Howto:Call Info Plus - MediaRunway - Partner App
Product Name
MediaRunway Call Info Plus
Certification Status
Category
Vendor
MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.
Description
Call Info Plus myApps App connects to the "Contacts Manager" App and uses this connection to search for additional information on phone numbers.
Design your own template with call information and display it inside the Phone App, for this you can use the phonebook data from your "Contacts Manager" App. Call Info Plus is a client that works in the background: For each incoming call, more information about the phone number is fetched from your Contacts Manager and sent to the Phone App of the respective user. As admin you define which data should be displayed and how they should look like.
MediaRunway - About this application
Functions
User App
The Call Info Plus User App acts here as a proxy/relay/intermediary, between the Softphone App and a Contacts Manager instance. As soon as a call has been established, the app working in the background sends the phone number to the Call Info Plus service. The service makes a secured request to the Contacts Manager App and sends the answer back to the user Softphone App. The html template, created with the build in editor, displays the data inside Phone App as desired.
Admin App
Use the Admin App to configure which data sources and data fields can be searched for telephone numbers. Additional search parameters are also available.
Multi-PBX ready
There are no known restrictions.
Cloud ready
There are no known restrictions.
Licensing
Licensing: innovaphone licensing, each user who get the user app needs a license. More infos
Prerequisites
- An innovaphone PBX and Application Platform
- Valid licences
- An installed and configured Contacts Manager App and Windows Application. Do not forget to add "Contacts Manager Call Info API" so that Call Info Plus can connect to.
Versions
Compatible innovaphone firmware versions
- MediaRunway Call Info Plus 1.x (133xxx)
- innovaphone V13r3, V14r2
Application versions used for interop testing
- MediaRunway Call Info Plus 1.x (133xxx)
- innovaphone IPVA V13r3 sr18
Configuration
Installation
After installing the app, adding the app instance and the app object for the users and the admin, one can start using "Call Info Plus". The steps of the installation process are the same as described in this article "Callback - Install App from App Store" only with different names.
Call Info Plus Admin needs the rigth to access your added "Contacts Manager Call Info API". Go to the Devices App -> Devices -> PBX -> Admin-UI ->PBX->Objects -> CallInfoSearchAdmin (click your added object name) -> Switch to Tab "Apps" and checkmark the name of your Contacts Manager Call Info API and confirm with "Ok".
Call Info Search can connect to multiple "Contacts Manager Call Info API" endpoints.
Brief summary of the installation
- Install the app from app store
- Create an instance of the app
- Values needed: Name (e.g. "callinfoplus", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
- Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
Contact
| MediaRunway GmbH & Co. KG |
| Venloer Str. 8 |
| D-41569 Rommerskirchen |
| Tel: +49 2183 80628-0 |
| Mail: myApps-sales@mediarunway.com |
| Support: myApps-support@mediarunway.com |
| Website: MediaRunway.com |
For any questions please refer to our contact page.