Howto:Messaging with IP Phones: Difference between revisions

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(New page: ==Applies To== This information applies to * IP200, IP202, IP110, IP200A, IP230, IP72 V6SR2 Build 08-60900.18 and later. <!-- Keywords: Message, Messages --> ==More Information== Lates...)
 
 
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This information applies to
This information applies to


* IP200, IP202, IP110, IP200A, IP230, IP72 V6SR2
* IP110, IP200A, IP230, IP240, IP72
Build 08-60900.18 and later.
* innovaphone PBX
* V7
Build 08-70066 and later.


<!-- Keywords: Message, Messages -->
<!-- Keywords: Message, Messages -->
Line 14: Line 16:
This may be addressed afterwards.
This may be addressed afterwards.


===System Requirements===
For Messaging Server (Avics) messaging mode, see [[Howto:Innovaphone Messaging Server Interface]].
 
==System Requirements==
At least 2 innovaphone Telephones H.323/SIP registered at innovaphone PBX.
At least 2 innovaphone Telephones H.323/SIP registered at innovaphone PBX.


===Configuration===
==Usage==
 
Activate messaging through command line interface (http or usbload interactive)
 
http://x.x.x.x/!config change PHONE USER /text-messaging
http://x.x.x.x/!config write
http://x.x.x.x/!config activate


Note: Messaging has to be activated on both (sending/receiving) phones.
===Sending messages through Messages Menu===
#  In Main Menu, go to "Messages" submenu
#  Choose "New Message"
#  Type in the destination number (alias) in the top-most entry field
#  Type message
#  Send by pressing Menu/Send key
#  Popup screen informs if the message has been sent sucessfully


===Usage===
===Sending messages through prepared Dial===
#  Type destination number or H.323/SIP alias
#  Press Menu key - "Send Message"
#  Type message
#  The destination number (alias) can be edited in the top-most entry field
#  Send by pressing Menu/Send key
#  Popup screen informs if the message has been sent sucessfully


====Sending messages====
===Receiving messages===
1. Type destination number or H.323/SIP alias
# In idle mode, the incoming message is being displayed on a screen. Special message ring tone is played. Pressing any key stops the ring. The message sending party can be called back by pressing the hook key.
2. Press Menu key - New Message
# With at least one connected call, the incoming message number/alias is displayed in the status line. Special intrusion tone is played. The missed message counter is incremented.  
3a. Type message
# In dialing and ringing states, the message is received silently. The missed message counter is incremented.
3b. The destination number (alias) can be edited in the topmost entry field
4. Send by pressing Menu/Send key
5. Popup screen informs if the msg. has ben sent sucessfully


Notes:
===Managing incoming messages===
- The message is currently not stored in a Sent-Messages list
#  In Main Menu, go to "Messages" submenu
- The message length is limited to viewable window
#  Choose "Messages (incoming)" subemnu
##  The missed messages counter is resetted upon enetering this menu
#  Scroll up and down in the chronologically sorted list, activate messages to see the text
## The message sending party can be called back by pressing the hook key.
# Invoke Action key, from here:
## The sending party number can be used as a prepared dial string ("Indirect dialling")
## An answer to the sending party can be sent ("Reply Message")
## Delete this message
## Delete all messages


====Receiving messages====
===Managing outgoing messages===
1.a In idle mode, the incoming message is being displayed on a screen. Special message ring tone is played.
#  In Main Menu, go to "Messages" submenu
1.b In active mode, the incoming is being displayed on a screen. Special intrusion tone is played.
#  Choose "Messages (outgoing)" subemnu
2.  Pressing any key stops the ring. The message sending party can be called back by pressing the hook key.
##  The missed messages counter is resetted upon enetering this menu
#  Scroll up and down in the chronologically sorted list, activate messages to see the text
## The message sending party can be called back by pressing the hook key.
# Invoke Action key, from here:
## The sending party number can be used as a prepared dial string ("Indirect dialling")
## The message can be resent (not immediately, but being used as a template in the first step) ("Send Message")
## Delete this message
## Delete all messages


====Managing messages====
===Managing the message ring tone===
1.  Navigate to Menu-Call Lists-Messages (incoming)
# Navigate thorough main menu to User List -> User -> Ring Melody -> Ring Melody (ring)
2.  Activate messages to see the text
# Configure the ring tone and save changes by pressing the Menu button
3.  The message sending party can be called back by pressing the hook key.
4.  Invoke Action key, from here:
4.a The sending party number can be used as a prepared dial string
4.b An answer to the sending party can be sent
4.c Delete this message
4.d Delete all messages


===Leaving a message for busy subscriber===
If the subscriber You have called is busy, press the menu key which besides "Recall" and "Redial" also offers a shortcut "Send Message" and automatically copies the dialed numer to message destination field.


===Known Problems===
===Sending an Out-of-Office Message to calling subscriber===
# Navigate through main menu to User Setup -> Do not Disturb
# As Action, choose Out of Office, a button Out of Office Msg. will appear at the screen bottom
# Activate button Out of Office Msg., enter the message e.g. "lunch time" or "holiday till x.y", save with menu key
# Actiavte DnD mode by settings the uppermost choice to On
# From now on, every caller will be sent an Out-of-Office-Message upon calling the subscriber


- Some older PBX versions caused problems with H.323 based registrations, change the registration to use SIP or upgrade the PBX firmware




Latest revision as of 14:00, 20 January 2009

Applies To

This information applies to

  • IP110, IP200A, IP230, IP240, IP72
  • innovaphone PBX
  • V7

Build 08-70066 and later.


More Information

Latest innovaphone builds contain an initial messaging implementation. The basic idea is the ability to send and receive messages using innovaphone telephones. Interoperability with other 3rd party messaging systems and GSM - SMS service is in the first step not an issue. This may be addressed afterwards.

For Messaging Server (Avics) messaging mode, see Howto:Innovaphone Messaging Server Interface.

System Requirements

At least 2 innovaphone Telephones H.323/SIP registered at innovaphone PBX.

Usage

Sending messages through Messages Menu

  1. In Main Menu, go to "Messages" submenu
  2. Choose "New Message"
  3. Type in the destination number (alias) in the top-most entry field
  4. Type message
  5. Send by pressing Menu/Send key
  6. Popup screen informs if the message has been sent sucessfully

Sending messages through prepared Dial

  1. Type destination number or H.323/SIP alias
  2. Press Menu key - "Send Message"
  3. Type message
  4. The destination number (alias) can be edited in the top-most entry field
  5. Send by pressing Menu/Send key
  6. Popup screen informs if the message has been sent sucessfully

Receiving messages

  1. In idle mode, the incoming message is being displayed on a screen. Special message ring tone is played. Pressing any key stops the ring. The message sending party can be called back by pressing the hook key.
  2. With at least one connected call, the incoming message number/alias is displayed in the status line. Special intrusion tone is played. The missed message counter is incremented.
  3. In dialing and ringing states, the message is received silently. The missed message counter is incremented.

Managing incoming messages

  1. In Main Menu, go to "Messages" submenu
  2. Choose "Messages (incoming)" subemnu
    1. The missed messages counter is resetted upon enetering this menu
  3. Scroll up and down in the chronologically sorted list, activate messages to see the text
    1. The message sending party can be called back by pressing the hook key.
  4. Invoke Action key, from here:
    1. The sending party number can be used as a prepared dial string ("Indirect dialling")
    2. An answer to the sending party can be sent ("Reply Message")
    3. Delete this message
    4. Delete all messages

Managing outgoing messages

  1. In Main Menu, go to "Messages" submenu
  2. Choose "Messages (outgoing)" subemnu
    1. The missed messages counter is resetted upon enetering this menu
  3. Scroll up and down in the chronologically sorted list, activate messages to see the text
    1. The message sending party can be called back by pressing the hook key.
  4. Invoke Action key, from here:
    1. The sending party number can be used as a prepared dial string ("Indirect dialling")
    2. The message can be resent (not immediately, but being used as a template in the first step) ("Send Message")
    3. Delete this message
    4. Delete all messages

Managing the message ring tone

  1. Navigate thorough main menu to User List -> User -> Ring Melody -> Ring Melody (ring)
  2. Configure the ring tone and save changes by pressing the Menu button

Leaving a message for busy subscriber

If the subscriber You have called is busy, press the menu key which besides "Recall" and "Redial" also offers a shortcut "Send Message" and automatically copies the dialed numer to message destination field.

Sending an Out-of-Office Message to calling subscriber

  1. Navigate through main menu to User Setup -> Do not Disturb
  2. As Action, choose Out of Office, a button Out of Office Msg. will appear at the screen bottom
  3. Activate button Out of Office Msg., enter the message e.g. "lunch time" or "holiday till x.y", save with menu key
  4. Actiavte DnD mode by settings the uppermost choice to On
  5. From now on, every caller will be sent an Out-of-Office-Message upon calling the subscriber
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