Howto:InnoStats - XQTING Reporting Engine: Difference between revisions
No edit summary |
No edit summary |
||
Line 39: | Line 39: | ||
Kampenstraat 27<br /> | Kampenstraat 27<br /> | ||
9552 Herzele<br /> | 9552 Herzele<br /> | ||
Belgium<br /> | |||
+32 475 345 555 | +32 475 345 555 | ||
<br /> | <br /> |
Revision as of 15:43, 16 May 2018
Product Name
InnoStats 2.0
Category
Reporting, Statistics
Description
Discover the efficiency of your telephone reception
Do you have any idea how long your customers, in average, have to wait before (s)he’s answered on the phone? What is your estimate on number of calls lost per month? Do you know whether people get lost in your IVR menus? If not, InnoStats can help you!
InnoStats is a web based software that provides comprehensive reporting on Innovaphone PBX traffic.
The Innovaphone PBX series supports advanced, complex call routing logic for your organization. It allows to combine a.o. IVR, announcement messages and queues according to your needs. With InnoStats, XQTING offers a web based tool to report on these Waiting Queue objects. An easy interface helps you to get results in just a couple of clicks. More advanced users can benefit from the powerful SQL query building tool. No programming skills are required. Three levels of users are defined for optimal use and safety: system administrator, manager and viewer. For each category of objects, one or more type of reports are available. Call lists: an overview of calls that comply with certain conditions (e.g. missed calls, calls outside office hours) Distribution report: graphical representation of choices made in IVR menus (e.g. % of the callers select option 1 in the main menu) Service report: provides information that allows you to check whether SLAs are met (e.g. % of the calls answered within 15”).
InnoStats reveals a wealth of call and caller information that was difficult to access and interpret up till now. Get your report of the day, the last 7 days, this month, or any period just by a couple of clicks. Interpret, change (bar, line, stacked, tiled) graphs according to your needs/preferences and save them as a .png so that you can use it for instance in a presentation.
System Requirements
In order to run InnoStats, you need:
- .NET framework 4.7.1
- InnoStats license file
- Microsoft SQL Server 2008R2 Express database (or better)
Installation
InnoStats comes with a automated setup and bootstrap wizard in which connection with the database and PBX are made and a first user is created.
Contact
Jan Vidts
XQTING
Kampenstraat 27
9552 Herzele
Belgium
+32 475 345 555
jan.vidts@xqting.be