Howto:Adam KI-Phone - Adam - Partner App
Product Name
Certification Status
Category
Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR
Vendor
Adam GmbH is a German technology company based in Osnabrück that develops AI-powered phone assistant solutions called "Adam AI Phone." Theier system uses artificial intelligence to automatically handle incoming calls, identify call purposes, and execute predefined actions such as call forwarding, information delivery, or data collection across multiple languages and industries. The company offers scalable solutions, enabling businesses to reduce personnel costs while providing 24/7 automated customer service through seamless integration with existing phone systems.
Description
Adam AI-Phone is an innovative, artificial intelligence (AI)-driven switchboard that revolutionizes the way businesses manage their calls. Once configured with your company-specific instructions and workflows through simple text prompts, Adam KI-Phone can intelligently handle recurring call scenarios across all industries and multiple languages, 24/7.
Beyond providing automated call answering and routing, it can be programmed to execute intelligent actions—such as call transfers and information delivery, which are available out of the box, or more sophisticated workflows like structured data capture with email forwarding, appointment scheduling, or integration with existing business systems. These extended capabilities can be customized through flexible text-based configuration, adapting to your specific business requirements.
Designed for seamless integration with your existing telephony infrastructure (TK systems or Cloud PBX platforms), Adam KI-Phone elevates customer service and internal communication by combining AI-driven conversation understanding with configurable automation workflows. Whether deployed as a centralized phone system, first-level support solution, or information hub, Adam KI-Phone provides immediate relief for your team while ensuring efficient, round-the-clock operation. Adam GmbH - About this application
Functions
AI-Driven Voice Assistant
Advanced natural-language processing and conversation management, enabling natural, human-like phone interactions across multiple languages and industries.
Simple Text-Based Configuration
Adam KI-Phone builds its intelligence from your own business processes through intuitive text prompts. Simply describe what should happen when specific call scenarios occur, and the system configures itself accordingly. This allows the assistant to deliver not just generic responses, but precise, company-specific actions tailored to your exact workflows.
For example, a medical practice can configure the system to automatically schedule appointments, collect patient information, and route urgent calls to on-call physicians—all through simple text instructions like "When someone calls about scheduling, collect their name, preferred date, and reason for visit, then send the information to appointments@practice.com." Or in scenarios where calls need specialized handling, the AI works with your defined rules to ensure each caller reaches the right department or person on the first attempt.
This level of customization and precision is possible thanks to flexible prompt-based configuration and context-aware dialogue, making Adam KI-Phone far more than just an answering service—it's a fully adaptable, always-on business assistant.
24/7 Autonomous Call Handling
Delivers unattended voice support around the clock with concrete, actionable responses based on your configured business rules. Whether handling appointment scheduling, information requests, or emergency routing, Adam KI-Phone provides real-time assistance tailored to your industry requirements. Calls can be seamlessly escalated to live agents according to your predefined transfer rules.
Universal PBX Integration
Seamlessly integrates with existing TK systems and Cloud PBX platforms via standard SIP connectivity, requiring minimal configuration for rapid deployment across various telephony infrastructures.
Intelligent Call Routing & Workflow Automation
Configure unlimited, logic-driven call handling and transfer rules through simple text instructions—no technical integration required. Each rule includes specific conditions where you can define sophisticated business logic to determine when and how calls should be handled.
The assistant uses conversational understanding to evaluate whether conditions for specific actions are met. Through natural dialogue, including clarifying questions when needed, the system identifies the caller's true intent and applies the appropriate workflow. For example, in a service company, routing decisions may depend on whether the caller is reporting an emergency, scheduling maintenance, requesting a quote, or needs technical support. The AI doesn't just recognize keywords—it interprets context and intent, enabling intelligent call handling that would otherwise require human operators.
For advanced integrations—such as CRM updates, automated email notifications, calendar scheduling, and backend system interactions—Adam GmbH provides customization support.
Multilingual & Multi-Industry Ready
Each deployment can be configured to support multiple languages and industry-specific terminology, making it suitable for diverse business environments from healthcare and hospitality to finance and logistics.
Scalable Channel Management
Handle multiple simultaneous calls with configurable concurrent channel limits. Scale from single-channel deployments for small businesses to multi-channel enterprise solutions handling dozens of simultaneous conversations.
Flexible Deployment Options
Choose from three deployment models:
- Standard: On-premises Windows service installation for maximum control
- Easy: Fully managed Microsoft Azure hosting with no hardware requirements
- Enterprise: Custom deployment on Microsoft Server or Azure with tailored configurations
Cost-Effective Operation
Reduce personnel costs significantly through automation of routine call handling and routing. The system operates continuously without breaks, sick days, or overtime costs, while providing consistent service quality.
Real-Time Configuration Updates
Modify call handling rules, update information, and adjust workflows through simple text modifications without system downtime or technical intervention.
Multi-Channel Architecture
Designed for businesses requiring multiple phone lines with centralized management and consistent service delivery across all channels.
Multi-PBX ready
Cloud ready
Provided APIs
Licensing
The Adam KI-Phone application currently uses a subscription licensing model, fully managed by Adam GmbH. Innovaphone do not provide licensing services for this application.
To acquire a license or request further pricing information, please contact Adam GmbH directly at: jk@adam-ai.com or call +49 (0) 541 6001544
A valid license is required to use the Adam KI-Phone application in production environments.
Specifics
- This license is deployment-based and applies per SIP voice channel (one license per concurrent channel).
- Trial Version (no charge):
- To obtain a trial account, contact Adam GmbH directly at: jk@adam-ai.com or call +49 (0) 541 6001544
- Each trial account includes one SIP voice channel for testing purposes.
- The trial account is limited to a preset maximum of 14 days of evaluation period with basic functionality.
- After the trial period expires, the service will be suspended until a Paid License is obtained.
- This trial account allows companies to evaluate the Adam AI Phone using their own custom prompts, tailoring it to their specific requirements and testing its capabilities before committing to a subscription license.
- Paid License (2025 Pricing):
- Standard Edition: €89 per month per SIP voice channel. Includes LLM tokens and 24/7 operation. Installation as Windows service application on customer premises.
- Easy Edition: €149 per month per SIP voice channel. Includes LLM tokens, 24/7 operation, and Microsoft Azure hosting (no customer hardware required).
- Enterprise Edition: Custom pricing upon request for individual enterprise solutions. Deployment on Microsoft Server or Microsoft Azure.
- The Paid License includes unlimited AI usage per channel and unlimited call handling; there is no additional charge for AI compute or call minutes once on a Paid License.
- License usage is billed monthly based on the selected subscription tier and number of active SIP channels.
- Adam KI-Phone license validation occurs at runtime; if a customer reaches their concurrent-channel limit, additional calls will receive appropriate handling as configured.
- The Adam KI-Phone application integrates seamlessly with existing TK systems and Cloud PBX platforms via SIP connectivity.
Versions
Compatible innovaphone firmware versions
- innovaphone V15r1
Application versions used for interop testing
- adamki adamki V15r1 150001 final
- innovaphone V15r sr3
Configuration
Technical requirements and installation instructions for the Adam AI Phone are available here.
Pre-registration is available to start creating and customizing your Adam AI phone bot immediately. However, the user key required to activate your phone bot will be issued only upon approval of your request sent to josef@adam-ai.com.
Contact
| Adam GmbH |
| Jan Klöcker-Wilke or Andree Josef |
| Natruper Str. 87 |
| 49076 Osnabrück, Germany |
| Main Office: +49 541 6001550 |
| Mail: hallo@adam-ai.com |
For any questions please refer to our contact page.