Howto:Call Manager - MediaRunway - Partner App
Jump to navigation
Jump to search
Product Name
MediaRunway Call Manager
Certification Status
Category
Vendor
MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.
Description
Call Manager: Smarter call management for your team. Add notes to calls, search and filter call records, and instantly view a contact's call history and outstanding callbacks right from the Phone App. Access colleague notes, manage callbacks, and organize contacts into favorite groups – all in one app.
MediaRunway - About this application
Functions
User App
- Favorites
- Create and manage favorite lists containing favorite contacts, without a limit of 30 contacts
- Search directly for PBX users, or add custom targets, also federation support
- Use built-in actions to quickly call or message a user directly from the list
| list | menu |
|---|---|
 |
|
- Call list / history
- View call entries from history
- Add comments, start a call or directly create a callback from the history entry
- Filter and sort, select a time period, or display only calls from an allowed list associated with another PBX object. These functions require Analytics to be installed, licensed, and active.
| list | menu | call details |
|---|---|---|
 |
 |
|
- Callbacks
- View and manage callbacks
- Create callbacks for PBX users or PBX user groups
- Support multiple callback states with live updates
- Forward callbacks to PBX users or PBX user groups
- View a callback’s action history to see what happened to it over time
- Filter and sort callbacks
| list | states | menu | form |
|---|---|---|---|
 |
 |
 |
|
Phone API App (Phone App Extension)
- Appears as a content frame within the phone app
- View history entries related to the caller (needs Analytics App)
- View callback entries related to the caller
- Possible to create directly a callback or comment for that call
| call history | callbacks |
|---|---|
 |
|
Admin App
- Set the PBX name (for master or slave scenarios)
- Set the auto show priority (a V16 and above function)
- 0 = in the phone app the app icon will be displayed and has to be clicked to see the content
- with a value >0 the content will be displayed directly in the phone app if no other app has the same or a higher priority value and sends parallel as extension to the phone app (apps like doorbell or call info plus could such an app be)
Multi-PBX ready
There are no known restrictions, but take a look here to configuration to set the PBX name.
Cloud ready
There are no known restrictions.
Licensing
- innovaphone PBX Version V15r1 or above
- a user license is needed
- phone app extension needs also innovaphone phone lics, etc.
Prerequisites
- An innovaphone PBX and Application Platform with min. Firmware V15r1
- Valid licenses
- Knowledge of the PBX name of the PBX where to synchronize with
- Optional: Analytics app for sorting, filtering, time intervals and permission-based call list access
Versions
Compatible innovaphone firmware versions
- MediaRunway Call Manager (151000 sr10)
- innovaphone min. V15r1
Configuration
- Set the PBX Name in the Call Manager Admin App
- For Phone App Extension, the user needs access to the callmanager-phone-api app
Installation
- Standard innovaphone myApps App installation process
- Optional analytics-api App of the Analytics App
Contact
| MediaRunway GmbH & Co. KG |
| Venloer Str. 8 |
| D-41569 Rommerskirchen |
| Tel: +49 2183 80628-0 |
| Mail: myApps-sales@mediarunway.com |
| Support: myApps-support@mediarunway.com |
| Website: MediaRunway.com |
For any questions please refer to our contact page.