ReleaseNotes8:IQM: Difference between revisions
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=== iQM automatic excel report just for queue === | |||
{| | |||
|Status | |||
|<font><font color="red">Assigned</font></font> | |||
|- | |||
|Id | |||
|[http://mantis.innovaphone.com/view.php?id=123763 123763] | |||
|} | |||
From Build 8.0025 on in the setup can be selected if the automatic excel report using exchange contains the waiting queue data and the agent data or just one of the two statistics.<br/><br/>see also ###119792### | |||
=== Other new Features === | === Other new Features === | ||
| Line 38: | Line 49: | ||
|} | |} | ||
Agent view window in iQM server was oldstile and not well sincronized.<br/>Fixed with build 80019<br/>See also ###119069 | Agent view window in iQM server was oldstile and not well sincronized.<br/>Fixed with build 80019<br/>See also ###119069 | ||
=== Error in Excel processing === | |||
{| | |||
|Status | |||
|<font><font color="red">Assigned</font></font> | |||
|- | |||
|Id | |||
|[http://mantis.innovaphone.com/view.php?id=123766 123766] | |||
|} | |||
For older Excel versions a dll was missing, that caused different types of Excel errors.<br/><br/>Solved with build 80025<br/><br/>See ###123441 | |||
=== Phone not ok === | |||
{| | |||
|Status | |||
|<font><font color="red">Assigned</font></font> | |||
|- | |||
|Id | |||
|[http://mantis.innovaphone.com/view.php?id=123767 123767] | |||
|} | |||
?Phone not ok? is detected even if the agent phone is registered.<br/>Solved with build 80025<br/> <br/>See ###123594### | |||
=== Wrap up time === | |||
{| | |||
|Status | |||
|<font><font color="red">Assigned</font></font> | |||
|- | |||
|Id | |||
|[http://mantis.innovaphone.com/view.php?id=123769 123769] | |||
|} | |||
Up to this version this is done at the end of the call, but if in this moment there are other calls and/or heavy traffic or a slowdowns in the PBX and/or the iQM it could happen that the call is ?faster? than the logout of the group and the phone rings.<br/>From build 80025 on the logout is done when the agent answers the call.<br/><br/>See ###121235### and ###122985###<br/> | |||
=== Other Bug Fixes === | === Other Bug Fixes === | ||
Revision as of 00:38, 25 July 2014
This roadmap describes the 2012 iQM.
This article is generated automatically. Do not edit! Please see the disclaimer before using the information presented here!
2012 Hotfix 1
Changes included in Version 2012 Hotfix 1 Definition
New Features
iQM automatic excel report just for queue
| Status | Assigned |
| Id | 123763 |
From Build 8.0025 on in the setup can be selected if the automatic excel report using exchange contains the waiting queue data and the agent data or just one of the two statistics.
see also ###119792###
Other new Features
| 117326 | kwa | Enhanced Queue Statistic Data |
Bug Fixes
Agent View on iQM Server
| Status | Assigned |
| Id | 119792 |
Agent view window in iQM server was oldstile and not well sincronized.
Fixed with build 80019
See also ###119069
Error in Excel processing
| Status | Assigned |
| Id | 123766 |
For older Excel versions a dll was missing, that caused different types of Excel errors.
Solved with build 80025
See ###123441
Phone not ok
| Status | Assigned |
| Id | 123767 |
?Phone not ok? is detected even if the agent phone is registered.
Solved with build 80025
See ###123594###
Wrap up time
| Status | Assigned |
| Id | 123769 |
Up to this version this is done at the end of the call, but if in this moment there are other calls and/or heavy traffic or a slowdowns in the PBX and/or the iQM it could happen that the call is ?faster? than the logout of the group and the phone rings.
From build 80025 on the logout is done when the agent answers the call.
See ###121235### and ###122985###
Other Bug Fixes
| 117080 | kwa | iQM Abbandoned Calls Dashboard color change |
| 117794 | kwa | Excel |
| 119385 | kwa | French language ? support of special symbols |