Howto:Queueboard - MediaRunway - Partner App

Product Name

MediaRunway Queue Board

Vendor

MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.

MediaRunway - About us

Description

Queue Board myApps App is an easy way to improve the quality of your corporate communication by using this app to get an overview (live and the supervisor also historical) of the waiting time and the number of callers of a waiting queue. You can see how many callers and after how long these callers gave up the wait. Give each individual team member (call agent) and the supervisor an easy way for all team members to log in or out of the group. If you want to keep an eye on several waiting queues at the same time, simply open the desired waiting queues next to each other on the supervisor monitor or visible to the team on a larger display. The information can just as well be viewed mobile on a smartphone. In addition, the following can be configured in the app: wrap-up time, how active agents are counted, alarm thresholds and the resetting of values. A supervisor can also be a call agent at the same time.

MediaRunway - About this application

Functions

Admin app

User app

Licensing

Licensing: One license per user with any number of devices for one instance of the app. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.com.

• Example: "Hello MediaRunway, we would like to purchase the Queue Board app. Here is our authentication key 1113335557, we have only one app instance. A one year license for 10 users would fullfill our needs. Please send us the license key as fast as possible. Best reagards"

Enter license key and activate user license: Simply enter the license key that you received from us and press "Confirm". After that, you should see the valid date of your license and the number of available user licenses. Next to the desired user name, activate or deactivate the user's license.

If you need the functions for more then one waiting queue, you have to add another app instance and purchase also licenses for the users of this instance.

Prerequisites

In the PBX you have a waiting queue configured and also the group members for that waiting queue. The group name for the group members should only use for this waiting queue, because if the same group name will be used for another waiting queue, then the user will dyn-in/ dyn-out for more then one waiting queue. But one waiting queue could have more then one group configured, for example to differentiate the users of the primary group from the other users.

Versions

Compatible innovaphone firmware versions

• MediaRunway Queueboard 1.0 (132xxx sr18, 133xxx final)
  • innovaphone V13r2
  • innovaphone V13r3

Application versions used for interop testing

• MediaRunway Queueboard 1.0 (132xxx sr18, 133xxx final)
  • innovaphone IPVA V13r2sr18
  • innovaphone IPVA V13r3final

Configuration

My configuration text ...

Installation

After installing the App, adding the App instance and the App Object for the users, one can start using "Presence Favorites". The steps of the installation process are the same as described in this article "Callback - Install App from App Store" only with different names.

PBX manager settings

Checkmark your users config while adding the object.

Contact

MediaRunway GmbH & Co. KG

Venloer Str. 8

D-41569 Rommerskirchen

Tel: +49 2183 80628-0

Mail: myApps-sales@mediarunway.com

Support: myApps-support@mediarunway.com

Website: MediaRunway.com

For any questions please refer to our contact page.