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Remote Support

As Remote Support Tool, we use our own product Remote Control. innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation.
You will receive a support link from our support team, which you can use to download and install the necessary client.
After you have opened the client, you can enter the support link and then join the session.
Searching
Searching in wiki works, but is sometimes cumbersome. However, you can have Google do the job for you. Try site:innovaphone.com your search terms
to search the innovaphone sites for matches!
If you still don't find what you are looking for, drop us a message
Latest News
Dde (talk) 12:56, 17 April 2025 (CEST)
Version 15r1 Service Release 1 is now available from the App Store.
Dde (talk) 15:14, 14 April 2025 (CEST)
Version 14r2 Service Release 9 is now available from the App Store.Dde (talk) 15:14, 14 April 2025 (CEST)
Version 13r3 Service Release 26 is now available from the App Store.Tfu (talk) 15:28, 13 March 2025 (CEST)
Wireless Handset Firmware IP73 1012 (6.1.13) released is now available from the App store.
Msu (talk) 15:54, 18 February 2025 (CEST)
Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2) is now available from the App store.
Msu (talk) 15:54, 18 February 2025 (CEST)
Wireless Handset Firmware D83 10002 (2.0.5) is now available from the App store.
Afi 15:38, 6 February 2023 (CET)
Wireless Handset Firmware IP62 3040621 (6.2.7) is now available from the App store.
Afi 13:13, 6 February 2023 (CET)
WinPDM Software 3130113 (4.1.8) is now available from the App store.
Afi 12:46, 16 June 2021 (CEST))
TAPI Service Provider 8188 (hotfix21) is now available from the Software download area.
Afi 18:21, 12 October 2020 (CEST)
Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8) is now available from the App store.
Afi 21:30, 27 March 2020 (CET)
Wireless Package hotfix 19 is now available from the V9 download area.
New Articles
- Support:Firmware V15r1 product/15r1/firmware 1510446 (SR1) available
- Howto:AT - yuutel - SIP Trunk TLS SIP-Provider (2025)
- Howto15r1:Step-by-Step Custom Onboarding screen for new Users
- File:Onboarding intro video.png
- File:Onboarding intro.png
- File:Onboarding url pbx.png
- File:Onboarding stepbystep.png
- Support:Firmware V14r2 product/14r2/firmware 1420484 (sr 9) available
- Support:Firmware V13r3 product/13r3/firmware 138021 (sr 26) available
- Support:15r1final Audio Delay on Calls due to DNS Lookup
- Category:IT Plus
- Category:IT Connect
- Category:IT Advanced
- Howto:ES - net2phone - SIP Trunk SIP-Provider (2025)
- Reference10:Gateway/CDR
- File:Mediarunway-service24h-admin-configuration-vm-mode.png
- File:Inno1b toa.png
- Howto:Extended Ethernet & PoE Over Multi-Pair UTP
- Category:3rdParty Gateways
- Support:Firmware V15r1 product/15r1/firmware 1510435 (final) available