result
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- Support:H323EFC Incompatibility to 3rd Party Gatekeepers
- Support:Half-slot repeater do not work with full-slot IP1200
- Support:Handling of 2 calls in myApps/MyPBX iOS fails after update to iOS 14.2
- Support:Hanging calls with Softphone App V13r1 SR19
- Support:Headset noise IP230/IP240
- Support:Headset problems with Intel Smart Sound Technology drivers and Windows
- Support:Heterogenous V7 Firmware Deployments may cause Call Problems
- Support:How should TAPI line device be registered?
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- Support:IE8 script error when using drop-down boxes from myPBX on v10sr3
- Support:Innovaphone product behavior CVE-2023-36664
- Support:IP100 gets disturbed by H450 group indications
- Support:IP10x/IP11x VLAN configuration disturbs various functions in V13r1 beta/final/sr1
- Support:IP110 and IP240 do not register with old style "Hardware-Id" in "Device"
- Support:IP110A V10final bootcode considered harmful
- Support:IP111 IP112 display issues
- Support:IP111 running v11r2final could cause issues
- Support:IP111A IP112A IP222 with new display
- Support:IP1200 does not support Sync Standby any more
- Support:IP1200 loosing sysobject when edited in PBX UI
- Support:IP1200 must not replicate using a "location" tag
- Support:IP150 fails to upgrade bootcode V13r2
- Support:IP200 do not start after V6 upgrade
- Support:IP21 fails to upgrade to V6 SR2 HF8
- Support:IP22/24 will not work with modems
- Support:IP230 backlight is too bright at Min level
- Support:IP230 does not work with 3 extension modules
- Support:IP232 or IP2x2 with apparently faulty display
- Support:IP232 with HW1301 and higher
- Support:IP232 with HW1320 and higher require V12r2 SR18 and older
- Support:IP232 with V10SR8 - Slow Keypad Response or Restart
- Support:IP241 identifies itself as PoE Class 3
- Support:IP29-2 with V13R1 SR7 and older not upgradable via Devices Updates
- Support:IP3000 V5 config file upload into an IP6000 V6
- Support:IP3000 V6 SR2 08-60900.30 considered harmful, ethernet doesnt work
- Support:IP30x do not support power on ISDN
- Support:IP30x/IP2x 6 cannot establish fax on direct interface calls
- Support:IP62 Serious weaknesses in WPA2 (KRACK)
- Support:IP65 Bluetooth Headset Stability
- Support:IP65 fails to start after downgrade to a version earlier than 2.12.39
- Support:IP72 boot code newer than 07-140 considered harmfull
- Support:IP72 bootcode must be updated to version 147 before install V9 hotfix1 or V8 hotfix17
- Support:IP800 damage when operated with certain equipment
- Support:IP800 unable to do 100Mbps/FDX when Auto-MDX is on
- Support:IPxx11 devices ship with v12r1 preview firmware
- Howto:IXI-UMS sometimes delivers faxes as voicemails
- Support:If you upgrade a box from V5 to V6 it will not work due to missing licenses
- Support:Incoming calls to DECT devices and Softphone App on smartphone are sporadically disconnected
- Support:Innovaphone ARP spoofing detection will cause some layer 2 network schemes to fail
- Support:Innovaphone Exchange Calendar Connector V10 sr3 does not replicate appointment title any more
- Support:Innovaphone devices possibly used for TCP DDoS Attack
- Howto:Innovaphone gateways and DSS1 advice of charge IEs
- Support:Innovaphone product behavior CVE-2022-0778
- Support:Innovaphone product behavior CVE-2022-3602 and CVE-2022-3786
- Support:Innovaphone products not affected by Spring framework or Spring4Shell vulnerabilities
- Support:Innovaphone products not vulnerable to Log4J exploit
- Support:Innovaphone products not vulnerable to PJSIP exploit
- Support:Inode Sip Trunk issues
- Support:Instabilities in DECT IP1200 systems
- Support:Interoperability problems with fax machines
- Support:Interworking issues with Plantronics Blackwire Headsets
- Support:Ip22, 24, 302, 305 always stay in DHCP client mode
- Support:IpApl terminates randomly under high load
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- Support:Linux AP does not start on V9 hotfix16
- Support:Linux AP missing on V9 hotfix16
- Support:Linux Application Platform Hotfix 11 and before won't run on Firmware V9 hotfix 20 and later on IP810
- Support:Linux Application Platform LAP does not allow Web Scripts (e.g. .php) to run from the webdav Folder any more
- Support:Linux Application Platform and "Dirty Cow"
- Support:Linux Application Platform and HDLC Driver Issue
- Support:Linux Application Platform: CVE-2015-7547
- Support:Linux Application Platform: CVE-2021-4034
- Support:Low contrast source documents results in low quality fax on faxserver
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- Support:MyApps for iOS with dual sim not work
- Support:Malicious Attack / Unauthorized Registration in V8 and V7
- Support:Malicious attack/ registration to UNKNOWN Object in V8
- Support:Max Call/Operator deactivates Waiting Queue from V12r2sr24 and V13r1sr2
- Support:Missing virgin status in delivered Phones and Gateways with V13r1 beta/final
- Support:Multicell DECT Installations do not work with SR1 any more
- Support:Must not edit anything on PBX config Pages in V9 hotfix17
- Support:MyApps Client V13r1sr23 freezes when terminating one of two concurrent calls
- Support:MyApps Client has new Local Storage in V13r1sr3
- Support:MyApps No alternative PBX configuration for standby scenarios
- Support:MyApps for iOS Video does not work when using mobile data networks (LTE/4G/5G)
- Support:MyApps for iOS version 13.1.132539 local storage removed after update
- Support:MyApps for iOS/Android crashes when a call coming from a WQ is received in a V13r1 SR11 PBX
- Support:MyPBX Calllist not working with V13r1SR12 Reports App
- Support:MyPBX Outlook Integration does not work on clean install of v10sr7/sr8 versions
- Support:MyPBX for Android 13r1 sr47 registration and User-Interface not working
- Support:MyPBX for Android current v12r2sr24 crash on startup
- Support:MyPBX for Android currently unavailable in Google Play Store
- Support:MyPBX for Android did not work in v11r1 SR1
- Support:MyPBX for Windows crash on hotkey use in Windows11
- Support:MyPBX for iOS 125868 crashes
- Support:MyPBX for iOS might not receive Calls with iOS 11 and up
- Support:MyPBX for iOS v12r2SR8 incoming calls not signalled
- Support:MyPBX for iOS version 12.2.125525 push notifications not working
- Support:MyPBX/Windows (Launcher) may not start after Windows Update with KB4043961
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- Support:New IP22/IP24/IP302/IP305 hardware needs latest firmware
- Support:New IPxx11/IP29 gateways: firmware needs downgrade before use
- Support:No Automatic MDI/MDI-X on ETH interfaces of IP302/IP305
- Support:No current OptiCaller available in AppStore
- Support:Node without prefix cause hotfix-3 to trap
- Support:Noise in PRI connections with IP6010 IP3010 IP1060
- Support:Number Normalization of subscriber number in myApps fails in V13r1 SR19
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- Support:PBX 13r3 final trap with Unknown Registrations
- Support:PBX Objects monitored by TAPI (a.k.a. TAPI Lines) must not be called "*"
- Support:PBXs connecting to Push service need to update their Trustlist before 11.02.2021
- Support:PBXs connecting to Push service need to update their Trustlist before 15.02.2022
- Support:POE Problem with IP1200
- Support:PPTP instable or not connecting in NAT environments with buggy GRE implementations
- Support:Phone App Search results from UsersApi are dialled as name
- Support:PoE Switches may harm IP800 PoE circuitry
- Support:Problem with Estos-Metadirectory LDAP-Username in ReverseProxy setups
- Support:Problems by initial network configuraton of innovaphone devices with two ethernet interaces in network environments with 192.168.1.1/24 address range
- Howto:Protection against "Cross-Site-Request-Forgery"
- Support:Provisioning does not work with UsersAdmin App V13r2sr14
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- Support:RCC App Call-Through not implemented
- Support:Recording App calls deleted in certain call flows
- Support:Resolving Delay in Audio Connectivity for Windows myApps-SoftphoneApp Users
- Support:RPCAP fails with Wireshark Version 1.6.6 and up
- Support:Recommended WEBDAV Client
- Support:Recording App V13r1sr23 build 132833 does not store new recordings
- Support:Registration of SIP devices
- Support:Removed deprecated SIP Diversion: Header
- Support:Routes may get lost when upgrading from v8 or v9hf6 and earlier to v9hf7 or later
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- Support:SIP Federation does not work completely with Reverse Proxy
- Support:SIP Media channel problems caused by NAT Routers
- Support:SIP REGISTRATION fails with "Warning: 399 PBX Redirect"
- Support:SIP: possible failure on media negotiation duo Codec pin-point
- Support:SIP: possible failure on media negotiation duo multiple media offer
- Support:SNMP will not send traps for TEL2, TEL3 on an IP800
- Support:SRTP broken in V9 HF21, only IPxx10 & IP6000
- Howto:Supported innovaphone versions
- Support:Security vulnerability in Application Platform
- Support:Security vulnerability in PHP Update Server
- Support:Sending a Mail via the SMTP relay Host on the Linux AP with V10 SR14 will not work
- Support:SoftphoneApp No Audio(no microphone)
- Support:Some innovaphone phones do not support Central and East European languages
- Support:Some web servers (e.g. windows 2003 server) do not deliver audio files
- Support:Special Precaution required when upgrading IPxx11 Gateways from pre-SR14 Firmware Versions
- Support:Spectre/Meltdown Vulnerability
- Support:Spurious Email Issues on LinuxAP V10SR15
- Support:Support:Dialer.exe fails with Innovaphone TSP
- Support:Syslog Classifier problem with V6 SR2 HF3