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| This roadmap describes the 2012 iQM.<br/> | | This roadmap describes the 2012 iQM.<br/> |
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| This article is generated automatically. Do not edit!
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| Please see ''[[Support:What is the DVL-Roadmap?|the disclaimer]]'' before using the information presented here!
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| = 2012 Hotfix 1 =
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| Changes included in Version 2012 Hotfix 1<!---->
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| [http://mantis.innovaphone.com/view.php?id=117016 Definition]
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| == New Features ==
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| === iQM automatic excel report just for queue ===
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| {|
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| |Status
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| |<font><font color="red">Assigned</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=123763 123763]
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| |}
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| From Build 8.0025 on in the setup can be selected if the automatic excel report using exchange contains the waiting queue data and the agent data or just one of the two statistics.<br/><br/>see also ###119792###
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| === Agents can be booked in/out group ===
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| {|
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| |Status
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| |<font><font color="green">Closed</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=124994 124994]
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| |}
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| If enabled in the agent setup an agent can also log in/out in the group any other agent. So a supervisor can enlarge or stretch the group in any moment. To do these just do a double click on the status cell of the agent.<br/>This feature is also available in the iQM server Agent view (without doing any setup). Note that there is a delay between the double click and the effective switching (some seconds).<br/>If this feature is just requested for the agent just the agent version has to be updated, if also in the server Agent view the switching is requestet also the server version must be updated.<br/>Available from build 80033 on.<br/>
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| === Mobile Agents ===
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| {|
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| |Status
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| |<font><font color="red">Assigned</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=126772 126772]
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| |}
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| There is a new option in the setup, ?Allow Agent Forking? : If checked an Agent can even be a not registered Phone, if a Forking e164 destination is configured in this user object the iQM consider that Agent like a registered one. So if he is in the group he will become calls, and the counter ?ready? will also count hose dummy forking extension. On start up anyway the error ?no registered Phone? appears (the triangle in the agent count), to avoid that switch on ?No Unreg Warning?. In the Agent list instead ?UREG!? a ?UNREG/FORK? is displayed if idle. Wrap up etc. will work like on a ?normal? Agent user.<br/><br/>Fixed in Build 80039, See also ###124378###
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| === Hourly Queue Status ===
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| {|
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| |Status
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| |<font><font color="red">Assigned</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=127589 127589]
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| |}
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| See<br/>http://wiki.innovaphone.com/index.php?title=Reference9:Concept_PBX-QueueMonitor#Hourly_Queue_Status [^]<br/> for details.<br/>Requires build 80041 or higher<br/><br/>See also ###127258###
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| === Enhanced Agent Recall list ===
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| {|
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| |Status
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| |<font><font color="red">Assigned</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=132073 132073]
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| |}
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| The list of the calls given up in the WQ is now updated in a different way. Same numbers (the same external user calls more than one time and gives up) are stored just in one line, the date/time of the latest call is displayed. If all 20 positions are full the iQM will overwrite first the jet recalled positions.<br/>Each line can be cleared (deleted) even manually.<br/>In the Agent view a threshold for free positions can be inserted (from 1 to 20). If the number of free positions goes under this threshold a warning triangle is displayed near the counter of missed calls in the list and the border of the counter becomes red. <br/>See also ###103735###<br/>
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| === Other new Features ===
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| {|
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| |valign=top nowrap=true|[http://mantis.innovaphone.com/view.php?id=117326 117326]
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| |valign=top nowrap=true|kwa
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| |Enhanced Queue Statistic Data
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| |-
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| |valign=top nowrap=true|'''[http://mantis.innovaphone.com/view.php?id=138614 138614]'''
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| |valign=top nowrap=true|kwa
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| |Build 80056
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| |}
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| == Bug Fixes ==
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| === Agent View on iQM Server ===
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| {|
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| |Status
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| |<font><font color="red">Assigned</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=119792 119792]
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| |}
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| Agent view window in iQM server was oldstile and not well sincronized.<br/>Fixed with build 80019<br/>See also ###119069
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| === Error in Excel processing ===
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| {|
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| |Status
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| |<font><font color="green">Closed</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=123766 123766]
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| |}
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| For older Excel versions a dll was missing, that caused different types of Excel errors.<br/><br/>Solved with build 80025<br/><br/>See ###123441
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| === Phone not ok ===
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| {|
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| |Status
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| |<font><font color="green">Closed</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=123767 123767]
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| |}
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| ?Phone not ok? is detected even if the agent phone is registered.<br/>Solved with build 80025<br/> <br/>See ###123594###
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| === Wrap up time ===
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| {|
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| |Status
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| |<font><font color="red">Assigned</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=123769 123769]
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| |}
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| Up to this version this is done at the end of the call, but if in this moment there are other calls and/or heavy traffic or a slowdowns in the PBX and/or the iQM it could happen that the call is ?faster? than the logout of the group and the phone rings.<br/>From build 80025 on the logout is done when the agent answers the call.<br/><br/>See ###121235### and ###122985###<br/>
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| === Total waiting time wrong for abandoned calls ===
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| {|
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| |Status
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| |<font><font color="red">Assigned</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=124456 124456]
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| |}
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| If calls in the Queue gives up the total waiting time is not added correctly. This happens just for call giving up in the queue, not if the call is the first (actual) one. Even the Excel statistics shows wrong data, but in this case the waiting time of abandoned calls is not count at all.<br/><br/>Solved in Build 80027<br/>See also ticket ###122592###
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| === Excel and Node ===
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| {|
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| |Status
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| |<font><font color="red">Assigned</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=124522 124522]
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| |}
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| Excel functions still not work in some installations, basically because a excel dl list not installed automatically. If the dll is present because e newer excel in installed the system recovers and anything works, in older excel installations not. See also ###123441###.<br/>If Agents are working in nodes the wrap-up will not word. This is because the relative routines are e164 instead of CN bases. See also ###124419###.<br/>Both issues solved with Build 80030.<br/>
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| === Position Dashboard and lounch parameter ===
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| {|
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| |Status
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| |<font><font color="green">Closed</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=124905 124905]
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| |}
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| If the Dashboard is minimized and the Agent Software terminated after a new startup the position is invalid and the window not visible.<br/>The parameter Ad-String in the setup for the Agent is not saved correct, therefore after a restart the option is again disabled.<br/>Fixed in Build 80031, See also #124825<br/>
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| === Queue Name - Phone not ready - Excel ===
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| {|
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| |Status
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| |<font><font color="red">Assigned</font></font>
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=125760 125760]
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| |}
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| If the Queue name is shorter than 3 digits it is not recognizes as valid. Now even one digit names are accepted. ###125280###<br/>IP Phone where detected as not ready even if they are fine.<br/>Average waiting time in the first resuming tab is wrong in the detail lines. Can be adjusted modifying the Excel formula, for newer month this is done automatically.<br/>Excel: wrong header labeling (row F and I inverted)<br/><br/><br/>Fixed in Build 80035
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| === Automatic Report ===
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| {|
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| |Status
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| |<font><font color="red">Assigned</font></font>
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| |-
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| |Id
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| |[http://mantis.innovaphone.com/view.php?id=125828 125828]
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| |}
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| Bug: Sending reports automatically works just for 6 times.<br/>Solved with build 80036<br/>
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| === Other Bug Fixes ===
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| {|
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| |valign=top nowrap=true|[http://mantis.innovaphone.com/view.php?id=117080 117080]
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| |valign=top nowrap=true|kwa
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| |iQM Abbandoned Calls Dashboard color change
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| |valign=top nowrap=true|'''[http://mantis.innovaphone.com/view.php?id=117794 117794]'''
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| |valign=top nowrap=true|kwa
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| |Excel
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| |valign=top nowrap=true|[http://mantis.innovaphone.com/view.php?id=119385 119385]
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| |valign=top nowrap=true|kwa
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| |French language ? support of special symbols
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| |valign=top nowrap=true|'''[http://mantis.innovaphone.com/view.php?id=133161 133161]'''
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| |valign=top nowrap=true|kwa
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| |Restore Counter
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| |valign=top nowrap=true|'''[http://mantis.innovaphone.com/view.php?id=133641 133641]'''
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| |valign=top nowrap=true|kwa
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| |Agent client shows cleared calls
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| |valign=top nowrap=true|'''[http://mantis.innovaphone.com/view.php?id=133710 133710]'''
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| |valign=top nowrap=true|kwa
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| |Recall LIst
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| |}
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This roadmap describes the 2012 iQM.