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<!-- Message of the day -->
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== Remote Support ==
[[Image:RemoteControl-click.png|left|60px|RemoteControl.png/|Download Remote Control|link=https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe]]
innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation.<br/>
As Remote Support Tool, we use our own product Remote Control ([https://www.innovaphone.com/en/all-apps/apps-to-work-with/remote-control-app.html more info]).


== before you try to use this wiki ==
You can '''[https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe download]''' the Remote Control client already or use the support link received from our support team.<br/>
<p align="right">[[User:Ckl|ckl]] 09:42, 20 July 2007 (CEST)</p>
After installing and opening the client you can '''pass the shown ID''' or '''use the received link''' to request the support session.


To get access '''[[Account_Creation|READ THIS FIRST]]''', make sure you [[Special:Userlogin|log in]] and have [[Account_Creation|your account authorized]].
== Searching ==
Searching in wiki works, but is sometimes cumbersome.  However, you can have Google do the job for you.  Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!


You may then modify most of the articles and even add new ones.  We hope for a rich and useful platform for professional innovaphone users to emerge this way.
If you still don't find what you are looking for, [mailto:presales@innovaphone.com drop us a message]
 
To make sure you understand the terms of use, have a quick look at the [[innovaphone-wiki:About | legal stuff]].  But do not waste too much time there!  Instead, rather browse through the information provided.  There are various hopefully useful links in the sidebar on the left.  However, you might as well want to simply search for whatever you are interested in using the search box on the lower left.
 
If you don't find what you are looking for, [mailto:ckl-at-innovaphone-dot-com drop me a message] telling me what's missing!
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== Latest News ==
== Latest News ==


<p align="right">[[User:Inno-mst|Inno-mst]] 13:38, 13 March 2014 (CET)</p>
<p align="right">[[User:Msc|Msc]] ([[User talk:Msc|talk]]) 15:05, 2 February 2026 (CET)</p> [[Support:Firmware_V16r1_product/16r1/firmware_1610613_(beta5)_available | Version 16r1 Beta 5]] is now available from the [http://store.innovaphone.com/beta/download.htm Beta Store].  
[[Support:Apps V9.00 (Operator9) product/9.00/apps 9000019 (hotfix11) available | Version 9 Apps Hotfix11(Operator9 hotfix11)]] is now available from [http://download.innovaphone.com/ice/9.00#apps the V9 download area].


<p align="right">[[User:Lbu|Lbu]] 13:23, 14 April 2014 (CEST)</p>
<p align="right">[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 09:45, 22 January 2026 (CET)</p> [[Support:Firmware V15r1 product/15r1/firmware 1510655 (sr9) available | Version 15r1 Service Release 9]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
[[Support:Firmware V10.00 product/10.00/firmware 10107300 (sr 9) available | Version 10 SR 9]] is now available from [http://download.innovaphone.com/ice/10.00#firmware the V10 download area].


<p align="right">[[User:Lbu|Lbu]] 13:27, 14 April 2014 (CEST)</p>
<p align="right">[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 09:45, 22 January 2026 (CET)</p> [[Support:Firmware V14r2 product/14r2/firmware 1420574 (sr17) available | Version 14r2 Service Release 17]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
[[Support:Firmware V9.00 product/9.00/firmware 906136700 (hotfix 35) available | Version 9 Hotfix 35]] is now available from [http://download.innovaphone.com/ice/9.00#firmware the V9 download area].


<p align="right">[[User:Lbu|Lbu]] 13:27, 14 April 2014 (CEST)</p>
<p align="right">[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 09:45, 22 January 2026 (CET)</p> [[Support:Firmware V13r3 product/13r3/firmware 138043 (sr34) available | Version 13r3 Service Release 34]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
[[Support:Firmware V8.00 product/8.00/firmware 8086800 (hotfix 39) available | Version 8 Hotfix 39]] is now available from [http://download.innovaphone.com/ice/8.00#firmware the V8 download area].


<p align="right">[[User:Smayoral|sma]] 12:20, 10 March 2014 (CET)</p>
<p align="right">[[User:Tfu|Tfu]] ([[User talk:Tfu&action=edit&redlink=1|talk]]) 15:28, 13 March 2025 (CEST)</p>
[[Support:Linux_Application_Platform_100105_product/10.00/linux_10010502_(sr8)_available | Linux Application Platform V10 100105 sr8]] is now available from [http://download.innovaphone.com/ice/10.00#linux V10 download area].
[[Support:Wireless Handset Firmware IP73 1012 (6.1.13) released| Wireless Handset Firmware IP73 1012 (6.1.13) released]] is now available from the [https://store.innovaphone.com/release/download.htm App store].


<p align="right">[[User:Smayoral|sma]] 12:20, 10 March 2014 (CET)</p>
<p align="right">[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)</p>
[[Support:Innovaphone_Reporting_100105_product/10.00/reporting_10010502_(sr8)_available | innovaphone Reporting V10 100105 sr8]] is now available from [http://download.innovaphone.com/ice/10.00#reporting V10 download area].
[[Support:Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2) released| Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].


<p align="right">[[User:Smayoral|sma]] 12:20, 10 March 2014 (CET)</p>
<p align="right">[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)</p>
[[Support:Innovaphone_Fax_100105_product/10.00/faxserver_10010502_(sr8)_available | innovaphone Fax V10 100105 sr8]] is now available from [http://download.innovaphone.com/ice/10.00#faxserver V10 download area].
[[Support:Wireless Handset Firmware D83 10002 (2.0.5) released| Wireless Handset Firmware D83 10002 (2.0.5)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].


<p align="right">[[User:Smayoral|sma]] 12:20, 10 March 2014 (CET)</p>
<p align="right">[[User:Afi|Afi]] 15:38, 6 February 2023 (CET)</p>
[[Support:Innovaphone_Exchange_Calendar_Connector_100105_product/10.00/exchange_10010502_(sr8)_available | innovaphone Exchange Calendar Connector V10 100105 sr8]] is now available from [http://download.innovaphone.com/ice/10.00#exchange V10 download area].
[[Support:Wireless Handset Firmware IP62 3040621 (6.2.7) released| Wireless Handset Firmware IP62 3040621 (6.2.7)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].


<p align="right">[[User:Ckl|ckl]] 17:43, 15 January 2014 (CET)</p>
<p align="right">[[User:Afi|Afi]] 13:13, 6 February 2023 (CET)</p>
[[Support:V8 only applications product/8.00/apps 8000044 (hotfix17) available| V8 application package (hotfix) 17]] is now available on the [http://download.innovaphone.com/ice/8.00/#apps  V8 download area].
[[Support:WinPDM Software 3130113 (4.1.8) released| WinPDM Software 3130113 (4.1.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].


<p align="right">[[User:Smayoral|sma]] 12:20, 10 March 2014 (CET)</p>
<p align="right">[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))</p>
[[Support:Linux_Application_Platform_10391_product/9.00/linux_1039101_(hotfix 28)_available | Linux Application Platform 10391 hotfix 28]] is now available from [http://download.innovaphone.com/ice/9.00#linux V9 download area].
[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].


<p align="right">[[User:Smayoral|sma]] 12:20, 10 March 2014 (CET)</p>
<p align="right">[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)</p>
[[Support:Innovaphone_Reporting_10391_product/9.00/reporting_1039101_(hotfix 28)_available | innovaphone Reporting 10391 hotfix 28]] is now available from [http://download.innovaphone.com/ice/9.00#reporting V9 download area].
[[Support:Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8) released| Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].


<p align="right">[[User:Afi|Afi]] 11:05, 29 October 2013 (CET)</p>
<p align="right">[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)</p>
[[Support:Wirelles_Handset_Firmware_and_Management_Software_100009_available | IP61,IP63 Firmware 4.2.2, IP62 Firmware 5.1.14, WinPDM 3.10.6]] is now available from [http://download.innovaphone.com/ice/9.00#wireless the V9 download area].
[[Support:Wireless Handset Firmware and Management Software product/9.00/wireless 100037 (hotfix19) available| Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].


<p align="right">[[User:Afi|Afi]] 15:28, 5 April 2013 (CEST)</p>
A new [[Support:Voice Mail, TAPI, SoftwarePhone, Operator, Tools product/6.00/apps 6000047 (final) available | V6 application package ]] is available in the  [http://download.innovaphone.com/ice/6.00#apps V6 download area].
<p align="right">[[User:Lbu|Lbu]] 10:46, 18 October 2012 (CEST)</p>
[[Support:Firmware V7.00 product/7.00/firmware 7061400 (hotfix 40) available | Version 7 Hotfix 40]] is now available from [http://download.innovaphone.com/ice/7.00#firmware the V7 download area]
<p align="right">[[User:Ckl|ckl]] 19:26, 13 January 2012 (CET)</p>
[[Support:V7 only applications product/7.00/apps 7000036 (hotfix11) available | V7 application package]] is now available on the [http://download.innovaphone.com/ice/7.00/#apps  V7 download area].
<p align="right">[[User:Teh|teh]] 17:26, 14 November 2011 (CET)</p>
[[Support:Firmware_V6.00_product/6.00/firmware_609015000_(sr2-hotfix18)_available| Version 6 SR2 Hotfix 18]] is now available from [http://download.innovaphone.com/ice/6.00#firmware the V6 download area].
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== New Articles ==
== New Articles ==
{{Special:Newpages/8,namespace=Howto,namespace=Support,namespace=Reference,namespace=Reference7,namespace=Reference8}}
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== More innovaphone Ressources ==
== More innovaphone Ressources ==
* [http://www.innovaphone.com Home Page]
* [http://www.innovaphone.com Home Page]
* [http://download.innovaphone.com Download Site ]
* [http://download.innovaphone.com Download Site ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://mantis.innovaphone.com/ Ticketing System ]
* [http://mantis.innovaphone.com/ Ticketing System ]
* [http://rma.innovaphone.com/ RMA Web Site ]
* [http://wiki-intern.innovaphone.com/ Internal Wiki ]
* [[Support:What are the Roadmap Documents? | Roadmaps ]]
</div>
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Latest revision as of 15:05, 2 February 2026

Remote Support

Download Remote Control
Download Remote Control

innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation.
As Remote Support Tool, we use our own product Remote Control (more info).

You can download the Remote Control client already or use the support link received from our support team.
After installing and opening the client you can pass the shown ID or use the received link to request the support session.

Searching

Searching in wiki works, but is sometimes cumbersome. However, you can have Google do the job for you. Try site:innovaphone.com your search terms to search the innovaphone sites for matches!

If you still don't find what you are looking for, drop us a message

Latest News

Msc (talk) 15:05, 2 February 2026 (CET)

Version 16r1 Beta 5 is now available from the Beta Store.

Lmi (talk) 09:45, 22 January 2026 (CET)

Version 15r1 Service Release 9 is now available from the download page.

Lmi (talk) 09:45, 22 January 2026 (CET)

Version 14r2 Service Release 17 is now available from the download page.

Lmi (talk) 09:45, 22 January 2026 (CET)

Version 13r3 Service Release 34 is now available from the download page.

Tfu (talk) 15:28, 13 March 2025 (CEST)

Wireless Handset Firmware IP73 1012 (6.1.13) released is now available from the App store.

Msu (talk) 15:54, 18 February 2025 (CEST)

Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2) is now available from the App store.

Msu (talk) 15:54, 18 February 2025 (CEST)

Wireless Handset Firmware D83 10002 (2.0.5) is now available from the App store.

Afi 15:38, 6 February 2023 (CET)

Wireless Handset Firmware IP62 3040621 (6.2.7) is now available from the App store.

Afi 13:13, 6 February 2023 (CET)

WinPDM Software 3130113 (4.1.8) is now available from the App store.

Afi 12:46, 16 June 2021 (CEST))

TAPI Service Provider 8188 (hotfix21) is now available from the Software download area.

Afi 18:21, 12 October 2020 (CEST)

Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8) is now available from the App store.

Afi 21:30, 27 March 2020 (CET)

Wireless Package hotfix 19 is now available from the V9 download area.

New Articles

  1. Support:Firmware V16r1 product/16r1/firmware 1610613 (beta5) available
  2. Reference16r1:Concept Reconnect Calls
  3. ReleaseNotes:Hardware IP270
  4. File:Diagramm.png
  5. File:Screenshot 2026-01-29 161703.png
  6. File:Reference16r1 Concept App Service Conference Transcriptions Softphone App.png
  7. Reference16r1:Concept Let's Encrypt
  8. Reference16r1:Certificate management
  9. Reference16r1:Concept App Service Translations
  10. Reference16r1:Apps/PbxManager/App Translations
  11. File:Voice-gateway-configuration.png
  12. File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png
  13. File:Schritt-4-Sprachgateway-Verbindung-zur-innovaphone-Telefonanlage-7.png
  14. File:Schritt-5-innovaphone-SIP-Teilnehmer-im-CloudSBC-Portal-anmelden-2.png
  15. File:Schritt-5-innovaphone-SIP-Teilnehmer-im-CloudSBC-Portal-anmelden-1.png
  16. File:Sprachgateway-anlegen-1.webp
  17. File:Schrit-1-innovaphone-pbx-vorbereiten-1.png
  18. Reference16r1:Apps/PbxManager/App myApps Transcriptions
  19. Support:Firmware V13r3 product/13r3/firmware 138043 (sr34) available
  20. Support:Firmware V14r2 product/14r2/firmware 1420574 (sr17) available
Retrieved from "https://wiki.innovaphone.com/index.php?title=Main_Page&oldid=78859"