Reference13r1:Install/Upgrade with external App Platform: Difference between revisions

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= Troubleshooting =
= Troubleshooting =
== Wrong App Platform Credentials ==
== Wrong App Platform Password ==
  AppWebsocket(manager) ws://[App-Platform]/manager innovaphone.appwebsocket.connection.js:40:13
  opened ws://172.16.80.227/manager location http://172.16.80.229/131963/install.htm
opened ws://[App-Platform]/manager location http://[App-Platform]/131963/install.htm innovaphone.appwebsocket.connection.js:66:17
  send: {"mt":"AppChallenge"}
  send: {"mt":"AppChallenge"} innovaphone.appwebsocket.connection.js:301:21
  recv: {"mt":"AppChallengeResult","challenge":"123456789"}
  recv: {"mt":"AppChallengeResult","challenge":"123456789"} innovaphone.appwebsocket.connection.js:77:21
  send: {"mt":"AppLogin","app":"manager","domain":"","sip":"manager","guid":"00000000000000000000000000000000","dn":"Admin","digest":"123456789","pbxObj":"manager"}
  send: {"mt":"AppLogin","app":"manager","domain":"","sip":"manager","guid":"00000000000000000000000000000000","dn":"Admin","digest":"123456789","pbxObj":"manager"} innovaphone.appwebsocket.connection.js:301:21
  <span style="color: red">recv: {"mt":"AppLoginResult","app":"manager"}</span>
  <span style="color: red">recv: {"mt":"AppLoginResult","app":"manager","ok":true} innovaphone.appwebsocket.connection.js:77:21</span>
  closing
  AppWebsocket(manager) ws://[App-Platform]/manager innovaphone.appwebsocket.connection.js:40:13
  reconnect in 1000ms
  opened ws://[App-Platform]/manager location http://[App-Platform]/131963/install.htm innovaphone.appwebsocket.connection.js:66:17
  closed
  send: {"mt":"AppChallenge"} innovaphone.appwebsocket.connection.js:301:21
 
recv: {"mt":"AppChallengeResult","challenge":"123456789"} innovaphone.appwebsocket.connection.js:77:21
There should be a positive websocket repsonse like
send: {"mt":"AppLogin","app":"manager","domain":"","sip":"manager","guid":"00000000000000000000000000000000","dn":"Admin","digest":"123456789","pbxObj":"manager"} innovaphone.appwebsocket.connection.js:301:21
  recv: {"mt":"AppLoginResult","app":"manager","ok":true}
  <span style="color: red">recv: {"mt":"AppLoginResult","app":"manager"} innovaphone.appwebsocket.connection.js:77:21</span>
<span style="color: red">closing innovaphone.appwebsocket.connection.js:229:21</span>
<span style="color: red">reconnect in 1000ms innovaphone.appwebsocket.connection.js:239:21</span>
<span style="color: red">closed innovaphone.appwebsocket.connection.js:211:30</span>

Latest revision as of 08:49, 21 August 2019

Upgrade of an existing PBX. The App Platform will be installed on an additional device or an existing virtual machine can be used.

Attention: The upgrade overwrites some existing configurations of the device. This concerns Settings like

  • Network Settings like DNS, STUN or IP TOS values
  • Destinations for logging or writing of CDRs CDRs
  • HTTP Client Authentication
  • HTTP Server ports

In Addition PBX objects are created, which will potentially overwrite existing objects with the same name. These include Alarms, Apps, AP, Calendar Admin, Call List, CallListApi, Config Admin, Config User, Contacts Admin, ContactsApi, Events, Fax, Files, FilesApi, Logging, MessagesApi, Mobility, Profile, Reporting, Users, Users Admin, UsersApi.

Troubleshooting

Wrong App Platform Password

opened ws://172.16.80.227/manager location http://172.16.80.229/131963/install.htm
send: {"mt":"AppChallenge"}
recv: {"mt":"AppChallengeResult","challenge":"123456789"}
send: {"mt":"AppLogin","app":"manager","domain":"","sip":"manager","guid":"00000000000000000000000000000000","dn":"Admin","digest":"123456789","pbxObj":"manager"}
recv: {"mt":"AppLoginResult","app":"manager"}
closing
reconnect in 1000ms
closed

There should be a positive websocket repsonse like 

recv: {"mt":"AppLoginResult","app":"manager","ok":true}
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