Reference13r1:Apps/PbxManager/Waiting Queues: Difference between revisions
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New page: Configure your Waiting queues = Add a Waiting Queue = ; Waiting Queue : Long Name of the PBX object ; SIP : Name of the PBX object ; Number : Number of the PBX object = Edit a Waiting ... |
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Configure your Waiting | Configure your Waiting Queues | ||
= Add a Waiting Queue = | == Add a Waiting Queue == | ||
; Waiting Queue | ; Waiting Queue | ||
: Long Name of the PBX object | : Long Name of the PBX object | ||
| Line 11: | Line 11: | ||
: Number of the PBX object | : Number of the PBX object | ||
= Edit a Waiting Queue = | == Edit a Waiting Queue == | ||
; Waiting Queue | ; Waiting Queue | ||
: Long Name of the PBX object | : Long Name of the PBX object | ||
| Line 21: | Line 21: | ||
: Number of the PBX object | : Number of the PBX object | ||
== Call forwarding == | === Call forwarding === | ||
Configure Call | Configure Call forwardings | ||
Structure of a forwarding rule: | Structure of a forwarding rule: | ||
| Line 42: | Line 42: | ||
| | | | ||
|} | |} | ||
=== Announcements === | |||
The 1st announcement is played once when the call is connected. When the 1st announcement is complete, the 2nd announcement is played repeatedly. If there is no 2nd announcement, the caller will be disconnected when the 1st announcement is completed. | |||
; Announcement 1 | |||
: [[{{NAMESPACE}}:PBX/Objects/Waiting_Queue#Announcements|See Announcement specific configuration]] | |||
; Announcement 2 | |||
: [[{{NAMESPACE}}:PBX/Objects/Waiting_Queue#Announcements|See Announcement specific configuration]] | |||
=== Agents === | |||
Select the Agents | |||
=== Settings === | |||
[[{{NAMESPACE}}:PBX/Objects/Waiting_Queue|See Waiting Queue specific configuration options]] | |||
=== DMTF two stage dialing === | |||
[[{{NAMESPACE}}:PBX/Objects/Waiting_Queue##DTMF_destinations|See DTMF specific configuration]] | |||
= Related Articles = | |||
* [[Courseware:IT_Connect_-_07_Waiting_Queues]] | |||
* [[{{NAMESPACE}}:PBX/Objects/Waiting_Queue]] | |||
Latest revision as of 14:35, 10 April 2025
Configure your Waiting Queues
Add a Waiting Queue
- Waiting Queue
- Long Name of the PBX object
- SIP
- Name of the PBX object
- Number
- Number of the PBX object
Edit a Waiting Queue
- Waiting Queue
- Long Name of the PBX object
- SIP
- Name of the PBX object
- Number
- Number of the PBX object
Call forwarding
Configure Call forwardings
Structure of a forwarding rule:
| Parameter | Type | Target | Condition | Boolean | Save | Delete |
|---|---|---|---|---|---|---|
| Hint | Always (cfu) On busy (cfb) On no repsonse (cfnr) |
Number or Name | true/false |
Announcements
The 1st announcement is played once when the call is connected. When the 1st announcement is complete, the 2nd announcement is played repeatedly. If there is no 2nd announcement, the caller will be disconnected when the 1st announcement is completed.
- Announcement 1
- See Announcement specific configuration
- Announcement 2
- See Announcement specific configuration
Agents
Select the Agents
Settings
See Waiting Queue specific configuration options
DMTF two stage dialing
See DTMF specific configuration