User contributions for Kwa

15 April 2013

• 10:4610:46, 15 April 2013 diff hist empty m Reference9:Concept iQM QueueMonitor ‎No edit summary
• 10:4510:45, 15 April 2013 diff hist empty m Howto:IQM - Overview ‎No edit summary

28 March 2013

• 14:1114:11, 28 March 2013 diff hist empty m Howto:IQM Statistical Excel Data for Agent and Queue ‎No edit summary

15 March 2013

• 15:0615:06, 15 March 2013 diff hist empty m Howto:IQM Statistical Excel Data for Agent and Queue ‎No edit summary

22 February 2013

• 16:1816:18, 22 February 2013 diff hist empty m Reference9:IQM Agent Help ‎No edit summary
• 12:0512:05, 22 February 2013 diff hist empty Reference9:IQM Server Setup ‎No edit summary

21 February 2013

• 18:1718:17, 21 February 2013 diff hist empty m Reference9:IQM Agent Help ‎No edit summary
• 18:1418:14, 21 February 2013 diff hist empty Reference9:IQM Agent Help ‎ New page: Version 2.00 image:IQMIVR499.png image:IQMIVR500.png
• 18:1418:14, 21 February 2013 diff hist empty File:IQM500.png ‎No edit summary current
• 18:1418:14, 21 February 2013 diff hist empty File:IQM499.png ‎No edit summary current
• 15:5815:58, 21 February 2013 diff hist empty m Reference9:IQM Server Setup ‎No edit summary

15 February 2013

• 11:0111:01, 15 February 2013 diff hist empty m Howto:IQM CallBack requests ‎No edit summary
• 09:4909:49, 15 February 2013 diff hist empty m Howto:IQM CallBack requests ‎No edit summary

13 February 2013

• 18:0918:09, 13 February 2013 diff hist empty Howto:IQM CallBack requests ‎ New page: Some Call-Center (CC) handles a lot of mostly simple standard requests. For example Customer who request an appointment. During heavy traffic those requests “on top” of the normal wo...
• 17:3617:36, 13 February 2013 diff hist empty File:IQMIVR07.png ‎No edit summary current
• 17:3517:35, 13 February 2013 diff hist empty File:IQMIVR06.png ‎No edit summary current
• 17:3517:35, 13 February 2013 diff hist empty File:IQMIVR05.png ‎No edit summary current
• 17:3517:35, 13 February 2013 diff hist empty File:IQMIVR04.png ‎No edit summary current
• 17:3517:35, 13 February 2013 diff hist empty File:IQMIVR03.png ‎No edit summary current
• 17:3517:35, 13 February 2013 diff hist empty File:IQMIVR02.png ‎No edit summary current
• 17:3417:34, 13 February 2013 diff hist empty File:IQMIVR01.png ‎No edit summary current

11 February 2013

• 18:0718:07, 11 February 2013 diff hist empty m Reference9:IQM Agent Setup ‎No edit summary

28 January 2013

• 17:5917:59, 28 January 2013 diff hist empty m Howto:Multiple Emergency Calls ‎No edit summary current
• 17:5617:56, 28 January 2013 diff hist empty Howto:Multiple Emergency Calls ‎ New page: In the scenario there are one or several extensions being called in case of emergency. In emergency situations a simple procedure is an advantage, and therefore an emergency call should ...

21 January 2013

• 12:3612:36, 21 January 2013 diff hist empty m Howto:Innovaphone Desktop Display (iDD) ‎No edit summary
• 12:3512:35, 21 January 2013 diff hist empty m Howto:Innovaphone Desktop Display (iDD) ‎No edit summary
• 11:1911:19, 21 January 2013 diff hist empty m Howto:Innovaphone Desktop Display (iDD) ‎No edit summary

29 November 2012

• 18:2118:21, 29 November 2012 diff hist empty m Howto7:Routing incoming calls based on a PBX-Directory ‎No edit summary
• 18:2018:20, 29 November 2012 diff hist empty m Howto7:Routing incoming calls based on a PBX-Directory ‎No edit summary
• 18:1918:19, 29 November 2012 diff hist empty m Howto7:Routing incoming calls based on a PBX-Directory ‎No edit summary
• 18:1818:18, 29 November 2012 diff hist empty m Howto7:Routing incoming calls based on a PBX-Directory ‎No edit summary
• 18:1218:12, 29 November 2012 diff hist empty m Howto7:Routing incoming calls based on a PBX-Directory ‎No edit summary
• 17:4917:49, 29 November 2012 diff hist empty Howto7:Routing incoming calls based on a PBX-Directory ‎ A external call stored in the PBX directory is connected automatically to a defined extension.

2 November 2012

• 18:4918:49, 2 November 2012 diff hist empty m Howto:Ticketing ‎No edit summary
• 17:2917:29, 2 November 2012 diff hist empty m Howto:Ticketing ‎No edit summary
• 17:2617:26, 2 November 2012 diff hist empty Howto:Ticketing ‎ New page: '''Summary''' '''Howto Create a simple Ticketing System.''' Users of this solution are typically small companies with a very special, but logical request: calls should be recorded and a ...
• 17:2417:24, 2 November 2012 diff hist empty File:TSMS07.png ‎No edit summary current
• 17:2417:24, 2 November 2012 diff hist empty File:TSMS06.png ‎No edit summary current
• 17:2417:24, 2 November 2012 diff hist empty File:TSMS05.png ‎No edit summary current
• 17:2417:24, 2 November 2012 diff hist empty File:TSMS04.png ‎No edit summary current
• 17:2317:23, 2 November 2012 diff hist empty File:TSMS03.png ‎No edit summary current
• 17:2317:23, 2 November 2012 diff hist empty File:TSMS02.png ‎No edit summary current
• 17:2317:23, 2 November 2012 diff hist empty File:TSMS01.png ‎No edit summary current

19 September 2012

• 10:0210:02, 19 September 2012 diff hist empty m Reference9:Concept iQM QueueMonitor ‎No edit summary

6 September 2012

• 10:0810:08, 6 September 2012 diff hist empty m Howto:IQM Agent Hot-desking ‎No edit summary

5 September 2012

• 14:3514:35, 5 September 2012 diff hist empty m Howto:IQM Agent Hot-desking ‎No edit summary
• 14:3514:35, 5 September 2012 diff hist empty File:IQM219.png ‎No edit summary current
• 14:3114:31, 5 September 2012 diff hist empty Howto:IQM Agent Hot-desking ‎No edit summary
• 14:2414:24, 5 September 2012 diff hist empty m Howto:IQM - Overview ‎No edit summary
• 14:2414:24, 5 September 2012 diff hist empty m Howto:IQM Agent Hot-desking ‎ New page: This article describe how free seeding can be realized using iQM. “Free seeding” basically means that an Agent can work from any Phone. That is the simple interpretation. The extende...