Howto:AttendIA - Jusan - Partner App
Product Name
Jusan AttendIA
Certification Status
Category
Vendor
Smart communication solutions for businesses: telephony, contact centers, call recording, IVRs, billing, and traffic analysis. Our systems support multichannel interactions across phone, WebRTC, WhatsApp, email, Facebook, Instagram, Rainbow, SMS, and Telegram. We also offer voice and chat bots — including those powered by generative AI — for natural, automated customer service.
Description
AttendIA is a generative AI-powered voice bot that sits at the front line of customer interaction. Once configured with your company’s own documentation (PDFs, DOCX files, Excel sheets, websites, etc.), AttendIA can instantly answer customer queries in natural language, 24/7. In addition to providing context-aware, AI-driven knowledge retrieval, it can be programmed to perform intelligent actions as configured, such as transferring calls, sending emails, creating support tickets, or querying back-end systems.
Functions
- Natural language understanding and dialogue
- Answers based on custom documentation (PDF, DOCX, XLSX, websites, etc.)
- 24/7 unattended voice interaction
- Integration with innovaphone PBX via myApps
- Configurable actions such as call transfer or email sending
- Multitenant support for providers and resellers
- Usage-based licensing with free tier for demo/testing
Multi-PBX ready
Cloud ready
Licensing
AttendIA licenses are based on monthly minutes and concurrent calls. A free tier allows one bot per tenant, with 30 minutes/month and one call at a time. To extend for production use, a paid license must be obtained directly from Jusan (hotline@jusan.com.es).
Service(jusan-attendia)
Versions
Compatible innovaphone firmware versions
- innovaphone V14r2
- innovaphone V15r1
Application versions used for interop testing
- jusan attendia V 14r2 1064 final
- innovaphone V14r2 sr7
Configuration
Contact
| Jusan, s.a. |
| Ricardo Vázquez |
| Calle Vivero 5, 1-1 |
| 28040 Madrid Spain |
| Main office: +34 914 560 110 |
| Customer support: +34 914 560 120 |
| Mail: hotline@jusan.com.es |
For any questions please refer to our contact page.