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== Remote Support ==
[[Image:RemoteControl-click.png|left|60px|RemoteControl.png/|Download Remote Control|link=https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe]]
innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation.<br/>
As Remote Support Tool, we use our own product Remote Control ([https://www.innovaphone.com/en/all-apps/apps-to-work-with/remote-control-app.html more info]).


== before you try to use this wiki ==
You can '''[https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe download]''' the Remote Control client already or use the support link received from our support team.<br/>
<p align="right">[[User:Ckl|ckl]] 09:42, 20 July 2007 (CEST)</p>
After installing and opening the client you can '''pass the shown ID''' or '''use the received link''' to request the support session.


To get access '''[[Account_Creation|READ THIS FIRST]]''', make sure you [[Special:Userlogin|log in]] and have [[Account_Creation|your account authorized]].
== Searching ==
Searching in wiki works, but is sometimes cumbersome.  However, you can have Google do the job for you.  Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!


You may then modify most of the articles and even add new ones.  We hope for a rich and useful platform for professional innovaphone users to emerge this way.
If you still don't find what you are looking for, [mailto:presales@innovaphone.com drop us a message]
 
To make sure you understand the terms of use, have a quick look at the [[innovaphone-wiki:About | legal stuff]].  But do not waste too much time there!  Instead, rather browse through the information provided.  There are various hopefully useful links in the sidebar on the left.  However, you might as well want to simply search for whatever you are interested in using the search box on the lower left.
 
If you don't find what you are looking for, [mailto:ckl-at-innovaphone-dot-com drop me a message] telling me what's missing!
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== Latest News ==
== Latest News ==
<p align="right">[[User:Tmo|Tmo]] 08:13, 11 November 2013 (CET)</p>
[[Support:Firmware V10.00 product/10.00/firmware 10093300 (sr 4) available | Version 10 SR 4]] is now available from [http://download.innovaphone.com/ice/10.00#firmware the V10 download area].


<p align="right">[[User:Tmo|Tmo]] 08:13, 11 November 2013 (CET)</p>
<p align="right">[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 12:06, 22 August 2025 (CEST)</p> [[Support:Firmware 15r1 product/15r1/firmware 1510552 (sr5) available | Version 15r1 Service Release 5]] is now available from the [http://store.innovaphone.com/release/download.htm download page].  
[[Support:Firmware V9.00 product/9.00/firmware 906132500 (hotfix 30) available | Version 9 Hotfix 30]] is now available from [http://download.innovaphone.com/ice/9.00#firmware the V9 download area].


<p align="right">[[User:Afi|Afi]] 11:05, 29 October 2013 (CET)</p>
<p align="right">[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 12:06, 22 August 2025 (CEST)</p> [[Support:Firmware 14r2 product/14r2/firmware 1420541 (sr13) available | Version 14r2 Service Release 13]] is now available from the [http://store.innovaphone.com/release/download.htm download page].  
[[Support:Wirelles_Handset_Firmware_and_Management_Software_100009_available | IP61,IP63 Firmware 4.2.2, IP62 Firmware 5.1.14, WinPDM 3.10.6]] is now available from [http://download.innovaphone.com/ice/9.00#wireless the V9 download area].


<p align="right">[[User:Inno-tac|Inno-tac]] 13:07, 14 Oktober 2013 (CEST)</p>
<p align="right">[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 12:06, 22 August 2025 (CEST)</p> [[Support:Firmware 13r3 product/13r3/firmware 138032 (sr30) available | Version 13r3 Service Release 30]] is now available from the [http://store.innovaphone.com/release/download.htm download page].  
[[Support:Firmware V8.00 product/8.00/firmware 8082100 (hotfix 35) available | Version 8 Hotfix 35]] is now available from [http://download.innovaphone.com/ice/8.00#firmware the V8 download area].


<p align="right">[[User:dde|dde]] 15:45, 14 October 2013 (CEST)</p>
<p align="right">[[User:Tfu|Tfu]] ([[User talk:Tfu&action=edit&redlink=1|talk]]) 15:28, 13 March 2025 (CEST)</p>
[[Support:Linux_Application_Platform_100079_product/10.00/linux_10007900_(sr3)_available | Linux Application Platform V10 100079 sr3]] is now available from [http://download.innovaphone.com/ice/10.00#linux V10 download area].
[[Support:Wireless Handset Firmware IP73 1012 (6.1.13) released| Wireless Handset Firmware IP73 1012 (6.1.13) released]] is now available from the [https://store.innovaphone.com/release/download.htm App store].


<p align="right">[[User:dde|dde]] 15:45, 14 October 2013 (CEST)</p>
<p align="right">[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)</p>
[[Support:Innovaphone_Reporting_100079_product/10.00/reporting_10007900_(sr3)_available | innovaphone Reporting V10 100079 sr3]] is now available from [http://download.innovaphone.com/ice/10.00#reporting V10 download area].
[[Support:Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2) released| Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].


<p align="right">[[User:dde|dde]] 15:45, 14 October 2013 (CEST)</p>
<p align="right">[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)</p>
[[Support:Innovaphone_Fax_100079_product/10.00/faxserver_10007900_(sr3)_available | innovaphone Fax V10 100079 sr3]] is now available from [http://download.innovaphone.com/ice/10.00#faxserver V10 download area].
[[Support:Wireless Handset Firmware D83 10002 (2.0.5) released| Wireless Handset Firmware D83 10002 (2.0.5)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].


<p align="right">[[User:dde|dde]] 15:45, 14 October 2013 (CEST)</p>
<p align="right">[[User:Afi|Afi]] 15:38, 6 February 2023 (CET)</p>
[[Support:Innovaphone_Exchange_Calendar_Connector_100079_product/10.00/exchange_10007900_(sr3)_available | innovaphone Exchange Calendar Connector V10 100079 sr3]] is now available from [http://download.innovaphone.com/ice/10.00#exchange V10 download area].
[[Support:Wireless Handset Firmware IP62 3040621 (6.2.7) released| Wireless Handset Firmware IP62 3040621 (6.2.7)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].


<p align="right">[[User:dde|dde]] 15:45, 14 October 2013 (CEST)</p>
<p align="right">[[User:Afi|Afi]] 13:13, 6 February 2023 (CET)</p>
[[Support:Linux_Application_Platform_10383_product/9.00/linux_1038300_(hotfix 24)_available | Linux Application Platform 10383 hotfix 24]] is now available from [http://download.innovaphone.com/ice/9.00#linux V9 download area].
[[Support:WinPDM Software 3130113 (4.1.8) released| WinPDM Software 3130113 (4.1.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].


<p align="right">[[User:dde|dde]] 15:45, 14 October 2013 (CEST)</p>
<p align="right">[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))</p>
[[Support:Innovaphone_Reporting_10383_product/9.00/reporting_1038300_(hotfix 24)_available | innovaphone Reporting 10383 hotfix 24]] is now available from [http://download.innovaphone.com/ice/9.00#reporting V9 download area].
[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].


<p align="right">[[User:Inno-mst|Inno-mst]] 15:59, 14 October 2013 (CEST)</p>
<p align="right">[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)</p>
[[Support:Apps V9.00 (Operator9) product/9.00/apps 9000015 (hotfix8) available | Version 9 Apps Hotfix8(Operator9 hotfix8)]] is now available from [http://download.innovaphone.com/ice/9.00#apps the V9 download area].
[[Support:Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8) released| Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].


<p align="right">[[User:Ckl|ckl]] 18:03, 23 August 2013 (CEST)</p>
<p align="right">[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)</p>
[[Support:V8 only applications product/8.00/apps 8000042 (hotfix16) available| V8 application package (hotfix) 16]] is now available on the [http://download.innovaphone.com/ice/8.00/#apps  V8 download area].
[[Support:Wireless Handset Firmware and Management Software product/9.00/wireless 100037 (hotfix19) available| Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].


<p align="right">[[User:Afi|Afi]] 15:28, 5 April 2013 (CEST)</p>
A new [[Support:Voice Mail, TAPI, SoftwarePhone, Operator, Tools product/6.00/apps 6000047 (final) available | V6 application package ]] is available in the  [http://download.innovaphone.com/ice/6.00#apps V6 download area].
<p align="right">[[User:Lbu|Lbu]] 10:46, 18 October 2012 (CEST)</p>
[[Support:Firmware V7.00 product/7.00/firmware 7061400 (hotfix 40) available | Version 7 Hotfix 40]] is now available from [http://download.innovaphone.com/ice/7.00#firmware the V7 download area]
<p align="right">[[User:Ckl|ckl]] 19:26, 13 January 2012 (CET)</p>
[[Support:V7 only applications product/7.00/apps 7000036 (hotfix11) available | V7 application package]] is now available on the [http://download.innovaphone.com/ice/7.00/#apps  V7 download area].
<p align="right">[[User:Teh|teh]] 17:26, 14 November 2011 (CET)</p>
[[Support:Firmware_V6.00_product/6.00/firmware_609015000_(sr2-hotfix18)_available| Version 6 SR2 Hotfix 18]] is now available from [http://download.innovaphone.com/ice/6.00#firmware the V6 download area].
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<!-- New Articles -->
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== New Articles ==
== New Articles ==
{{Special:Newpages/8,namespace=Howto,namespace=Support,namespace=Reference,namespace=Reference7,namespace=Reference8}}
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{{Special:Newestpages/all/20}}
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<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em; font-size:1">
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== More innovaphone Ressources ==
== More innovaphone Ressources ==
* [http://www.innovaphone.com Home Page]
* [http://www.innovaphone.com Home Page]
* [http://download.innovaphone.com Download Site ]
* [http://download.innovaphone.com Download Site ]
* [http://license.innovaphone.com New License Manager ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://mantis.innovaphone.com/ Ticketing System ]
* [http://mantis.innovaphone.com/ Ticketing System ]
* [http://rma.innovaphone.com/ RMA Web Site ]
* [http://wiki-intern.innovaphone.com/ Internal Wiki ]
* [[Support:What are the Roadmap Documents? | Roadmaps ]]
</div>
</div>

Latest revision as of 12:06, 22 August 2025

Remote Support

Download Remote Control
Download Remote Control

innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation.
As Remote Support Tool, we use our own product Remote Control (more info).

You can download the Remote Control client already or use the support link received from our support team.
After installing and opening the client you can pass the shown ID or use the received link to request the support session.

Searching

Searching in wiki works, but is sometimes cumbersome. However, you can have Google do the job for you. Try site:innovaphone.com your search terms to search the innovaphone sites for matches!

If you still don't find what you are looking for, drop us a message

Latest News

Lmi (talk) 12:06, 22 August 2025 (CEST)

Version 15r1 Service Release 5 is now available from the download page.

Lmi (talk) 12:06, 22 August 2025 (CEST)

Version 14r2 Service Release 13 is now available from the download page.

Lmi (talk) 12:06, 22 August 2025 (CEST)

Version 13r3 Service Release 30 is now available from the download page.

Tfu (talk) 15:28, 13 March 2025 (CEST)

Wireless Handset Firmware IP73 1012 (6.1.13) released is now available from the App store.

Msu (talk) 15:54, 18 February 2025 (CEST)

Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2) is now available from the App store.

Msu (talk) 15:54, 18 February 2025 (CEST)

Wireless Handset Firmware D83 10002 (2.0.5) is now available from the App store.

Afi 15:38, 6 February 2023 (CET)

Wireless Handset Firmware IP62 3040621 (6.2.7) is now available from the App store.

Afi 13:13, 6 February 2023 (CET)

WinPDM Software 3130113 (4.1.8) is now available from the App store.

Afi 12:46, 16 June 2021 (CEST))

TAPI Service Provider 8188 (hotfix21) is now available from the Software download area.

Afi 18:21, 12 October 2020 (CEST)

Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8) is now available from the App store.

Afi 21:30, 27 March 2020 (CET)

Wireless Package hotfix 19 is now available from the V9 download area.

New Articles

  1. Reference13r1:Concept LDAP Replication
  2. Reference13r1:Install/Add device to existing installation
  3. Reference13r1:Install/Master with external App Platform
  4. Reference15r1:Configure Active Directory Replication
  5. File:Medai-vmuser 02.png
  6. File:Medai-vmuser 01.png
  7. File:V66 Pro.png
  8. File:Fanvil Logo.png
  9. File:Datafox Studio 001.png
  10. Howto:Setup Telnyx Sip Trunks with Innovaphone
  11. File:Telnyx Logo 150px.png
  12. File:Telnyx Logo 200px.png
  13. Reference15r1:PBX/Objects/User
  14. Support:Firmware 13r3 product/13r3/firmware 138032 (sr30) available
  15. Support:Firmware 14r2 product/14r2/firmware 1420541 (sr13) available
  16. Support:Firmware 15r1 product/15r1/firmware 1510552 (sr5) available
  17. Howto:FR - Peoplefone - SIP Trunk TLS SIP-Provider (2025)
  18. File:XQv Recording.png
  19. File:XQv Recording 300x300 color.png
  20. Howto:XQv Recording - XQTING - Partner App
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