ReleaseNotes8:IQM: Difference between revisions
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|valign=top nowrap=true| | |valign=top nowrap=true|[http://mantis.innovaphone.com/view.php?id=117326 117326] | ||
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|Enhanced Queue Statistic Data | |Enhanced Queue Statistic Data | ||
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If calls in the Queue gives up the total waiting time is not added correctly. This happens just for call giving up in the queue, not if the call is the first (actual) one. Even the Excel statistics shows wrong data, but in this case the waiting time of abandoned calls is not count at all.<br/><br/>Solved in Build 80027<br/>See also ticket ###122592### | If calls in the Queue gives up the total waiting time is not added correctly. This happens just for call giving up in the queue, not if the call is the first (actual) one. Even the Excel statistics shows wrong data, but in this case the waiting time of abandoned calls is not count at all.<br/><br/>Solved in Build 80027<br/>See also ticket ###122592### | ||
=== Excel and Node === | |||
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|<font><font color="red">Assigned</font></font> | |||
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|[http://mantis.innovaphone.com/view.php?id=124522 124522] | |||
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Excel functions still not work in some installations, basically because a excel dl list not installed automatically. If the dll is present because e newer excel in installed the system recovers and anything works, in older excel installations not. See also ###123441###.<br/>If Agents are working in nodes the wrap-up will not word. This is because the relative routines are e164 instead of CN bases. See also ###124419###.<br/>Both issues solved with Build 80030.<br/> | |||
=== Other Bug Fixes === | === Other Bug Fixes === | ||
Revision as of 00:34, 2 August 2014
This roadmap describes the 2012 iQM.
This article is generated automatically. Do not edit! Please see the disclaimer before using the information presented here!
2012 Hotfix 1
Changes included in Version 2012 Hotfix 1 Definition
New Features
iQM automatic excel report just for queue
| Status | Assigned |
| Id | 123763 |
From Build 8.0025 on in the setup can be selected if the automatic excel report using exchange contains the waiting queue data and the agent data or just one of the two statistics.
see also ###119792###
Other new Features
| 117326 | kwa | Enhanced Queue Statistic Data |
Bug Fixes
Agent View on iQM Server
| Status | Assigned |
| Id | 119792 |
Agent view window in iQM server was oldstile and not well sincronized.
Fixed with build 80019
See also ###119069
Error in Excel processing
| Status | Closed |
| Id | 123766 |
For older Excel versions a dll was missing, that caused different types of Excel errors.
Solved with build 80025
See ###123441
Phone not ok
| Status | Closed |
| Id | 123767 |
?Phone not ok? is detected even if the agent phone is registered.
Solved with build 80025
See ###123594###
Wrap up time
| Status | Assigned |
| Id | 123769 |
Up to this version this is done at the end of the call, but if in this moment there are other calls and/or heavy traffic or a slowdowns in the PBX and/or the iQM it could happen that the call is ?faster? than the logout of the group and the phone rings.
From build 80025 on the logout is done when the agent answers the call.
See ###121235### and ###122985###
Total waiting time wrong for abandoned calls
| Status | Assigned |
| Id | 124456 |
If calls in the Queue gives up the total waiting time is not added correctly. This happens just for call giving up in the queue, not if the call is the first (actual) one. Even the Excel statistics shows wrong data, but in this case the waiting time of abandoned calls is not count at all.
Solved in Build 80027
See also ticket ###122592###
Excel and Node
| Status | Assigned |
| Id | 124522 |
Excel functions still not work in some installations, basically because a excel dl list not installed automatically. If the dll is present because e newer excel in installed the system recovers and anything works, in older excel installations not. See also ###123441###.
If Agents are working in nodes the wrap-up will not word. This is because the relative routines are e164 instead of CN bases. See also ###124419###.
Both issues solved with Build 80030.
Other Bug Fixes
| 117080 | kwa | iQM Abbandoned Calls Dashboard color change |
| 117794 | kwa | Excel |
| 119385 | kwa | French language ? support of special symbols |