Main Page: Difference between revisions

Latest revision as of 12:06, 22 August 2025

Remote Support

Download Remote Control

innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation.
As Remote Support Tool, we use our own product Remote Control (more info).

You can download the Remote Control client already or use the support link received from our support team.
After installing and opening the client you can pass the shown ID or use the received link to request the support session.

Searching

Searching in wiki works, but is sometimes cumbersome. However, you can have Google do the job for you. Try site:innovaphone.com your search terms to search the innovaphone sites for matches!

If you still don't find what you are looking for, drop us a message

Latest News

Lmi (talk) 12:06, 22 August 2025 (CEST)

Version 15r1 Service Release 5 is now available from the download page.

Lmi (talk) 12:06, 22 August 2025 (CEST)

Version 14r2 Service Release 13 is now available from the download page.

Lmi (talk) 12:06, 22 August 2025 (CEST)

Version 13r3 Service Release 30 is now available from the download page.

Tfu (talk) 15:28, 13 March 2025 (CEST)

Wireless Handset Firmware IP73 1012 (6.1.13) released is now available from the App store.

Msu (talk) 15:54, 18 February 2025 (CEST)

Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2) is now available from the App store.

Msu (talk) 15:54, 18 February 2025 (CEST)

Wireless Handset Firmware D83 10002 (2.0.5) is now available from the App store.

Afi 15:38, 6 February 2023 (CET)

Wireless Handset Firmware IP62 3040621 (6.2.7) is now available from the App store.

Afi 13:13, 6 February 2023 (CET)

WinPDM Software 3130113 (4.1.8) is now available from the App store.

Afi 12:46, 16 June 2021 (CEST))

TAPI Service Provider 8188 (hotfix21) is now available from the Software download area.

Afi 18:21, 12 October 2020 (CEST)

Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8) is now available from the App store.

Afi 21:30, 27 March 2020 (CET)

Wireless Package hotfix 19 is now available from the V9 download area.

@@ Line 2: / Line 2: @@
 <!-- Message of the day -->
 <div style="margin:0px; margin-right:10px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0em 1em;">
 == Remote Support ==
+[[Image:RemoteControl-click.png|left|60px|RemoteControl.png/|Download Remote Control|link=https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe]]
+innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation.<br/>
+As Remote Support Tool, we use our own product Remote Control ([https://www.innovaphone.com/en/all-apps/apps-to-work-with/remote-control-app.html more info]).
+You can '''[https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe download]''' the Remote Control client already or use the support link received from our support team.<br/>
-[https://get.anydesk.com/PK8coqHH/AnyDesk.exe Download Anydesk]
+After installing and opening the client you can '''pass the shown ID''' or '''use the received link''' to request the support session.
-== Before you try to use this wiki ==
-To get access '''[[Account_Creation|READ THIS FIRST]]''', make sure you [[Special:Userlogin|log in]] and have [[Account_Creation|your account authorized]].
-You may then modify most of the articles and even add new ones.  We hope for a rich and useful platform for professional innovaphone users to emerge this way.
-To make sure you understand the terms of use, have a quick look at the [[innovaphone-wiki:About | legal stuff]].  But do not waste too much time there!  Instead, rather browse through the information provided.  There are various hopefully useful links in the sidebar on the left.
 == Searching ==
-Searching in wiki works, but is sometimes cumbersome.  However, you can have google do the job for you.  Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!
+Searching in wiki works, but is sometimes cumbersome.  However, you can have Google do the job for you.  Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!
-If you still don't find what you are looking for, [mailto:presales-at-innovaphone-dot-com drop us a message]
+If you still don't find what you are looking for, [mailto:presales@innovaphone.com drop us a message]
 </div>
@@ Line 27: / Line 22: @@
 == Latest News ==
-<p align="right">[[User:Afi|Afi]] 12:19, 8 October 2019 (CEST)</p>
-[[Support:Wireless_Handset_Firmware_and_Management_Software_product/9.00/wireless_100034_%28hotfix17%29_available | Wireless Package hotfix 17]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].
-<p align="right">[[User:Smayoral|sma]] 13:49, 17 September 2019 (CEST)</p>
+<p align="right">[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 12:06, 22 August 2025 (CEST)</p> [[Support:Firmware 15r1 product/15r1/firmware 1510552 (sr5) available | Version 15r1 Service Release 5]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
-[[Support:Linux_Application_Platform_100266_(sr59)_available | Linux Application Platform V10 100266 sr59]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
-<p align="right">[[User:Smayoral|sma]] 13:49, 17 September 2019 (CEST)</p>
+<p align="right">[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 12:06, 22 August 2025 (CEST)</p> [[Support:Firmware 14r2 product/14r2/firmware 1420541 (sr13) available | Version 14r2 Service Release 13]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
-[[Support:Innovaphone_Reporting_100266_(sr59)_available | innovaphone Reporting V10 100266 sr59]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
-<p align="right">[[User:Smayoral|sma]] 13:49, 17 September 2019 (CEST)</p>
+<p align="right">[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 12:06, 22 August 2025 (CEST)</p> [[Support:Firmware 13r3 product/13r3/firmware 138032 (sr30) available | Version 13r3 Service Release 30]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
-[[Support:Innovaphone_Fax_100266_(sr59)_available | innovaphone Fax V10 100266 sr59]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
-<p align="right">[[User:Smayoral|sma]] 13:49, 17 September 2019 (CEST)</p>
+<p align="right">[[User:Tfu|Tfu]] ([[User talk:Tfu&action=edit&redlink=1|talk]]) 15:28, 13 March 2025 (CEST)</p>
-[[Support:Innovaphone_Exchange_Calendar_Connector_100266_(sr59)_available | innovaphone Exchange Calendar Connector V10 100266 sr59]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
+[[Support:Wireless Handset Firmware IP73 1012 (6.1.13) released| Wireless Handset Firmware IP73 1012 (6.1.13) released]] is now available from the [https://store.innovaphone.com/release/download.htm App store].
-<p align="right">[[User:Lbu|Lbu]] 12:25, 13 September 2019 (CEST)</p>
+<p align="right">[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)</p>
-[[Support:Firmware V13r1/13r1/firmware 132075 (sr 5) available | Version 13r1  Service Release 5]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
+[[Support:Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2) released| Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].
-<p align="right">[[User:Lbu|Lbu]] 12:25, 13 September 2019 (CEST)</p>
+<p align="right">[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)</p>
-[[Support:Firmware V12r2 12r2/firmware 125637 (sr 27) available | Version 12r2 Service Release 27]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
+[[Support:Wireless Handset Firmware D83 10002 (2.0.5) released| Wireless Handset Firmware D83 10002 (2.0.5)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].
-<p align="right">[[User:Lbu|Lbu]] 17:27, 12 September 2019 (CEST)</p>
+<p align="right">[[User:Afi|Afi]] 15:38, 6 February 2023 (CET)</p>
-[[Support:Firmware V12r1 12r1/firmware 121280 (sr 31) available | Version 12r1 Service Release 31]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
+[[Support:Wireless Handset Firmware IP62 3040621 (6.2.7) released| Wireless Handset Firmware IP62 3040621 (6.2.7)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].
-<p align="right">[[User:Lbu|Lbu]] 17:21, 12 September 2019 (CEST)</p>
+<p align="right">[[User:Afi|Afi]] 13:13, 6 February 2023 (CET)</p>
-[[Support:Firmware V11r2 11r2/firmware 113746 (sr 46) available | Version 11r2 Service Release 46]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
+[[Support:WinPDM Software 3130113 (4.1.8) released| WinPDM Software 3130113 (4.1.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].
-<p align="right">[[User:kwa|kwa]] 12:00, 28 August 2019 (CET)</p>
+<p align="right">[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))</p>
-[[Support:Recording_Build_120900_available | innovaphone Recording SR27 build 120900]] is now available from the [http://download.innovaphone.com/ice/10.00/#recording V10 download area].
+[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].
-<p align="right">[[User:Jfr|Jfr]] 14:48, 20 August 2019 (CEST)</p>
+<p align="right">[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)</p>
-[[Support:Firmware V13r1/13r1/firmware 132035 (sr 4) available | Version 13r1  Service Release 4]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
+[[Support:Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8) released| Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].
-<p align="right">[[User:Jfr|Jfr]] 13:15, 19 August 2019 (CEST)</p>
+<p align="right">[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)</p>
-[[Support:Firmware V12r2 12r2/firmware 125619 (sr 26) available | Version 12r2 Service Release 26]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
+[[Support:Wireless Handset Firmware and Management Software product/9.00/wireless 100037 (hotfix19) available| Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].
-<p align="right">[[User:kwa|kwa]] 13:00, 7 August  2018 (CEST)</p>
+<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">
-[[Support:IQM_Build_8025600_available | Support:IQM Build 8025600 Hotfix29]] is now available from the [http://download.innovaphone.com/ice/8.00/#iqm V8 download area].
-<p align="right">[[User:kwa|kwa]] 13:00, 9 July  2018 (CEST)</p>
-[[Support:IQM_Build_8025500_available | Support:IQM Build 8025500 Hotfix28]] is now available from the [http://download.innovaphone.com/ice/8.00/#iqm V8 download area].
-<p align="right">[[User:Jfr|Jfr]] 14:12, 12 August 2019 (CEST)</p>
-[[Support:Firmware V12r1 12r1/firmware 121277 (sr 30) available | Version 12r1 Service Release 30]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
-<p align="right">[[User:Jfr|Jfr]] 14:12, 12 August 2019 (CEST)</p>
-[[Support:Firmware V11r2 11r2/firmware 113741 (sr 45) available | Version 11r2 Service Release 45]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
-<p align="right">[[User:Hna|Hna]] 10:16, 8 July 2019 (CEST)</p>
-[[Support:Firmware V10.00/10.00/firmware 101417 (sr 51) available | Version 10.00 Service Release 51]] is now available from the new [http://store.innovaphone.com/release/download.htm download page].
-<p align="right">[[User:kwa|kwa]] 12:00, 11 March 2019 (CET)</p>
-[[Support:Recording_Build_120700_available | innovaphone Recording SR26 build 120700]] is now available from the [http://download.innovaphone.com/ice/10.00/#recording V10 download area].
-<p align="right">[[User:Dde|Dde]] 09:20, 13 May 2019 (CEST)</p>
-[[Howto:Firmware_Upgrade_V12r2_V13r1 | Version 13r1 final]] is now available from the new [http://store.innovaphone.com/release/download.htm download page].
-<p align="right">[[User:Ckl|ckl]] 18:18, 23 April 2019 (CEST)</p>
-[[Support:V8 only applications product/8.00/apps 8000062 (hotfix24) available|V8 applications hotfix24]] is now available from the [http://download.innovaphone.com/ice/8.00/#apps V8 download area].
-<p align="right">[[User:kwa|kwa]] 12:00, 11 March 2019 (CET)</p>
-[[Support:Recording_Build_120500_available | innovaphone Recording SR25 build 120500]] is now available from the [http://download.innovaphone.com/ice/10.00/#recording V10 download area].
-<p align="right">[[User:kwa|kwa]] 13:00, 07 March  2019 (CEST)</p>
-[[Support:IQM_Build_8025300_available | Support:IQM Build 8025300 Hotfix27]] is now available from the [http://download.innovaphone.com/ice/8.00/#iqm V8 download area].
-<p align="right">[[User:kwa|kwa]] 17:00, 05 September 2018 (CET)</p>
-[[Support:Recording_Build_119900_available | innovaphone Recording SR23 build 119900]] is now available from the [http://download.innovaphone.com/ice/10.00/#recording V10 download area].
-<p align="right">[[User:kwa|kwa]] 12:00, 9 July  2018 (CEST)</p>
-[[Support:IQM_Build_8024500_available | Support:IQM Build 8024500 Hotfix25]] is now available from the [http://download.innovaphone.com/ice/8.00/#iqm V8 download area].
 == New Articles ==
-{{Special:Newpages/8,namespace=Howto,namespace=Support,namespace=Reference,namespace=Reference7,namespace=Reference8}}
+<!-- https://www.mediawiki.org/wiki/Extension:Newest_Pages -->
+{{Special:Newestpages/all/20}}
 </div>
 <div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em; font-size:1">
 == More innovaphone Ressources ==
 * [http://www.innovaphone.com Home Page]
 * [http://download.innovaphone.com Download Site ]
 * [http://my.innovaphone.com my.innovaphone ]
 * [http://mantis.innovaphone.com/ Ticketing System ]
-* [[Support:What are the Roadmap Documents? | Roadmaps ]]
 </div>

Main Page: Difference between revisions

Latest revision as of 12:06, 22 August 2025

Remote Support

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