ReleaseNotes8:IQM

This roadmap describes the 2012 iQM.

This article is generated automatically. Do not edit! Please see the disclaimer before using the information presented here!

2012 Hotfix 1

Changes included in Version 2012 Hotfix 1 Definition

New Features

iQM automatic excel report just for queue

Status	Assigned
Id	123763

From Build 8.0025 on in the setup can be selected if the automatic excel report using exchange contains the waiting queue data and the agent data or just one of the two statistics.

see also ###119792###

Agents can be booked in/out group

Status	Closed
Id	124994

If enabled in the agent setup an agent can also log in/out in the group any other agent. So a supervisor can enlarge or stretch the group in any moment. To do these just do a double click on the status cell of the agent.
This feature is also available in the iQM server Agent view (without doing any setup). Note that there is a delay between the double click and the effective switching (some seconds).
If this feature is just requested for the agent just the agent version has to be updated, if also in the server Agent view the switching is requestet also the server version must be updated.
Available from build 80033 on.

Mobile Agents

Status	Assigned
Id	126772

There is a new option in the setup, ?Allow Agent Forking? : If checked an Agent can even be a not registered Phone, if a Forking e164 destination is configured in this user object the iQM consider that Agent like a registered one. So if he is in the group he will become calls, and the counter ?ready? will also count hose dummy forking extension. On start up anyway the error ?no registered Phone? appears (the triangle in the agent count), to avoid that switch on ?No Unreg Warning?. In the Agent list instead ?UREG!? a ?UNREG/FORK? is displayed if idle. Wrap up etc. will work like on a ?normal? Agent user.

Fixed in Build 80039, See also ###124378###

Hourly Queue Status

Status	Assigned
Id	127589

See
http://wiki.innovaphone.com/index.php?title=Reference9:Concept_PBX-QueueMonitor#Hourly_Queue_Status [^]
for details.
Requires build 80041 or higher

See also ###127258###

Other new Features

117326

kwa

Enhanced Queue Statistic Data

Bug Fixes

Agent View on iQM Server

Status	Assigned
Id	119792

Agent view window in iQM server was oldstile and not well sincronized.
Fixed with build 80019
See also ###119069

Error in Excel processing

Status	Closed
Id	123766

For older Excel versions a dll was missing, that caused different types of Excel errors.

Solved with build 80025

See ###123441

Phone not ok

Status	Closed
Id	123767

?Phone not ok? is detected even if the agent phone is registered.
Solved with build 80025

See ###123594###

Wrap up time

Status	Assigned
Id	123769

Up to this version this is done at the end of the call, but if in this moment there are other calls and/or heavy traffic or a slowdowns in the PBX and/or the iQM it could happen that the call is ?faster? than the logout of the group and the phone rings.
From build 80025 on the logout is done when the agent answers the call.

See ###121235### and ###122985###

Total waiting time wrong for abandoned calls

Status	Assigned
Id	124456

If calls in the Queue gives up the total waiting time is not added correctly. This happens just for call giving up in the queue, not if the call is the first (actual) one. Even the Excel statistics shows wrong data, but in this case the waiting time of abandoned calls is not count at all.

Solved in Build 80027
See also ticket ###122592###

Excel and Node

Status	Assigned
Id	124522

Excel functions still not work in some installations, basically because a excel dl list not installed automatically. If the dll is present because e newer excel in installed the system recovers and anything works, in older excel installations not. See also ###123441###.
If Agents are working in nodes the wrap-up will not word. This is because the relative routines are e164 instead of CN bases. See also ###124419###.
Both issues solved with Build 80030.

Position Dashboard and lounch parameter

Status	Closed
Id	124905

If the Dashboard is minimized and the Agent Software terminated after a new startup the position is invalid and the window not visible.
The parameter Ad-String in the setup for the Agent is not saved correct, therefore after a restart the option is again disabled.
Fixed in Build 80031, See also #124825

Queue Name - Phone not ready - Excel

Status	Assigned
Id	125760

If the Queue name is shorter than 3 digits it is not recognizes as valid. Now even one digit names are accepted. ###125280###
IP Phone where detected as not ready even if they are fine.
Average waiting time in the first resuming tab is wrong in the detail lines. Can be adjusted modifying the Excel formula, for newer month this is done automatically.
Excel: wrong header labeling (row F and I inverted)


Fixed in Build 80035

Automatic Report

Status	Assigned
Id	125828

Bug: Sending reports automatically works just for 6 times.
Solved with build 80036

Other Bug Fixes

117080	kwa	iQM Abbandoned Calls Dashboard color change
117794	kwa	Excel
119385	kwa	French language ? support of special symbols