Reference9:Concept USB Headset
The IP222 and IP232 telephones provide USB ports. This document describes how to install, configure and use USB headsets on these phones.
Applies To
This information applies to
- IP222 and IP232
Firmware V9hotfix7 and later.
USB Headset Support is in beta as of V9hotfix7 and should thus not be used in production environments!
More Information
Disclaimer
Only the devices listed here has been tested or will be tested by innovaphone AG, therefore only these headsets are supported by us. But nevertheless you could not be sure, every device with the same label or the same part number will work in the same way, because of different product codes or modified firmware. So it is recommended to test the headset before buying.
It is also a good idea, to install the software attached to the headset on the PC and first connect the device to the PC to update the firmware and to pick out the specifications before using the headset with the phone.
Installation
Follow the vendor setup directions for using the headset with a PC but connect the USB plug of the headset to an USB slot of the IP2x2 phone. There is no need to install any vendor provided PC software.
Some headsets are designed to be connected both to a telephone via DHSG, AEI or a similar protocol and to a PC via USB. In this case you must also set up the headset for use with a PC, sometimes a special keypress is required to fix this setting.
Configuration
Although a USB headset is detected automatically when it is connected it needs to be explicitely enabled. This is required to let the phone know that the headset is really in use and should be served.
Enabling the headset has the following effects:
- a headset icon is displayed in the phone status line
- a normal inbound call is indicated by a ring tone in the headset (if this is supported by the headset)
- an automatically connected inbound call ((announcement, broadcast) is connected to the headset (not to the speaker as usual)
- a call initiated by pressing the Redial key while browsing a call list or a directory is connected to the headset
- a call initiated by pressing the Redial in indirect dialling mode is connected to the headset
The headset is enabled at the telephone either by setting "Menu/Phone Setup/Headset: On" or by a Headset function key with Mode: Enable. A Headset:Enable function key is more convenient for example when the headset is used only when the user leaves the telephone.
Call control
The IP2x2 telephones don't provide a hardware key to control the headset but if required a Headset function key with Mode: Control can be defined to setup/accept calls via headset directly on the telephone. Headset call control can be performed in different ways:
- by the Talk key on the headsets base station
- by the Talk key on the headset itself
- by the Headset:Control function key
- by the Redial key (outbound calls only)
By default setting up outbound calls via a Talk key is disabled to prevent entering offhook state when the user is far from phone. It can be enabled via the WEB interface by checking "Phone/Preferences/Start Outbound Call on Electronic Hook Switch (EHS) Signal".
For some headsets this is a must because they require that all call control is performed by a Talk key, otherwise the media connection between base and headset gets lost.
Outbound Calls
- enter a number and press Redial
- select an entry in a call list or a directory and press Redial
- press a Talk key and enter the number (if this function is enabled)
- press the Headset:Control function key and enter the number
To drop the call press a Talk key, the Disconnect key or the Headset:Control function key.
Inbound Calls
To accept an inbound call press a Talk key or the Headset:Control function key. To drop the call press a Talk key, the Disconnect or the the Headset:Control function key.
Volume control
Usually the headset provides it's own volume control and this should be preferred. The phone volume control can be used when the range of the headset volume control is not sufficient.
Microphone Mute
Usually the headset provides it's own Mute button and this should be preferred.
Known Problems
Monitor Mode does not work with USB headsets, i.e. the telephone speaker cannot switched on in addition to the headset.
Supported Headsets
Jabra (GN Netcom)
wireless
GN 9350e (Item No 9356-607-401, Product Code 0x9350)
Operation | Phone | Headset | Base | Phone | Headset | Base |
---|---|---|---|---|---|---|
connected | Jabra Link 14201-30 to DHSG port | directly to USB | ||||
Open phone line on target phone | not tested | not tested | not tested | YES | NO | NO |
Answer incoming call | not tested | not tested | not tested | YES | YES | YES |
End current call | not tested | not tested | not tested | YES | YES | YES |
Volume | not tested | not tested | not tested | YES | YES | YES |
Clean Audio Mode (Redial?) | not tested | not tested | not tested | YES | NO | NO |
Pro 9450 (Item No 9450-25-507-101, Product Code 0x1021)
If connected to USB at the headset base: 'PC audio control' must be set to 'Manual' via Jabra Control Center
(since V9hotfix12)
Operation | Phone | Headset | Base | Phone | Headset | Base |
---|---|---|---|---|---|---|
connected | Jabra Link 14201-30 to DHSG port | directly to USB | ||||
Open phone line on target phone | YES | YES | YES | YES | YES | YES |
Answer incoming call | YES | YES | YES | YES | YES | YES |
End current call | YES | YES | YES | YES | YES | YES |
Volume | YES | YES | N/A | YES | YES | N/A |
Mute | YES | YES | YES | YES | YES | YES |
Put current call on hold, and accept incoming call | YES | NO 1 | NO 1 | YES | NO 1 | NO 1 |
Reject incoming call | YES | NO 2 | NO 2 | YES | YES 3 | YES 3 |
Call last number dialed (mobile phones and supported softphones only) |
YES | NO 2 | NO 2 | YES | NO 2 | NO 2 |
Pro 9460 (Item No 9460-25-707-101, Product Code 0x1041)
If connected to USB at the headset base: 'PC audio control' must be set to 'Manual' via Jabra Control Center or Touch Screen
(since V9hotfix12)
Operation | Phone | Headset | Base | Phone | Headset | Base |
---|---|---|---|---|---|---|
connected | Jabra Link 14201-30 to DHSG port | directly to USB | ||||
Open phone line on target phone | YES | YES | YES | YES | YES | YES |
Answer incoming call | YES | YES | YES | YES | YES | YES |
End current call | YES | YES | YES | YES | YES | YES |
Volume | YES | YES | YES | YES | YES | YES |
Mute | YES | YES | YES | YES | YES | YES |
Put current call on hold, and accept incoming call | YES | NO 1 | NO | YES | NO 1 | N/A |
Reject incoming call | YES | NO 2 | N/A | YES | YES 3 | YES 4 |
Call last number dialed (mobile phones and supported softphones only) |
YES | NO 2 | NO | YES | NO 2 | NO |
Pro 9470 (Item No 9470-26-904-101, Product Code 0x1042)
If connected to USB at the headset base: 'PC audio control' must be set to 'Manual' via Jabra Control Center or Touch Screen
(since V9hotfix12)
Operation | Phone | Headset | Base | Phone | Headset | Base |
---|---|---|---|---|---|---|
connected | Jabra Link 14201-30 to DHSG port | directly to USB | ||||
Open phone line on target phone | YES | YES | YES | YES | YES | YES |
Answer incoming call | YES | YES | YES | YES | YES | YES |
End current call | YES | YES | YES | YES | YES | YES |
Volume | YES | YES | YES | YES | YES | YES |
Mute | YES | YES | YES | YES | YES | YES |
Put current call on hold, and accept incoming call | YES | NO 1 | NO | YES | NO 1 | N/A |
Reject incoming call | YES | NO 2 | N/A | YES | YES 3 | YES 4 |
Call last number dialed (mobile phones and supported softphones only) |
YES | NO 2 | NO | YES | NO 2 | NO |
Pro 920 (Item No 920-25-508-1)
connected with Jabra Link 14201-30 to DHSG port
Operation | Phone | Headset | Base |
---|---|---|---|
Open phone line on target phone | YES | YES | N/A |
Answer incoming call | YES | YES | N/A |
End current call | YES | YES | N/A |
Volume | YES | YES | N/A |
Mute | YES | YES | N/A |
Pro 930 (Item No 930-25-509-101, Product Code 0x1016)
'PC audio control' must be set to 'Manual' via Jabra Control Center
(since V9hotfix12)
Operation | Phone | Headset | Base |
---|---|---|---|
Open phone line on target phone | YES | YES | N/A |
Answer incoming call | YES | YES | N/A |
End current call | YES | YES | N/A |
Volume | YES | YES | N/A |
Mute | YES | YES | N/A |
Put current call on hold, and accept incoming call | YES | NO 1 | N/A |
Reject incoming call | YES | NO 2 | N/A |
GO 660 (Item No 5078-228-209, Product Code 0x0320)
The Jabra GO 660 Bluetooth headset system consists of the Jabra EXTREME™ headset and the Jabra LINK 320 USB Bluetooth adapter.
(since V9hotfix12)
Operation | Phone | Headset | Base |
---|---|---|---|
Open phone line on target phone | YES | YES | N/A |
Answer incoming call | YES | YES | N/A |
End current call | YES | YES | N/A |
Volume | YES | YES | N/A |
Mute | YES | YES | N/A |
Put current call on hold, and accept incoming call | YES | NO 1 | N/A |
Reject incoming call | YES | YES 3 | N/A |
NO 1 Press (hold 1-2 seconds)
NO 2 Double Tap
YES 3 Double Tap
YES 4 Touch Red Handset Icon
corded
BIZ 2400 USB
BIZ 2400 USB OC (Item No 2499-828-104, Product Code 0x090a,0x091c)
BIZ 2400 USB Mono (Item No 2496-829-104, Product Code 0x2400)
Operation | Phone | Headset |
---|---|---|
Open phone line on target phone | YES | YES |
Answer incoming call | YES | YES |
End current call | YES | YES |
Volume | YES | YES |
Mute | YES | YES |
LINK 280 (Item No 280-09, Product Code 0x0910)
Operation | Phone | Headset |
---|---|---|
Open phone line on target phone | YES | YES |
Answer incoming call | YES | YES |
End current call | YES | YES |
Volume | YES | YES |
Mute | YES | YES |
Jabra SPEAK 410 (Item No 7410-209, Product Code 0x0410,0x0412)
Operation | Phone | Headset |
---|---|---|
Open phone line on target phone | YES | YES |
Answer incoming call | YES | YES |
End current call | YES | YES |
Volume | YES | YES |
Mute | YES | YES |
Jabra UC VOICE 550
Jabra UC VOICE 550 Duo (Item No 5599-829-209, Product Code 0x0030)
Jabra UC VOICE 550 Mono (Item No 5593-829-209, Product Code 0x0031)
(since V9hotfix12)
Operation | Phone | Headset |
---|---|---|
Open phone line on target phone | YES | YES |
Answer incoming call | YES | YES |
End current call | YES | YES |
Volume | YES | YES |
Mute | YES | YES |
Plantronics
wireless
Voyager PRO UC v2 (Item No 38885-02)
Operation | Phone | Headset | Base |
---|---|---|---|
Open phone line on target phone | YES | YES | N/A |
Answer incoming call | YES | YES | N/A |
End current call | YES | YES | N/A |
Volume | YES | YES | N/A |
Mute | YES | YES | N/A |
Call back last call | YES | NO | N/A |
Initiate phones voice dialling | N/A | N/A | N/A |
Reconnect lost connection | N/A | not tested | N/A |
Savi W430
(since V9hotfix12)
Operation | Phone | Headset | Base |
---|---|---|---|
Open phone line on target phone | YES | YES | N/A |
Answer incoming call | YES | YES | N/A |
End current call | YES | YES | N/A |
Volume | YES | YES | N/A |
Mute | YES | YES | N/A |
Flash between calls | YES | NO1 | N/A |
Savi W440A (Item No 83359-02)
Operation | Phone | Headset | Base |
---|---|---|---|
Open phone line on target phone | not tested | not tested | not tested |
Answer incoming call | not tested | not tested | not tested |
End current call | not tested | not tested | not tested |
Volume | not tested | not tested | not tested |
Mute | not tested | not tested | not tested |
Flash between calls | not tested | not tested | not tested |
Savi W740 (Item No 83542-12)
Operation | Phone | Headset | Base |
---|---|---|---|
Open phone line on target phone | not tested | not tested | not tested |
Answer incoming call | not tested | not tested | not tested |
End current call | not tested | not tested | not tested |
Volume | not tested | not tested | not tested |
Mute | not tested | not tested | not tested |
Flash between calls | not tested | not tested | not tested |
Calisto P835 (Item No 85335-03)
Operation | Phone | Headset | Base |
---|---|---|---|
Open phone line on target phone | not tested | not tested | not tested |
Answer incoming call | not tested | not tested | not tested |
End current call | not tested | not tested | not tested |
Volume | not tested | not tested | not tested |
Mute | not tested | not tested | not tested |
Flash between calls | not tested | not tested | not tested |
NO1 Press volume up at least 1,5 seconds
corded
DA 45
Operation | Phone | Headset |
---|---|---|
Open phone line on target phone | YES | YES |
Answer incoming call | YES | YES |
End current call | YES | YES |
Volume | YES | YES |
Mute | YES | YES |
Blackwire C420
Operation | Phone | Headset |
---|---|---|
Open phone line on target phone | YES | YES |
Answer incoming call | YES | YES |
End current call | YES | YES |
Volume | YES | YES |
Mute | YES | YES |
Blackwire C435 (Item No 85800-05)
Operation | Phone | Headset |
---|---|---|
Open phone line on target phone | not tested | not tested |
Answer incoming call | not tested | not tested |
End current call | not tested | not tested |
Volume | not tested | not tested |
Mute | not tested | not tested |
Calisto P420 (Item No 882136-02)
Operation | Phone | Headset |
---|---|---|
Open phone line on target phone | not tested | not tested |
Answer incoming call | not tested | not tested |
End current call | not tested | not tested |
Volume | not tested | not tested |
Mute | not tested | not tested |
Encore Pro HW301N (Item No 78714-02)
Operation | Phone | Headset |
---|---|---|
Open phone line on target phone | not tested | not tested |
Answer incoming call | not tested | not tested |
End current call | not tested | not tested |
Volume | not tested | not tested |
Mute | not tested | not tested |